Easterseals

Program Manager

• Under supervision by a Board Certified Behavior Analyst (Assoc. Clinical Supervisor, Clinical Supervisor, or Regional Clinical Director), provides program management and executes changes in program.
• Provides specialized behavior intervention services and program supervision to individuals with Autism Spectrum Disorder (ASD) and/or other related disabilities.
• Works closely with the BCBA and Behavior Interventionists to provide intervention, conduct assessments, write progress reports, and develop programs for assigned cases.
• Supervises Behavior Interventionists to ensure all recorded data is correct and accurate.
• Manages and maintains program records.
• Maintains data reliability and fidelity checks regularly.
• Plans and leads monthly progress updates for each family served with program team.
• Assists in creating and delivering specific intervention activities and provides parent education according to treatment plan or other individualized assessments.
• Monitors the skill acquisition of children and adults diagnosed on the autism spectrum in natural settings.
• Completes necessary documentation including evaluations, treatment notes, progress reports, and exit summaries, and keeps updated with other programs, and participant-related documents and reports.
• Provides and coordinates ongoing competency-based staff training.
• Attends staff meetings, in-services, treatment planning, trainings, and other meetings, as requested.
• Remains current regarding new research, current trends, and developments in autism, ABA, special education, and related fields.
• Maintains frequent, professional and courteous communications with participants and families.
• Communicates parental concerns and needs immediately to the case supervisor.
• Performs other duties as assigned.

ABA Program Manager

Recruitment

• Creatively source candidates through cold-calling, referrals, networking, email campaigns, and database searches
• Understand client needs and job requirements across varied industries
• Review resumes and screen candidates to assess fit for clients’ needs for various positions
• Manage candidate pipelines using our Applicant Tracking System (ATS)
• Coordinate interviews and prepare candidates for success
• Support onboarding and follow-up post-placement
• Contribute to job postings and other recruiting initiatives as needed

Recruiter

Manager

• Reviews delivery of behavior programs to subcontracted vendor participants
• Evaluates subcontracted vendor’s programs for quality assurance
• Reviews and approves treatment plans and progress reports
• Assures authorization is active for each participant receiving subcontracted therapy
• Troubleshoots and resolves subcontracted vendor/parent concerns
• Evaluates effective subcontracted vendor service
• Participates in all monthly meetings
• Conducts annual vendor audits
• Prepares and reports monthly caseload status

Clinical Case Manager

Community Manager

• Under general supervision, works as part of an interdisciplinary team to improve client outcomes by assisting families with health and social care resource needs.
• Oversees staff's outreach activities including partnerships, events, and support with obtaining resources.
• Contacts and coordinates with multiple functions including, but not limited to: Autism Services Clinical, Clinical Training and Quality, Therapy Services, Customer Success, and Living Options.
• Addresses families’ immediate needs and provides assistance in obtaining services for better treatment outcomes.
• Assists families with administrative tasks to obtain services, including phone calls, collecting necessary documents, and follow-up.
• Receives, assesses, and engages with internal and external requests for services.
• Tracks staff engaging in community outreach activities and partnership development.
• Coordinates navigation, referrals, and follow-up for health and social care services with other providers, including community-based organizations, to increase access to services.
• Maintains and completes record-keeping for services provided.
• Builds relationships with community organizations and agencies providing health and social care services.
• Develops and nurtures strong customer relationships for optimal health outcomes.
• Ensures outreach teams (BI Admins) adhere to timely customer success processes to internal and external customers.
• Sets clear expectations, evaluates staff performance, and provides feedback to ensure professional goals are being met.
• Attends community events and oversees outreach teams (BI Admins) for event coordination.
• Assists cross-departmental recruitment efforts by attending job fairs and other events to promote IDEA opportunities and initiatives
• Assists diagnostic clinics with recruitment, diagnostic processes, and follow-ups.
• Maintains a working knowledge of Community Health Worker practices and principles.
• Translates and/or coordinates material (e.g., flyers, brochures, forms) with translator.
• Other administrative tasks and duties as assigned.

Community Engagement Coordinator

• Under general direction, reviews delivery of behavior programs to subcontracted vendor participants based on the principles of Applied Behavior Analysis (ABA)
• Ensures subcontractors provide adequate caregiver training; assures the development and delivery of specific intervention activities in accordance with the treatment plan by auditing subcontracted vendors and monitoring development of children diagnosed on the Autism Spectrum Disorder (ASD)
• Evaluates subcontracted vendor’s programs for quality assurance by observing procedures at locations throughout the organization’s territory
• Reviews and approves treatment plans and progress reports submitted by the subcontracted vendor(s)
• Assures authorization is active for each participant receiving subcontracted therapy and participants are making progress toward established goals
• Troubleshoots and resolves subcontracted vendor/parent concerns, e.g. expired authorization, monitoring vendor productivity, or ensuring participant receives appropriate level of care
• Prepares and reports monthly caseload status including participant concerns and progress, and vendor concerns
• Conducts annual vendor audits and corresponding written follow-up as assigned by the Director