IT Intern

Emma – The Sleep Company

IT Intern supporting technical operations at Emma, the Sleep Company. Providing technical support and managing IT-related tasks in a collaborative environment.

Posted 7/20/2026internshipManila • 🇵🇭 PhilippinesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing technical support and managing IT systems, with a focus on documentation and process improvement. Familiarity with ticketing systems and Microsoft Office 365 administration is essential for effective collaboration and communication.

Highest-signal resume keywords

Technical SupportTicketing/Helpdesk SystemsMicrosoft Office 365 AdministrationNetwork Infrastructure TroubleshootingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportNetwork InfrastructureHardware TroubleshootingDocumentationProcess Improvement

Soft Skills

CommunicationCollaborationDetail-OrientedProactive Mindset

Tools & Technologies

Ticketing SystemsMicrosoft Office 365

Industry Keywords

Information TechnologyComputer ScienceInternship

About the role

Key responsibilities & impact

Provide first- and second-line technical support to Emma employees, freelancers, and contact center agents.
Manage incoming tickets, emails, and Teams requests end-to-end.
Configure, maintain, and troubleshoot company systems, tools, and applications.
Document new system implementations and process improvements.
Assist Senior IT team members with systems rollouts and process improvement initiatives.
Manage the full lifecycle of computer hardware and network infrastructure.
Support ad hoc IT initiatives and administrative tasks as assigned.

Requirements

What you’ll need

Undergraduate college students pursuing a Bachelor's degree in Information Technology, Computer Science, or a related field.
Has 12 academic units or less in the current or upcoming semester.
Can report onsite for at least twice a week.
Familiarity with ticketing/helpdesk systems and basic reporting.
Working knowledge of Microsoft client products, including Office 365 administration.
Strong communication and collaboration skills.
Detail-oriented with a proactive mindset toward documentation and process improvement.
Basic understanding of network infrastructure and hardware troubleshooting is a plus.
Can commit to at least 6-months internship.

Benefits

Comp & perks

Provided first- and second-line technical support to Emma employees, freelancers, and contact center agents across all regions.
Manage incoming tickets, emails, and Teams requests end-to-end.
Configure, maintain, and troubleshoot company systems, tools, and applications.
Document new system implementations and process improvements.
Assist Senior IT team members with systems rollouts and process improvement initiatives.
Manage the full lifecycle of computer hardware and network infrastructure.
Support ad hoc IT initiatives and administrative tasks as assigned.