Operations Account Manager

Emma – The Sleep Company

Operations Account Manager responsible for managing B2B operations across the Offline Supply Chain for Emma – The Sleep Company. Focusing on partner account management and continuous improvement with a diverse international team.

Posted 6/23/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

You will be responsible for managing Operations Account Management business partner accounts across the Offline Supply Chain European market, ensuring efficient and effective partner account management.
You will manage the day-to-day retail B2B operations across multiple retailer accounts, ensuring tasks are completed efficiently and accurately.
You will work closely with Offline Teams to identify opportunities for continuous improvement across workflows, team structures, and retailer experiences, supporting operational excellence and Sales team expansions.
You will map existing procedures, maintain SOP documentation to drive high performance and accurate support and business scalability.
You will conduct regular operational account performance reviews and meetings with internal teams and external partners, aligning on goals, KPIs, and action plans.
You will develop and maintain strong relationships with business partners, ensuring alignment between team output and stakeholder goals.
You will lead ad-hoc operational projects, process enhancements, and client-specific initiatives.

Requirements

What you’ll need

You have hands-on experience in a B2B environment, ideally related to logistics, e-commerce, marketplaces, or a start-up setting.
You have strong analytical and problem-solving skills and are comfortable working with data to support decisions.
You are comfortable managing multiple accounts and diverse internal and external stakeholder relationships simultaneously.
You thrive in a dynamic and fast paced environment, demonstrating adaptability and resilience to excel in situations where priorities are constantly evolving.
You have strong organization skills and the ability to create, document, and optimize processes to support cross-team alignment and scalable operations.
You are not afraid to get hands-on to resolve operational issues, proactively identifying and addressing potential problems before they escalate.
You are proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and are comfortable using tools such as Tableau for basic data analysis and reporting.
You have experience with EDI (Electronic Data Interchange) or channel engine, and API integrations as a plus.
You are fluent in English. Additional languages are a plus, with French being highly preferable, and Portuguese, Spanish, Italian, or German considered a nice to have.

Benefits

Comp & perks

Pet-friendly office environment.
Discounts on our products.
Health insurance, including dental.
24 vacation days.
A multicultural and international work environment.
Company events that are actually enjoyable and build meaningful connections.
Ownership, trust, and support from day one to grow your career.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B operationslogisticse-commercedata analysisprocess optimizationSOP documentationaccount managementAPI integrationsEDIperformance reviews

Soft Skills

analytical skillsproblem-solvingadaptabilityresilienceorganization skillsrelationship managementcommunicationteam collaborationproject managementstakeholder alignment