Easterseals

Clinical Coordinator

• Serves as the primary gatekeeper for the organization’s Practice Management (PM) and Electronic Health Record (EHR) platforms.
• Ensures that clinical documentation is accurate, accessible, and compliant with internal and external auditing standards.
• Manages and “unlocking” and “unsinging” process for session notes in accordance with established documentation and compliance procedures.
• Analyzes billing and payroll discrepancies to determine corrective action and provide clear guidance to associates on required next steps.
• Reviews correction requests from BCBAs and BI/BTs to ensure edits align with documentation standards and compliance protocols prior to re-finalization; escalates exceptions per established guidelines.
• Oversees the full lifecycle of participant profiles within the system, including manual creation of new client records and secure archiving/removal of discharged participants to maintain an accurate active census.
• Manages the digitization and uploading of downtime Forms.
• Conducts periodic audits of the 'Unsigned Notes' queue to ensure providers meet timely filing requirements and to prevent sessions from remaining in 'draft' status.

Clinical Systems Coordinator

General

• Provide in home, ABA based therapy sessions
• Observe, assess, and interact with participants
• Lift, carry, and load/unload toys and materials for home visits
• Work hours are Monday through Friday 3PM-8PM & Saturday 9AM-1PM

Behavior Interventionist

• Provide in home, ABA based therapy sessions to families and children on the autism spectrum.
• Work hours: Our main working hours are Monday through Friday 3PM-8PM & Saturday 9AM-1PM.
• Candidates must be available to work at least 15 hours per week within this time frame.
• The position requires lifting, carrying, and loading/unloading toys and materials for home visits.
• Frequent walking, bending, reaching, squatting, kneeling, and twisting in order to observe, assess, and interact with participants.

• Provide in home, ABA based therapy sessions to families and children on the autism spectrum
• Work in the afternoons/early evenings, and possible weekend morning hours
• Engage in lifting, carrying, and loading/unloading toys and materials for home visits
• Frequent walking, bending, reaching, squatting, kneeling, and twisting to observe, assess, and interact with participants
• Must be available to work at least 15 hours per week within the defined time frame

• Provide in-home, ABA-based therapy sessions to families and children on the autism spectrum.
• Lift, carry, and load/unload toys and materials for home visits.
• Frequent walking, bending, reaching, squatting, kneeling, and twisting to observe, assess, and interact with participants.

• Provide in-home, ABA based therapy sessions to families and children on the autism spectrum
• Utilize techniques in observing, assessing, and interacting with participants
• Handle lifting, carrying, and loading/unloading toys and materials for home visits
• Work mainly in the afternoons and weekends for at least 15 hours per week

Clinical Supervisor

• Provides quality clinical supervision and work direction to direct reports
• Facilitates behavior programs based on the principles of Applied Behavior Analysis (ABA)
• Conducts behavior assessments and functions as an Assessor when needed
• Provides parent education and develops specific intervention activities
• Functions as a liaison between the organization, families, community, therapists, and health care providers
• Conducts evaluations, case-management reviews, and quality assurance reviews
• Prepares and provides specialized training and instructional materials including staff development training
• Provides training and onboarding for new associates
• Works with Regional Clinical Director and Human Resources in recruitment/selection process of new program associates
• Attends conferences and trainings to remain current regarding new research and developments in autism and special education

BCBA Clinical Supervisor

Therapist

• Responsible for overseeing and driving the operational and financial performance of therapy services across multiple locations for both internal and TPN within a designated region
• Leads and manages the Therapy Services Supervisors, Clinical Standard Directors, and Therapy Network Administration
• Ensures the delivery of high-quality care, compliance with regulatory standards, and the achievement of organizational goals
• Directs the team who coordinates therapy services, program planning, and implementation of policies and procedures
• Provides clinical supervision and work direction to therapists and administrative staff, including training/skills enhancement, clinical consultation, and professional development
• Plans, organizes, directs and evaluates program elements relating to the delivery of services for the Therapy Services programs
• Ensures Therapy Supervisors meet productivity requirements and provide efficient and effective service in all areas of performance
• Leads the interdisciplinary team
• Functions as liaison between the organization, families, and other community agencies
• Oversees the Therapy Provider Network including onboarding and exiting of providers; clinical quality reviews and service audits; contract negotiations and communications
• Supports budget development, ensures productivity, project/department milestones/goals are met and adheres to approved budgets
• Manages resources, monitors and provides input into the billing process, reviews financial statements, and ensures that business processes are completed accurately and in a timely manner
• Represent and/or present the organization at various professional, governmental and public meetings concerning the services provided through the autism services program

Regional Vice President – Therapy Services

Vice President

• Provide strategic leadership for service quality, performance excellence, and compliance across Autism Services
• Establish vision, standards, and operating approach for quality assurance, performance monitoring, and regulatory adherence
• Drive consistency, accountability, and sustained improvement in service delivery
• Lead root cause analysis and remediation governance for quality gaps
• Monitor regulatory, payor, and contractual changes
• Build and maintain a data-informed quality strategy
• Lead continuous quality improvement and process redesign initiatives
• Build and lead a high-performing Quality Performance Excellence team
• Maintain awareness of emerging best practices and evolving standards relevant to autism services

