Emma – The Sleep Company

Accounts Payable

• Support Emma Transcent and EMM operations by assisting with daily processes, vendor status checks, and handling Jira tickets.
• Create, review, and process payment proposals on a bi-weekly basis and perform daily payment processing activities.
• Monitor SCF vendor invoices, conduct timely follow-ups with relevant stakeholders, and assist with vendor reconciliations to ensure record alignment.
• Participate in regular team meetings to support coordination, progress tracking, and operational updates.

Accounts Payable Intern – Global

Ecommerce

• Own the P&L of the Product Categories in Germany with a focus on profitable growth and margin expansion.
• Define and execute the category strategy for one of the categories (Mattresses, Beds, and Accessories)—adapting the global assortment to the local market and uncovering new segment opportunities.
• Drive Pricing Excellence: Own the local pricing strategy across channels and products to maximize revenue and margin, supported by strong analytics.
• Lead Go-To-Market Initiatives for new product launches in Germany—collaborating with Global Product Success, Sourcing, Marketing, and UX teams.
• Manage the Full Product Lifecycle: Plan and coordinate phase-ins/phase-outs, ensuring timely and cost-effective portfolio evolution.
• Run Campaign & Commercial Planning in alignment with your Marketing counterpart, ensuring a coherent and impactful promotional calendar.
• Partner with Regional Webshop Team to improve digital conversion and category presentation.
• Collaborate with Operations and Sourcing to improve cost structure and supply performance for the German market.
• Act as a Category Expert for the Italian business, providing insights, benchmarking, and recommendations to the local leadership team.

Senior E-commerce Category Manager

Procurement

• Own the P&L of the Product Categories in Germany with a focus on profitable growth and margin expansion.
• Define and execute the category strategy for one of the categories (Mattresses, Beds, and Accessories)—adapting the global assortment to the local market and uncovering new segment opportunities.
• Drive Pricing Excellence: Own the local pricing strategy across channels and products to maximize revenue and margin, supported by strong analytics.
• Lead Go-To-Market Initiatives for new product launches in Germany —collaborating with Global Product Success, Sourcing, Marketing, and UX teams.
• Manage the Full Product Lifecycle: Plan and coordinate phase-ins/phase-outs, ensuring timely and cost-effective portfolio evolution.
• Run Campaign & Commercial Planning in alignment with your Marketing counterpart, ensuring a coherent and impactful promotional calendar.
• Partner with Regional Webshop Team to improve digital conversion and category presentation.
• Collaborate with Operations and Sourcing to improve cost structure and supply performance for the German market.
• Act as a Category Expert for the Italian business, providing insights, benchmarking, and recommendations to the local leadership team.

Senior Category Manager

Account Manager

• Lead the Operations Account Management team for the Offline European market, setting clear objectives, and fostering a culture of continuous growth.
• Coach and develop team members through regular 1:1s, clear goal-setting, and direct feedback — building trust, accountability, and a team that consistently delivers on performance targets. Conduct structured performance reviews and address underperformance, setting clear expectations and measurable improvement plans where needed.
• Drive day-to-day retail B2B operations across multiple retailer accounts, ensuring tasks are executed efficiently and to a high standard.
• Own the full retailer account lifecycle — from onboarding through to ongoing tracking, reporting, and operational performance management.
• Define and implement operational strategies and processes that improve performance, engagement, and retailer experience.
• Run regular operational reviews with internal teams and external retail partners to align on goals, resolve issues, and identify improvement opportunities.
• Champion cross-functional collaboration with Offline Teams to streamline workflows, refine team structures, and elevate operational excellence.
• Build and maintain strong retailer relationships, ensuring team output consistently meets partner needs and stakeholder expectations.
• Serve as the key liaison between internal teams and external stakeholders, keeping all parties aligned on priorities, progress, and outcomes.
• Lead ad-hoc projects and initiatives, from process enhancements to client-specific programs, with a bias for action and delivery.

