Emma – The Sleep Company

Manager

• You will be responsible for overseeing and improving the interactions between Emma and its customers to ensure satisfaction and loyalty.
• You will focus on analyzing customer feedback, enhancing service processes, and ensuring seamless customer journeys across all touchpoints.
• You will focus on building strong relationships with stakeholders, maximizing customer satisfaction, and driving long-term retention and growth by acting as the point of contact for customer service-related concerns.
• You will analyze performance data, identify trends, and collaborate on CX projects that deliver measurable results.
• You will manage Capacity and Data concerns for the customer service team and own the data function and reporting metrics.
• You will work on ideating, executing, and owning projects across the entire customer journey to improve overall customer service.

Senior Customer Excellence Manager

Influencer Marketing

• You will manage and strengthen influencer relationships while recruiting new influencers who are a strong fit for the brand.
• You will develop and execute influencer marketing strategies that drive sales, brand credibility, and reputation.
• You will negotiate and manage contract structures to optimize profitability and support sustainable growth.
• You will analyze influencer content and performance to optimize campaigns and maximize ROI.
• You will collaborate closely with country marketing teams to ensure influencer initiatives are aligned with business goals and deliver consistent month-on-month revenue growth.

Influencer Marketing Intern, Dutch Speaker

Account Manager

• Own and grow French Retail Key Accounts for Emma, acting as the main commercial contact.
• Build and maintain strong, long-term relationships with strategic partners.
• Develop and execute account plans to drive revenue, volume, and profitability.
• Own key accounts’ P&L, performance KPIs, and growth targets.
• Negotiate and renegotiate commercial terms, commissions, and campaign plans.
• Coordinate cross-functional teams to ensure smooth execution and on-time delivery.
• Track performance, lead business reviews, and resolve issues or escalations proactively.

Key Account Manager – French Speaker

Ecommerce

• You will be in charge of adding, changing and improving the content of the Emma's online store.
• You will set up weekly and monthly promotions on the online store.
• You will publish new products and edit current portfolio.
• You will work in different regional projects (AB tests, website analysis, global or regional UX optimizations, new landing pages).
• You will have the overall objective of improving the performance of the website.

E-commerce Operations Intern

Supply Chain

• Manage the reverse logistics performance of your cluster, monitoring operational KPIs, cost efficiency, and a great customer experience throughout the returns journey.
• Steer our reverse logistics carriers and partners, secure smooth daily operations, ensure SLA compliance, and build strong, reliable relationships.
• Analyze customer feedback and return‑related complaints, identify root causes, and uncover what truly impacts customer satisfaction.
• Monitor return‑related costs, ensuring accuracy against expectations and flagging inefficiencies or deviations.
• Work together with Tech to automate and improve our processes, reduce manual workload, and create scalable solutions.
• Collaborate with Network Management team to design and optimize the reverse logistics network, selecting partners that balance speed, service, reliability, and cost.
• Document return guidelines, enabling our training and customer support teams to guide customers confidently and clearly initiatives.

Logistics Manager – Returns

• Own the P&L of the stores within scope, conducting profitability analysis to continuously improve performance.
• Monitor and optimize retail performance through clear KPIs and structured performance review cycles.
• Propose commercial initiatives to enhance sales.
• Lead regional harmonization of best practices in retail operations.
• Take accountability for performance and coordinate with outsourcing agencies and the Recruitment function to ensure staffing needs are met.
• Shape and manage high-performing teams across your region, including recruitment, coaching, evaluation, and people development.
• Ensure consistent product and operational training is delivered across all stores within your scope.
• Identify training needs and coordinate with the central team to set up workshops and development plans.
• Ensure a consistent and high-quality customer experience across all touchpoints, driving customer satisfaction.

Regional Stores Manager – Iberia

Regional Stores Manager

Strategy

• Own the P&L of the Product Categories in Brazil, with a focus on profitable growth and margin expansion.
• Define and execute the category strategy for Mattresses, Beds, and Accessories—adapting the global assortment to the local market and uncovering new segment opportunities.
• Drive Pricing Excellence: Own the local pricing strategy across channels and products to maximize revenue and margin, supported by strong analytics.
• Lead Go-To-Market Initiatives for new product launches in Brazil—collaborating with Global Product Success, Sourcing, Marketing, and Webshop teams.
• Manage the Full Product Lifecycle: Plan and coordinate phase-ins/phase-outs, ensuring timely and cost-effective portfolio evolution.
• Run Campaign & Commercial Planning in alignment with your Marketing counterpart, ensuring a coherent and impactful promotional calendar.
• Partner with Regional Webshop Team to improve digital conversion and category presentation.
• Collaborate with Operations and Sourcing to improve cost structure and supply performance for the Brazilian market.
• Act as a Category Expert for the Brazilian business, providing insights, benchmarking, and recommendations to the local leadership team.
• Lead and grow a high-performing team as we continue to scale in Brazil.

Business Strategy Lead, Portuguese Speaker

Marketing

• Plan, launch, and optimize paid marketing campaigns across channels including Google Ads, Meta, YouTube, and TV (linear & streaming/CTV).
• Develop and implement performance marketing strategies aligned with business objectives (ROAS, CR, etc.).
• Analyze campaign performance using platforms like GA4, attribution tools, and in-house dashboards to inform strategic decisions.
• Coordinate and align with multiple internal and external stakeholders, giving you the opportunity to demonstrate strong cross-functional collaboration and indirect leadership.
• Collaborate with global performance and media teams to develop compelling ad creatives, messaging, and budget allocation.
• Conduct A/B testing on ad creatives, audiences, and landing pages to drive continuous improvement.
• Stay updated with platform changes, algorithm updates, and emerging trends in performance marketing.
• The scope may evolve as the team grows, offering opportunities to specialize or expand responsibilities.

