Emma – The Sleep Company

Influencer Marketing

• You will manage and optimize partner relationships in the country, while developing and expanding our influencer network to drive sales and strengthen brand credibility.
• You will recruit and onboard new influencers through different channels, ensuring strong brand fit and creating engaging content that drives customer action and conversion.
• You will negotiate and manage contract structures with partners, ensuring profitability and long-term value.
• You will analyze content and performance data to evaluate campaign effectiveness and continuously optimize campaigns for maximum ROI, while owning and growing influencer marketing revenue month-on-month.
• You will work closely with local and global marketing teams and agencies, ensuring alignment with business goals, smooth communication, and a high-performing partner ecosystem.

Influencer Marketing Intern, Spanish Speaker

Influencer Marketing Intern, Portuguese Speaker

General

• Provide first- and second-line technical support to Emma employees, freelancers, and contact center agents.
• Manage incoming tickets, emails, and Teams requests end-to-end.
• Configure, maintain, and troubleshoot company systems, tools, and applications.
• Document new system implementations and process improvements.
• Assist Senior IT team members with systems rollouts and process improvement initiatives.
• Manage the full lifecycle of computer hardware and network infrastructure.
• Support ad hoc IT initiatives and administrative tasks as assigned.

IT Intern

Marketing

• You will build and manage highly ambitious performing team.
• You are defining the global marketing strategy for our Emma expansion across e-tailers and marketplaces such as Amazon, Mercado Libre, Falabella, etc.
• You are setting up the optimal marketing mix for marketplaces, D2C & retail and fostering it with SEO-optimized content as well as impactful creatives.
• You are exploring and testing new marketing channels and products based on recent market trends.
• In cooperation with the country leads, you are defining the marketplace budget, allocating it to the different channels and negotiating marketing packages with our partners.
• You are managing a team of marketing experts with who you optimize the marketing levers for our Emma products by keeping the ROAS stable.
• You are responsible for conducting A/B Tests to optimize written and creative content against the constantly changing search algorithms.
• You will be hiring additional Marketing Managers to help you shape and execute a tailored growth strategy for all countries.
• You will create a re-targeting strategy aiming at leveraging cross-selling opportunities

Marketing Team Lead

• Own and drive regional commercial excellence for the European D2C business by defining scalable campaign structures, best-practice frameworks, testing pipelines, and implementation playbooks that enable adoption and measurable performance impact across markets.
• Partner with EU country teams to strengthen forward-looking forecasting, budget planning, and market performance visibility, ensuring alignment on trends, risks, opportunities, and P&L implications together with Controlling.
• Monitor process implementation, governance, and KPIs across markets and departments, identifying risks and growth opportunities to accelerate Emma’s EU growth.
• Identify, structure, and lead high-impact cross-country initiatives that create regional advantage, embed best practices, and establish clear decision-making models across European markets.
• Build scalable systems, processes, and playbooks that enable local country teams to deliver consistent commercial results independently while maintaining strong regional alignment.
• Act as a sparring partner to country teams by enabling knowledge transfer, performance scaling, and strategic alignment while respecting local market ownership.
• Lead strategic projects at the intersection of operations, commercial strategy, and execution, ensuring Europe-wide coordination, accountability, and business impact.

Business Commercial Excellence Expert

Manager

• Take full ownership of all customs-related processes in our APAC markets.
• Ensure that import and export processes run smoothly and are compliant.
• Act as a sparring partner for internal teams and external service providers.
• Report directly to the Senior Team Lead Customs.

Senior Customs Manager

French

• You will be a trusted partner in the planning and execution of new store openings across various European locations.
• You will assist in promoting the Independent Emma Store program through creative and effective marketing strategies.
• You will collaborate with logistics teams to manage order processes and maintain operational excellence.
• You will act as a key point of contact for external partners to streamline communication and facilitate project alignment.
• You will provide updates and coordinate with internal teams to ensure project milestones are met.

Retail Projects Intern, French Speaker

• Help define and enforce quality metrics and standards with third-party vendors, monitoring adherence to service level agreements and flagging gaps
• Support the day-to-day management of the 3rd party Quality team, coordinating priorities and helping ensure consistent performance
• Compile and present quality metrics, trends, and insights to the business on a regular basis
• Contribute to building and refining quality guidelines across multiple lines of business, working closely with stakeholders to keep them relevant and up to date
• Help identify and roll out AI tools and automation to improve quality workflows and evaluation processes
• Get hands-on with quality activities such as calibration sessions and audits, staying close to day-to-day operations and evaluator consistency

Quality Manager – 12-month Fixed Term

• You will join one of our Country Teams to bring to life our marketing strategy - design, write and optimize copy, and deliver high quality project in a timely manner.
• You will identify and structure, together with your team, creative challenges and briefs that bring the best out of the Emma brand.
• You will develop project plans with an agile approach.
• You will communicate and manage statuses of project tasks with different teams.
• You will be able to work with different marketing channels to analyse the performance of your creative projects.

