Emma – The Sleep Company

Performance Marketing

• Plan, launch, and optimize paid marketing campaigns across channels including Google Ads, Meta, YouTube and TV (linear & streaming/CTV).
• Develop and implement performance marketing strategies aligned with business objectives (ROAS, CR, etc.).
• Analyze campaign performance using platforms like GA4, attribution tools, and in-house dashboards to inform strategic decisions.
• Collaborate with global performance and media teams to develop compelling ad creatives, messaging and budget allocation.
• Conduct A/B testing on ad creatives, audiences, and landing pages to drive continuous improvement.
• Stay updated with platform changes, algorithm updates, and emerging trends in performance marketing.

Performance Marketing Manager

Business Development Rep

• You will be responsible for managing your own projects in the field of business development in our German market.
• You will monitor the online sales of our products to track product performances and identify growth opportunities.
• You will collaborate with our operations teams to ensure a smooth supply chain of our products.
• You will share your product insights to our marketing teams to help them run impactful and efficient campaigns.
• You will regularly analyse the market for sleeping products (new trends, customer behaviour, competition…).
• You will suggest ideas to improve our customer experience based on customer feedback.
• You will be supported by a more senior team member to help you grow professionally and personally.

Business Development Intern

Backend Engineer

• Architect, design, and implement Emma’s backend platform, supporting our growth from E-commerce into SleepTech and global fulfillment & logistics.
• Design, build, and scale backend services using Go.
• Develop and maintain robust, secure, and high-performance REST APIs that integrate with internal systems and third-party providers.
• Work in a services-oriented, API-first architecture, including event-driven systems using AWS services such as SNS, SQS, Kafka, or RabbitMQ.
• Build cloud-native solutions running on AWS, with full ownership from development and testing to deployment and monitoring (full DevOps).
• Fully own your team’s tech stack: develop, maintain, operate, and continuously improve it.
• Ensure high code quality through automated testing, code reviews, and CI/CD pipelines.
• Be part of an agile, empowered team: collaborate closely, share knowledge, and contribute to the growth of fellow engineers.
• Contribute to improving our CI/CD, DevOps, and SRE practices.
• Take part in recruitment processes to help grow our high-performing tech team.

Senior Backend Software Engineer, Golang

• You will be responsible for managing your own projects in the field of business development in our German market.
• You will monitor the online sales of our products to track product performances and identify growth opportunities.
• You will collaborate with our operations teams to ensure a smooth supply chain of our products.
• You will share your product insights to our marketing teams to help them run impactful and efficient campaigns
• You will regularly analyse the market for sleeping products (new trends, customer behaviour, competition…)
• You will suggest ideas to improve our customer experience based on customer feedback.
• You will be supported by a more senior team member to help you grow professionally and personally.

Business Development Intern, German Speaker

Designer

• Ideate, sketch, visualize, and prototype new product design concepts
• Lead multiple design projects end-to-end, taking full ownership of timelines, budgets, stakeholder communication, and supplier coordination
• Design, develop, and optimize innovative sleep products aligned with functionality, cost, CMF, form, aesthetics, and business objectives
• Conduct design research using various methods to validate direction and support decision-making
• Utilize tools (Adobe CC, Rhino, SolidWorks, KeyShot, Blender) to create products aligned with Emma’s portfolio strategy and material requirements
• Collaborate cross-functionally with Project Management, Engineering, Operations, and Marketing to bring products from concept to production
• Maintain close communication with suppliers to prototype, test, and refine designs including occasional on-site supplier visits to support development, quality alignment, and production readiness
• Be part of an amazing and ambitious design team

Senior Industrial Designer

Communications

• Partner with senior leadership to craft ad-hoc and recurring internal communication.
• Translate strategic decisions into clear, structured, and cascaded messaging.
• Manage Emma’s communication efforts across multiple offices and regions: Frankfurt, Manila, Lisbon and Mexico City.
• Ensure communication is accurate and considers both informational and emotional impact.
• Own the people survey as a product, from design to communication of results.
• Identify themes and patterns in qualitative feedback of people's surveys.
• Project manage Emma’s Internal communication and culture related projects.
• Own and improve key communication formats.

Culture & Internal Communications Manager

Manager

• You will be responsible for overseeing and improving the interactions between Emma and its customers to ensure satisfaction and loyalty.
• You will focus on analyzing customer feedback, enhancing service processes, and ensuring seamless customer journeys across all touchpoints.
• You will focus on building strong relationships with stakeholders, maximizing customer satisfaction, and driving long-term retention and growth by acting as the point of contact for customer service-related concerns.
• You will analyze performance data, identify trends, and collaborate on CX projects that deliver measurable results.
• You will manage Capacity and Data concerns for the customer service team and own the data function and reporting metrics.
• You will work on ideating, executing, and owning projects across the entire customer journey to improve overall customer service.

