Senior Director, Care Access & Experience

Easterseals

Senior Director overseeing Care Access & Experience operations at Easterseals for better participant experience and timely service delivery. Leading strategies and partnerships across multiple healthcare functions.

Posted 6/6/2026full-timeIrvine • California • 🇺🇸 United StatesSenior💰 $116,000 per yearWebsite

About the role

Key responsibilities & impact

Oversees an operational team responsible for ensuring participants and caregivers experience timely service delivery and a consistently positive experience across Autism Services.
Provides strategic leadership across the participant journey, from entry into services through ongoing care and service transitions, working in close partnership with clinical teams to ensure services are delivered as authorized and in compliance with payers and regulations.
Develops and implements data and system-driven approaches to measure outcomes, plans for future needs, and continuously improves how access, coordination, documentation, and family support operate at scale.
Has accountability for end‑to‑end operational performance across Care Access & Experience, translating enterprise priorities into measurable outcomes, driving strategic execution across functions, and ensuring cross‑organizational alignment in support of business performance, service continuity, and organizational growth.
Ensures cross organizational alignment on priorities, dependencies, and execution strategies that impact enterprise operations and business performance.

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university in healthcare administration, business administration, public health, behavioral health, psychology, social work, or a related field required; Master’s degree preferred.
Minimum of twelve (12) years of progressive experience in healthcare, behavioral health, or human services operations, with increasing responsibility for complex, cross functional systems supporting service access, coordination, and participant or patient experience.
Minimum six (6) years of experience leading managers and/or directors, including setting strategic direction, driving accountability through others, and managing change across multi-site or distributed service models.
Experience collaborating across enterprise functions (e.g., Clinical Services, Clinical Operations, Quality/Performance, Training, Technology, Revenue Operations) to support integrated, scalable, and compliant service delivery.
Demonstrated experience leading or influencing participant, patient, or customer experience initiatives, including improving access, navigation, communication, and issue resolution across service touchpoints, and using feedback, data, or experience measures to inform operational improvement.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Easterseals Website LinkedIn All Job Openings 501 - 1000 employees Founded 1919 🤝 Non-profit 🌍 Social Impact 📚 Education 💰 $60k Grant - Easterseals on 2024-12 Non-profit
Social Impact
Education Easterseals is a national nonprofit that empowers children and adults with disabilities, older adults, veterans, and their families to live independent, full lives. Through a network of local affiliates, it delivers a wide range of services including therapy and rehabilitative care, early childhood education and developmental screening, assistive technology, employment and job training, mental health and caregiving support, transportation and mobility services, and community integration programs. Easterseals also raises funds, advocates for disability inclusion, and provides resources and research to support caregivers and communities across the United States. Senior Director, Care Access & Experience Job not on LinkedIn 🔥 3 hours ago 🏢 Irvine – Onsite 💵 $116k / year ⏰ Full Time 🟠 Senior 👔 Director Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Oversees an operational team responsible for ensuring participants and caregivers experience timely service delivery and a consistently positive experience across Autism Services.
Provides strategic leadership across the participant journey, from entry into services through ongoing care and service transitions, working in close partnership with clinical teams to ensure services are delivered as authorized and in compliance with payers and regulations.
Develops and implements data and system-driven approaches to measure outcomes, plans for future needs, and continuously improves how access, coordination, documentation, and family support operate at scale.
Has accountability for end‑to‑end operational performance across Care Access & Experience, translating enterprise priorities into measurable outcomes, driving strategic execution across functions, and ensuring cross‑organizational alignment in support of business performance, service continuity, and organizational growth.
Ensures cross organizational alignment on priorities, dependencies, and execution strategies that impact enterprise operations and business performance. 🎯 Requirements
Bachelor’s degree from an accredited college or university in healthcare administration, business administration, public health, behavioral health, psychology, social work, or a related field required; Master’s degree preferred.
Minimum of twelve (12) years of progressive experience in healthcare, behavioral health, or human services operations, with increasing responsibility for complex, cross functional systems supporting service access, coordination, and participant or patient experience.
Minimum six (6) years of experience leading managers and/or directors, including setting strategic direction, driving accountability through others, and managing change across multi-site or distributed service models.
Experience collaborating across enterprise functions (e.g., Clinical Services, Clinical Operations, Quality/Performance, Training, Technology, Revenue Operations) to support integrated, scalable, and compliant service delivery.
Demonstrated experience leading or influencing participant, patient, or customer experience initiatives, including improving access, navigation, communication, and issue resolution across service touchpoints, and using feedback, data, or experience measures to inform operational improvement. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Middle Office Client Solutions Lead – Managing Director 🕒 2 days ago State Street 10,000+ employees 💸 Finance 💳 Fintech 🏦 Banking Website LinkedIn All Job Openings Client Solution Lead responsible for defining engagement strategy with a major Global Asset Manager. Driving structured outcomes to align client priorities with STT's commercial strategy. 🏢 Irvine – Onsite 💵 $170k - $252.5k / year ⏰ Full Time 🟠 Senior 👔 Director 🦅 H1B Visa Sponsor View More Director Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

data-driven approachesoutcome measurementservice deliveryoperational performancestrategic executioncross-functional systemsservice access coordinationchange managementcomplianceoperational improvement

Soft Skills

strategic leadershipcollaborationaccountabilitycommunicationproblem-solvinginfluencingteam leadershiporganizational alignmentcustomer experience focusadaptability

Certifications

Bachelor’s degreeMaster’s degree