Operations Account Lead – Maternity Cover

Marketing

• You will join one of our Country Team to bring to life our marketing strategy - design, write and optimize copy, and deliver high quality project in a timely manner.
• You will identify and structure, together with your team, creative challenges and briefs that bring the best out of the Emma brand.
• You will develop project plans with an agile approach.
• You will communicate and manage statuses of project tasks with different teams.
• You will be able to work with different marketing channels to analyze the performance of your creative projects.

Marketing Intern, German Speaker

• Own and steer commercial performance by tracking P&L, leading daily/weekly/monthly reporting, and driving data-based decision-making to ensure target achievement and clear visibility on risks and opportunities
• Own and optimize growth levers by managing our commercial toolbox (promo mechanics, coupons, incentives, bundles), continuously improving efficiency, and conducting deep-dive analyses to unlock revenue and margin growth
• Define and orchestrate the commercial calendar by planning and aligning all campaigns cross-functionally, leading key rituals (kick-offs, check-ins), ensuring flawless execution across channels, and driving post-mortem analyses with clear learnings
• Act as the central coordination point for commercial topics by connecting Categories, Marketing, Webshop, and Operations, ensuring smooth collaboration, and leading key growth projects with full accountability on performance and reporting
• Bring market and competitive insights by monitoring trends and competitors, and translating insights into actionable recommendations to continuously refine the commercial strategy

Senior E-commerce Performance, Growth Manager

• Support the management and growth of French retail key accounts, assisting as a main point of contact for selected partners.
• Build and maintain strong relationships with retail partners through regular communication and follow-ups.
• Assist in the development and execution of account plans to drive revenue and performance.
• Monitor key account performance, track KPIs, and contribute to achieving growth targets.
• Support commercial discussions, including campaign planning and coordination of promotional activities.
• Work closely with cross-functional teams (Marketing, Operations, Product) to ensure smooth execution of initiatives.
• Help prepare business reviews, analyze performance data, and proactively flag issues or improvement opportunities.

Junior Key Account Manager – French Speaker

Product Designer

• You will work within our product teams alongside Product Managers and developers to drive discovery, design, and delivery for our internal products, including tools and systems used by operations, wholesale, and other internal teams.
• You will actively shape problem spaces and solution directions together with Product and Engineering, helping define opportunities and priorities rather than working from predefined requirements. While the role spans discovery, execution, and systems thinking, you will focus on a defined set of internal products or problem areas.
• You will contribute to roadmap decisions by balancing company vision and business objectives with internal user needs, operational constraints, and long-term maintainability.
• You will create designs that increase value for internal users and the business, grounded in data and direct user input. You will take ownership of engaging with internal users, running fast validation activities such as usability testing and feedback sessions to iterate quickly and confidently.
• You will design and improve complex workflows and system interactions, focusing on efficiency, clarity, and reliability in data-heavy and role-based environments.
• You will collaborate closely with engineering to ensure high-quality implementation, aligning on feasibility, system constraints, and sustainable solutions.
• You will support and mentor other designers, helping elevate the overall quality, consistency, and impact of UX across Emma’s internal products.
• You will contribute to a culture of structured problem-solving and pragmatic decision-making, bringing clarity to ambiguous situations and driving scalable, well-reasoned solutions.
• You will take shared ownership of the design system, contributing to its evolution to ensure consistency and long-term maintainability. This includes designing structured, reusable components and patterns, improving documentation, and evolving design-to-implementation workflows that enable faster, more reliable delivery and future automation opportunities.

Senior UX Product Designer

Performance Marketing

• Plan, launch, and optimize paid marketing campaigns across channels including Google Ads, Meta, YouTube and TV (linear & streaming/CTV).
• Develop and implement performance marketing strategies aligned with business objectives (ROAS, CR, etc.).
• Analyze campaign performance using platforms like GA4, attribution tools, and in-house dashboards to inform strategic decisions.
• Collaborate with global performance and media teams to develop compelling ad creatives, messaging and budget allocation.
• Conduct A/B testing on ad creatives, audiences, and landing pages to drive continuous improvement.
• Stay updated with platform changes, algorithm updates, and emerging trends in performance marketing.