Senior Customer Excellence Manager

Influencer Marketing

• You will manage and strengthen influencer relationships while recruiting new influencers who are a strong fit for the brand.
• You will develop and execute influencer marketing strategies that drive sales, brand credibility, and reputation.
• You will negotiate and manage contract structures to optimize profitability and support sustainable growth.
• You will analyze influencer content and performance to optimize campaigns and maximize ROI.
• You will collaborate closely with country marketing teams to ensure influencer initiatives are aligned with business goals and deliver consistent month-on-month revenue growth.

Influencer Marketing Intern, Dutch Speaker

Account Manager

• Own and grow French Retail Key Accounts for Emma, acting as the main commercial contact.
• Build and maintain strong, long-term relationships with strategic partners.
• Develop and execute account plans to drive revenue, volume, and profitability.
• Own key accounts’ P&L, performance KPIs, and growth targets.
• Negotiate and renegotiate commercial terms, commissions, and campaign plans.
• Coordinate cross-functional teams to ensure smooth execution and on-time delivery.
• Track performance, lead business reviews, and resolve issues or escalations proactively.

Key Account Manager – French Speaker

Ecommerce

• You will be in charge of adding, changing and improving the content of the Emma's online store.
• You will set up weekly and monthly promotions on the online store.
• You will publish new products and edit current portfolio.
• You will work in different regional projects (AB tests, website analysis, global or regional UX optimizations, new landing pages).
• You will have the overall objective of improving the performance of the website.

E-commerce Operations Intern

Supply Chain

• Manage the reverse logistics performance of your cluster, monitoring operational KPIs, cost efficiency, and a great customer experience throughout the returns journey.
• Steer our reverse logistics carriers and partners, secure smooth daily operations, ensure SLA compliance, and build strong, reliable relationships.
• Analyze customer feedback and return‑related complaints, identify root causes, and uncover what truly impacts customer satisfaction.
• Monitor return‑related costs, ensuring accuracy against expectations and flagging inefficiencies or deviations.
• Work together with Tech to automate and improve our processes, reduce manual workload, and create scalable solutions.
• Collaborate with Network Management team to design and optimize the reverse logistics network, selecting partners that balance speed, service, reliability, and cost.
• Document return guidelines, enabling our training and customer support teams to guide customers confidently and clearly initiatives.

Logistics Manager – Returns

• Own the P&L of the stores within scope, conducting profitability analysis to continuously improve performance.
• Monitor and optimize retail performance through clear KPIs and structured performance review cycles.
• Propose commercial initiatives to enhance sales.
• Lead regional harmonization of best practices in retail operations.
• Take accountability for performance and coordinate with outsourcing agencies and the Recruitment function to ensure staffing needs are met.
• Shape and manage high-performing teams across your region, including recruitment, coaching, evaluation, and people development.
• Ensure consistent product and operational training is delivered across all stores within your scope.
• Identify training needs and coordinate with the central team to set up workshops and development plans.
• Ensure a consistent and high-quality customer experience across all touchpoints, driving customer satisfaction.

Regional Stores Manager – Iberia

Regional Stores Manager

Strategy

• Own the P&L of the Product Categories in Brazil, with a focus on profitable growth and margin expansion.
• Define and execute the category strategy for Mattresses, Beds, and Accessories—adapting the global assortment to the local market and uncovering new segment opportunities.
• Drive Pricing Excellence: Own the local pricing strategy across channels and products to maximize revenue and margin, supported by strong analytics.
• Lead Go-To-Market Initiatives for new product launches in Brazil—collaborating with Global Product Success, Sourcing, Marketing, and Webshop teams.
• Manage the Full Product Lifecycle: Plan and coordinate phase-ins/phase-outs, ensuring timely and cost-effective portfolio evolution.
• Run Campaign & Commercial Planning in alignment with your Marketing counterpart, ensuring a coherent and impactful promotional calendar.
• Partner with Regional Webshop Team to improve digital conversion and category presentation.
• Collaborate with Operations and Sourcing to improve cost structure and supply performance for the Brazilian market.
• Act as a Category Expert for the Brazilian business, providing insights, benchmarking, and recommendations to the local leadership team.
• Lead and grow a high-performing team as we continue to scale in Brazil.

Business Strategy Lead, Portuguese Speaker

Marketing

• Plan, launch, and optimize paid marketing campaigns across channels including Google Ads, Meta, YouTube, and TV (linear & streaming/CTV).
• Develop and implement performance marketing strategies aligned with business objectives (ROAS, CR, etc.).
• Analyze campaign performance using platforms like GA4, attribution tools, and in-house dashboards to inform strategic decisions.
• Coordinate and align with multiple internal and external stakeholders, giving you the opportunity to demonstrate strong cross-functional collaboration and indirect leadership.
• Collaborate with global performance and media teams to develop compelling ad creatives, messaging, and budget allocation.
• Conduct A/B testing on ad creatives, audiences, and landing pages to drive continuous improvement.
• Stay updated with platform changes, algorithm updates, and emerging trends in performance marketing.
• The scope may evolve as the team grows, offering opportunities to specialize or expand responsibilities.