Senior Regional Vice President, Quality & Performance Excellence

• Develops and leads a long-term learning and development strategy for Autism Services, aligning onboarding, ongoing learning, professional development, and workforce capability with service line priorities, growth, and future needs while informing executive decision-making and long-range planning.
• Establishes a service line–wide framework that differentiates role readiness training from professional and leadership development, ensuring associates perform effectively in their current roles while building mastery, leadership capability, and readiness for advancement through a clearly defined talent pipeline.
• Builds, leads, and scales a high-performing learning organization, including direct leadership and supervision of senior training leaders, ensuring clear structure, accountability, and consistent execution across departments and regions with a strong focus on succession readiness and leader capability.
• Establishes and governs standards for how learning is designed, delivered, and reinforced across Autism Services, overseeing the development and evolution of cohesive, evidence-informed curricula, instructional materials, and learning pathways that are scalable and consistent across roles and departments and aligned to enterprise standards.
• Evaluates, selects, and advances learning technologies and infrastructure, including LMS platforms, digital learning tools, instructional design approaches, and SOP frameworks, to enhance accessibility, consistency, and effectiveness at scale.
• Defines and leads a comprehensive framework for measuring learning quality and effectiveness, evaluating skill acquisition, readiness, and performance through application-based assessments, in-field observations, and performance data, and using those insights to continuously refine content, delivery methods, pacing, and reinforcement strategies and to inform leadership reporting and operational decisions.
• Establishes clear learning outcomes tied to service excellence, staff retention, and confidence in role, ensuring learning efforts support high quality service delivery, reduce preventable turnover, and build associate competence and confidence in performing their jobs while advancing organizational performance.
• Partners cross-functionally with enterprise and service line leaders to align learning priorities, support organizational initiatives and change efforts, and ensure consistent adoption of learning standards and enterprise expectations.
• Regularly evaluates organizational structure, capacity, and team performance, adjusting resources and team composition to meet evolving service line needs and support sustainable growth.
• Maintains deep awareness of industry standards, best practices, and emerging trends in training, professional development, and healthcare services, applying external insights to strengthen internal learning strategies and position Autism Services as a leader in workforce development and innovation.
• Ensures training programs, curricula, and related processes align with applicable regulatory, accreditation, payer, and organizational compliance requirements, and partners with operational and clinical leaders to address gaps and maintain readiness.
• Performs other duties as assigned in support of Autism Services strategy, workforce capability, and organizational effectiveness.

Senior Regional Vice President, Training & Development

Director

• Oversees an operational team responsible for ensuring participants and caregivers experience timely service delivery and a consistently positive experience across Autism Services.
• Provides strategic leadership across the participant journey, from entry into services through ongoing care and service transitions, working in close partnership with clinical teams to ensure services are delivered as authorized and in compliance with payers and regulations.
• Develops and implements data and system-driven approaches to measure outcomes, plans for future needs, and continuously improves how access, coordination, documentation, and family support operate at scale.
• Has accountability for end‑to‑end operational performance across Care Access & Experience, translating enterprise priorities into measurable outcomes, driving strategic execution across functions, and ensuring cross‑organizational alignment in support of business performance, service continuity, and organizational growth.
• Ensures cross organizational alignment on priorities, dependencies, and execution strategies that impact enterprise operations and business performance.

Senior Director, Care Access & Experience

Revenue Operations

• Leads and oversees a team of facilities managers and report writers, driving strategic initiatives and ensuring operational excellence across Autism Services.
• Involves shaping and aligning business functions with service line goals, analyzing organizational policies and structures, and implementing innovative solutions to improve processes and planning.
• Manages the development of new centers and ensures optimal facilities management, fostering operational efficiency and sustainability.
• Oversees the collection, analysis, and presentation of business data, providing actionable insights to guide decision-making and strategic planning.
• Ensures the delivery of high-quality reports, visualizations, and presentations to support business transformation.
• Instrumental in developing comprehensive project estimates by identifying key phases, requirements, and cost implications, playing a pivotal role in advancing service line objectives.
• Identifies and implements innovative solutions to streamline processes and improve planning.
• Oversees the development and establishment of new centers, ensuring they meet service line needs.
• Leads the development and operations of new offices and Therapy Centers including assisting with space planning, equipment, purchases and vendor communications.
• Ensures facilities are managed efficiently and sustainably to support operational goals.
• Manages resources effectively to foster sustainability and cost-effectiveness in operations.
• Negotiates contracts with vendors and maintains vendor relationships for new and ongoing offices and Center operations according to budget.
• Oversees ongoing Center maintenance needs.
• Oversees the gathering, analysis, and interpretation of business data.
• Translates data into actionable insights to support decision-making and strategic planning.
• Ensures the delivery of high-quality reports, visualizations, and presentations.
• Compiles and reports on many data points including, but not limited to: scorecard, financial, retention, productivity, and timelines for many audiences both internal and external to the agency.
• Oversees the distribution, receipt, analysis and reporting of the quarterly Customer Satisfaction Surveys.
• Creates, edits, prepares, and disseminates monthly Autism Services Newsletter with team.
• Tracks, surveys and reports on readership.
• Regularly evaluates and refines processes and structures for improved efficiency.
• Leads initiatives to implement changes that support business transformation goals.
• Performs other duties as assigned.

