Director – Operations Administration

Easterseals

Director of Operations Administration leading administrative support for Autism Services at Easterseals Southern California. Overseeing operations, teams, and initiatives to enhance service delivery.

Posted 6/6/2026full-timeIrvine • California • 🇺🇸 United StatesLead💰 $101,000 per yearWebsite

About the role

Key responsibilities & impact

Leads the delivery of administrative and operational support for Autism Services associates, enabling consistent service delivery
Supervises and supports individual contributors and managers that support clinical operations, setting priorities, clarifying expectations, and ensuring high quality execution of administrative and operational work
Serves as the primary owner of administrative and operational issue resolution, analyzing root causes, making decisions, and ensuring timely, effective resolution of complex or cross functional challenges
Acts as a central connector across functions, facilitating information flow, reducing operational friction, and ensuring coordination without shifting administrative responsibility back to clinical leaders
Translates service line priorities and leadership direction into clear operational plans, timelines, and guidance, ensuring initiatives move from decision to execution smoothly
Leads the development, drafting, and rollout of operational policies, guidelines, memorandums, and administrative documentation, ensuring materials are clear, practical, and aligned with how work is performed
Owns and coordinates communication and plans for service line initiatives, ensuring leader communications are timely, consistent, and structured to support understanding, adoption, and execution by associates
Provides direct operations management and administrative support to the Clinical Operations team, including preparation, prioritization, alignment, and tracking of operational commitments
Uses operational data, stakeholder feedback, and observation to identify inefficiencies, improve administrative systems, and continuously strengthen how operational support is delivered
Performs other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in business administration, healthcare administration, public administration, operations, or a related field required
Minimum of seven (7) years of progressive experience in administrative, operational, or service line support roles within healthcare, behavioral health, human services, or a similarly complex, regulated environment
Minimum of three (3) years' experience leading and supporting operational or administrative teams, including direct supervision of individual contributors and/or managers
Proven experience managing day to day administrative execution, resolving operational issues, and supporting service delivery in multi-site or distributed service models
Experience coordinating operational initiatives, rollouts, or change efforts, including development of operational documentation, communication planning, and follow through to support adoption
Experience preparing and using operational data, reports, and performance metrics to inform leadership decision making and monitor departmental or service line performance
Experience working closely with senior leaders to support execution, alignment, and operational follow through, serving as a trusted operational and administrative partner
Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals Southern California and/or program requirements
Ability to travel throughout Southern California with reliable transportation, maintain driving record in compliance with Transportation Safety Standards; must have and maintain proper auto insurance and vehicle registration
Ability to pass post-offer medical examination
Must pass all drug testing required by ESSC.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative supportoperational supportissue resolutionoperational planningpolicy developmentcommunication planningperformance metricsdata analysisservice deliveryteam leadership

Soft Skills

supervisionproblem-solvingcoordinationcommunicationdecision-makingcollaborationprioritizationadaptabilityattention to detailstakeholder engagement

Certifications

Bachelor's degreecriminal record clearancepost-offer medical examinationdrug testing compliance