Marketing Manager

• You will work hand in hand with a Key Account Manager to develop the business and relationships with our biggest German retailers.
• You will negotiate with clients, present our product portfolio, steer performance, bring and develop best practices.
• You will be the coordinator for sales administration, work with marketing, operations and customer support teams.
• You will participate in building the knowledge base to structure the team and foster fast and sustainable growth.
• You will be key for the team to provide clear reporting and deliverables, ensuring better decision-making and a more efficient relationships with our partners.

Key Account Management Intern, German Speaker

• End-to-end ownership of the Accessories category in the Brazil E-commerce market, with full accountability for revenue, margins, and performance.
• Define and execute the category and product portfolio strategy, including launches, assortment planning, lifecycle management, and phase-outs.
• Identify and unlock growth levers by analyzing sales, conversion, pricing, margins, customer behavior, and funnel performance.
• Lead product launches, promotions, and commercial campaigns, working closely with marketing and product teams to ensure strong market impact.
• Partner cross-functionally with performance marketing, brand, product development, supply chain, and customer service to deliver best-in-class execution.
• Use customer insights, market research, and competitive intelligence to continuously improve category positioning and the online customer experience.
• Stay ahead of E-commerce, marketplace, and digital merchandising trends, translating them into concrete actions and strategic recommendations.

Senior Category Growth Manager – D2C eCommerce

Product Manager

• Lead, grow, and develop a team of approximately 15 people - fantastic product developers, engineers, project managers and designers to develop the best sleep products in the industry.
• Directly report to the Co-founder and Chief Product Officer Manuel Müller and together have a strategic view on product development process to maximize efficiency, minimize costs and improve the value of Emma products.
• Manage the collaboration with international suppliers by developing the best products with the highest quality in the shortest time frames.
• Work on launching of new products throughout different markets and countries.
• Generate insights by developing a close and deep understanding of the industry, production lines, materials, and suppliers.
• Think outside of the box, finding ideas to elevate the product portfolio of Emma and improve people’s sleep.

Director of Product Development – Physical Products

• Own and enforce the franchise store launch marketing playbook across markets
• Define channel mix, budget phasing, early success signals, and week-2 / week-4 performance benchmarks
• Coordinate with regional marketing, media, and data teams to deliver launches on time and to standard
• Identify underperforming launches early and drive corrective action
• Operationalize always-on marketing across search, social, local media, and offline channels (OOH, leaflets, radio where relevant)
• Define what “good” looks like: footfall, bookings, conversion signals, and cost benchmarks
• Ensure franchise stores are fully integrated into national and regional campaigns, store locator, and booking journeys
• Partner with central data teams to ensure correct tracking, attribution, and reporting at store level
• Monitor performance dashboards and use data to prioritise action — not just reporting
• Enforce marketing governance: playbook adoption, asset usage, campaign standards, and reporting discipline
• Push back when execution or requests break performance logic or brand standards
• Act as the clear marketing interface for franchise partners and area managers
• Build scalable self-service toolkits (assets, templates, guidance) to reduce manual support
• Educate partners on what drives performance in Emma’s omnichannel model — and what doesn’t
• Balance local context with central consistency; performance always wins
• Feed franchise learnings back into global offline playbooks: what scales, what fails, what needs adapting
• Identify gaps in tools, data, or processes and push for structural fixes
• Help shape how the franchise model evolves as Emma moves from expansion to optimization

Franchise Marketing Manager

Accounts Receivable

• Lead and oversee the AR B2B Accounting to ensure timely and accurate reporting.
• Mentor and lead a team of accountants, promoting a culture of continuous learning and improvement.
• Work closely with other finance teams to ensure accuracy and completeness of financial data.
• Drive and manage cash collection activities, working closely with our business teams to ensure timely customer payments and resolve payment-related issues.
• Coordinate audit schedules, liaise with external auditors, and assist with tax and regulatory compliance.
• Prepare and maintain reports and dashboards to support decision-making activities of stakeholders.
• You will regularly manage our Retail partners from a financial perspective as well as get insights into the operative business.
• Develop, implement, and enhance internal controls and accounting policies.
• Drive data-driven decision-making through ad-hoc financial analyses and projects (in cooperation with our Controlling team).
• Be a proactive member of our entrepreneurial culture by sharing your financial leadership and problem-solving skills.
• You will constantly improve the existing processes related to B2B Accounting, especially when it comes to automation of the ERP transactions, innovative Business models and financial processes.

Team Lead, Accounts Receivable

Project Manager

• You will own and drive one of Emma’s most strategic initiatives as an individual contributor, the launch of our first franchise store in H1 2026.
• You will manage a highly cross-functional project touching almost every part of the business, from Tech and Finance to Legal, Tax, Operations, and Marketing.
• You will own the end-to-end execution of the franchise store launch, from initial scoping to go-live.
• You will build and maintain the master project plan, including timelines, milestones, and dependencies.
• You will coordinate and lead multiple workstreams without formal authority, relying on influence and clarity.
• You will translate high-level goals into concrete tasks, deliverables, and next steps.
• You will act as the single point of coordination across all involved teams.
• You will identify risks, blockers, and trade-offs early and actively drive resolution.
• You will prepare decision documents, status updates, and progress reports for leadership.
• You will track progress, KPIs, and budget-related inputs.
• You will ensure all processes, documentation, and learnings are captured to enable future franchise launches.
• You will be hands-on in solving problems, not just escalating them.