Performance Marketing Manager

Business Development Rep

• You will be responsible for managing your own projects in the field of business development in our German market.
• You will monitor the online sales of our products to track product performances and identify growth opportunities.
• You will collaborate with our operations teams to ensure a smooth supply chain of our products.
• You will share your product insights to our marketing teams to help them run impactful and efficient campaigns.
• You will regularly analyse the market for sleeping products (new trends, customer behaviour, competition…).
• You will suggest ideas to improve our customer experience based on customer feedback.
• You will be supported by a more senior team member to help you grow professionally and personally.

Business Development Intern

Backend Engineer

• Architect, design, and implement Emma’s backend platform, supporting our growth from E-commerce into SleepTech and global fulfillment & logistics.
• Design, build, and scale backend services using Go.
• Develop and maintain robust, secure, and high-performance REST APIs that integrate with internal systems and third-party providers.
• Work in a services-oriented, API-first architecture, including event-driven systems using AWS services such as SNS, SQS, Kafka, or RabbitMQ.
• Build cloud-native solutions running on AWS, with full ownership from development and testing to deployment and monitoring (full DevOps).
• Fully own your team’s tech stack: develop, maintain, operate, and continuously improve it.
• Ensure high code quality through automated testing, code reviews, and CI/CD pipelines.
• Be part of an agile, empowered team: collaborate closely, share knowledge, and contribute to the growth of fellow engineers.
• Contribute to improving our CI/CD, DevOps, and SRE practices.
• Take part in recruitment processes to help grow our high-performing tech team.

Senior Backend Software Engineer, Golang

• You will be responsible for managing your own projects in the field of business development in our German market.
• You will monitor the online sales of our products to track product performances and identify growth opportunities.
• You will collaborate with our operations teams to ensure a smooth supply chain of our products.
• You will share your product insights to our marketing teams to help them run impactful and efficient campaigns
• You will regularly analyse the market for sleeping products (new trends, customer behaviour, competition…)
• You will suggest ideas to improve our customer experience based on customer feedback.
• You will be supported by a more senior team member to help you grow professionally and personally.

Business Development Intern, German Speaker

Designer

• Ideate, sketch, visualize, and prototype new product design concepts
• Lead multiple design projects end-to-end, taking full ownership of timelines, budgets, stakeholder communication, and supplier coordination
• Design, develop, and optimize innovative sleep products aligned with functionality, cost, CMF, form, aesthetics, and business objectives
• Conduct design research using various methods to validate direction and support decision-making
• Utilize tools (Adobe CC, Rhino, SolidWorks, KeyShot, Blender) to create products aligned with Emma’s portfolio strategy and material requirements
• Collaborate cross-functionally with Project Management, Engineering, Operations, and Marketing to bring products from concept to production
• Maintain close communication with suppliers to prototype, test, and refine designs including occasional on-site supplier visits to support development, quality alignment, and production readiness
• Be part of an amazing and ambitious design team

Senior Industrial Designer

Communications

• Partner with senior leadership to craft ad-hoc and recurring internal communication.
• Translate strategic decisions into clear, structured, and cascaded messaging.
• Manage Emma’s communication efforts across multiple offices and regions: Frankfurt, Manila, Lisbon and Mexico City.
• Ensure communication is accurate and considers both informational and emotional impact.
• Own the people survey as a product, from design to communication of results.
• Identify themes and patterns in qualitative feedback of people's surveys.
• Project manage Emma’s Internal communication and culture related projects.
• Own and improve key communication formats.

Culture & Internal Communications Manager

Manager

• You will be responsible for overseeing and improving the interactions between Emma and its customers to ensure satisfaction and loyalty.
• You will focus on analyzing customer feedback, enhancing service processes, and ensuring seamless customer journeys across all touchpoints.
• You will focus on building strong relationships with stakeholders, maximizing customer satisfaction, and driving long-term retention and growth by acting as the point of contact for customer service-related concerns.
• You will analyze performance data, identify trends, and collaborate on CX projects that deliver measurable results.
• You will manage Capacity and Data concerns for the customer service team and own the data function and reporting metrics.
• You will work on ideating, executing, and owning projects across the entire customer journey to improve overall customer service.