Marketing Intern, French Speaker

Ecommerce

• You will be in charge of adding, changing and improving the content of the Emma's online store.
• You will set up weekly and monthly promotions on the online store.
• You will publish new products and edit current portfolio.
• You will work in different regional projects (AB tests, website analysis, global or regional UX optimizations, new landing pages).
• You will have the overall objective of improving the performance of the website.

E-commerce Operations Intern

Financial Planning and Analysis

• Manage and oversee outsourced accounting services and service providers.
• Ensure compliance with EU regulations and internal governance standards.
• Lead onboarding projects for new BPO/Outsourcing partners whilst executing Third-Party Risk Assessments for all new partner integrations and existing partners reassessments.
• Conduct regular service review meetings, monthly/quarterly business reviews, and other strategic meetings to assess performance, align on objectives, and monitor contractual and regulatory obligations.
• Define, implement, and monitor KPIs and SLAs.
• Track BPO/Outsourcing partners' performance, owning data analytics for quality, cost, and efficiency metrics.
• Drive continuous improvement initiatives to improve quality and optimize costs, together with detecting outsourcing opportunities within Emma’s Finance department.
• Act as the main point of contact between Emma and external accounting providers.

Senior BPO Manager – Finance

Product Manager

• Own category management and product development: range architecture, category prioritisation, lifecycle management, and pricing logic
• Build and lead a high-performing, cross-functional product organisation (6 direct reports, 65 Emmies across two topics - category management and product development)
• Build and execute a product strategy to make Emma the global leader in sleep across online and offline
• Lead physical product development - materials, manufacturing, supplier relationships, and cost structures
• Ground all product decisions in deep consumer understanding to drive satisfaction, brand preference, and word-of-mouth
• Design a product architecture that balances global ambition with meaningful local differences
• Act as a co-owner at Senior Leadership level - You will be directly reporting to the CEO and Co-founder Dennis and contributing to company strategy and cross-functional decisions
• Think in P&L - defend margin, manage complexity, and prevent range proliferation
• Build the processes and accountability structures that make the product org predictable and high-performing
• Develop a strong layer of senior product leaders and invest in succession and capability-building

Global Product Lead

Growth Marketing

• You will support the O&O Store Expansion team across various store openings in four markets: Portugal, Spain, Germany, and France.
• You will own the post-negotiation operational workstream end-to-end, tracking and coordinating all pre-opening milestones across internal teams and external partners.
• You will act as the central point of coordination across Marketing, CX, Operations, and Business Development during the store opening execution phase.
• You will monitor and follow up on all post-negotiation actions to keep opening timelines on track.
• You will play a meaningful role in Emma’s O&O store growth, including the launch of a brand-new market: France.

Retail Growth Intern

Account Manager

• You will be responsible for managing Operations Account Management business partner accounts across the Offline Supply Chain European market, ensuring efficient and effective partner account management.
• You will manage the day-to-day retail B2B operations across multiple retailer accounts, ensuring tasks are completed efficiently and accurately.
• You will work closely with Offline Teams to identify opportunities for continuous improvement across workflows, team structures, and retailer experiences, supporting operational excellence and Sales team expansions.
• You will map existing procedures, maintain SOP documentation to drive high performance and accurate support and business scalability.
• You will conduct regular operational account performance reviews and meetings with internal teams and external partners, aligning on goals, KPIs, and action plans.
• You will develop and maintain strong relationships with business partners, ensuring alignment between team output and stakeholder goals.
• You will lead ad-hoc operational projects, process enhancements, and client-specific initiatives.

Operations Account Manager

• You will join the Belgium Team to bring to life our marketing strategy - optimize and localize the best advertisements, deliver high quality projects in a timely manner.
• You will identify and structure, together with your team, key challenges and the best action plans to strengthen Emma's brand preference.
• You will develop project plans with an agile and results-oriented approach.
• You will communicate and manage statuses of project tasks with different teams.
• You will be able to work with different marketing channels and assess the impact of your projects.