Director, Revenue Operations

Business Analyst

• Support operational effectiveness through coordination, documentation, and maintenance of business process materials across ESSC.
• Partner with stakeholders across clinical, operational, administrative, and support functions to document current-state workflows, track action items, maintain process records, and support routine process improvement activities.
• Review existing processes and materials to identify gaps, inconsistencies, and opportunities to improve clarity, consistency, and operational efficiency.
• Develop and maintain process documentation, including workflow materials, standard operating procedures, meeting notes, and related reference tools, in collaboration with subject matter experts.
• Coordinate assigned process-related activities by scheduling meetings, tracking action items, maintaining timelines, organizing documentation, and following up with stakeholders on routine deliverables.
• Support cross-functional meetings and working sessions by preparing materials, capturing decisions, documenting follow-up items, and helping maintain alignment on next steps.
• Support implementation of new or revised processes by coordinating communications, updating documentation, and assisting teams with adoption of established procedures.
• Maintain organized, accurate, and current process documentation and related records to support day-to-day operations and ongoing reference needs.
• Partner with operational and leadership stakeholders to support process-related priorities, maintain documentation standards, and assist with coordination of improvement efforts.

Business Process Analyst

Operations

• Leads the delivery of administrative and operational support for Autism Services associates, enabling consistent service delivery
• Supervises and supports individual contributors and managers that support clinical operations, setting priorities, clarifying expectations, and ensuring high quality execution of administrative and operational work
• Serves as the primary owner of administrative and operational issue resolution, analyzing root causes, making decisions, and ensuring timely, effective resolution of complex or cross functional challenges
• Acts as a central connector across functions, facilitating information flow, reducing operational friction, and ensuring coordination without shifting administrative responsibility back to clinical leaders
• Translates service line priorities and leadership direction into clear operational plans, timelines, and guidance, ensuring initiatives move from decision to execution smoothly
• Leads the development, drafting, and rollout of operational policies, guidelines, memorandums, and administrative documentation, ensuring materials are clear, practical, and aligned with how work is performed
• Owns and coordinates communication and plans for service line initiatives, ensuring leader communications are timely, consistent, and structured to support understanding, adoption, and execution by associates
• Provides direct operations management and administrative support to the Clinical Operations team, including preparation, prioritization, alignment, and tracking of operational commitments
• Uses operational data, stakeholder feedback, and observation to identify inefficiencies, improve administrative systems, and continuously strengthen how operational support is delivered
• Performs other duties as assigned.

Director – Operations Administration

Clinical Operations

• Provides program management and executes changes in program.
• Provides specialized behavior intervention services and program supervision to individuals with Autism Spectrum Disorder (ASD) and/or other related disabilities.
• Works closely with the BCBA and Behavior Interventionists to provide intervention, conduct assessments, write progress reports and develop programs for assigned cases.
• Supervises Behavior Interventionists to ensure all recorded data is correct and accurate.
• Manages and maintains program records.
• Maintains data reliability and fidelity checks regularly.
• Plans and leads monthly progress updates for each family served with program team.
• Assists in creating and delivering specific intervention activities and provides parent education according to treatment plan or other individualized assessments.
• Monitors the skill acquisition of children and adults diagnosed on the autism spectrum in natural settings.
• Completes necessary documentation including evaluations, treatment notes, progress reports and exit summaries, and keeps updated with other programs, and participant-related documents and reports.
• Provides and coordinates on-going competency-based staff training.
• Attends staff meetings, in-services, treatment planning, trainings, and other meetings, as requested.
• Remains current regarding new research, current trends and developments in autism, ABA, special education and related fields.
• Maintains frequent, professional and courteous communications with participants and families.
• Communicates parental concerns and needs immediately to the case supervisor.
• Performs other duties as assigned.

Clinical Systems Coordinator

Behavior Interventionist

Behavior Interventionist

Behavior Interventionist

Behavior Interventionist

Behavior Interventionist

BCBA Clinical Supervisor

Regional Vice President – Therapy Services

Senior Regional Vice President, Quality & Performance Excellence

Senior Regional Vice President, Training & Development

Senior Director, Care Access & Experience

Director, Revenue Operations

Business Process Analyst

Director – Operations Administration

Clinical Program Manager