Senior BPO Manager – Finance

Emma – The Sleep Company

Senior BPO Manager managing outsourced Finance and Accounting operations for Emma - The Sleep Company. Responsible for high-quality service delivery and compliance across EMEA, Americas, and APAC.

Posted 7/6/2026full-timeLisbon • 🇵🇹 PortugalSeniorWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Manage and oversee outsourced accounting services and service providers.
Ensure compliance with EU regulations and internal governance standards.
Lead onboarding projects for new BPO/Outsourcing partners whilst executing Third-Party Risk Assessments for all new partner integrations and existing partners reassessments.
Conduct regular service review meetings, monthly/quarterly business reviews, and other strategic meetings to assess performance, align on objectives, and monitor contractual and regulatory obligations.
Define, implement, and monitor KPIs and SLAs.
Track BPO/Outsourcing partners' performance, owning data analytics for quality, cost, and efficiency metrics.
Drive continuous improvement initiatives to improve quality and optimize costs, together with detecting outsourcing opportunities within Emma’s Finance department.
Act as the main point of contact between Emma and external accounting providers.

Requirements

What you’ll need

You have a Bachelor's/Master’s Degree.
You bring 7+ years of professional experience, with a track record in BPO/Vendor management across multiple regions, from Customer Service to Finance Operations.
You possess strong experience in external stakeholder management and feel comfortable with Project Management responsibilities.
You have advanced proficiency in Microsoft Excel - Power Query, Power BI, or Tableau is a plus.
You have a hands-on mentality, strong analytical thinking, and excellent problem-solving abilities.
Excellent communication skills in English, both written and verbal.

Benefits

Comp & perks

Responsibility and decision-making authority from your first day
The opportunity to work on challenging tasks that contribute to your professional growth
Work independently and as part of a dedicated, international team
Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year)
22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.
Work with and learn from experts in diverse fields
Get to know your team members at our exciting company events
Working from a pet-friendly office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

BPO ManagementVendor ManagementKPI DefinitionSLA MonitoringData AnalyticsProject ManagementCompliance ManagementPerformance AssessmentContinuous ImprovementRisk Assessment

Soft Skills

Analytical ThinkingProblem-SolvingCommunication Skills