Driven Brands Inc.

Operations

• Improve the operational performance and profitability of each franchised center.
• Manage and resolve customer complaints (case management).
• Attend business group meetings as required.
• Support EPGs (Edge Performance Groups) and operational performance groups when required.
• Monitor and ensure implementation of actions agreed with franchisees following these meetings.
• Coach and mentor franchisees and center managers to increase territory profitability.
• Participate in operations meetings, the annual CARSTAR conference, EPGs and any additional required training.
• Verify and maintain compliance with CARSTAR standards and contractual obligations.
• Support and promote CARSTAR initiatives.
• Prepare and submit a visit report for each center visited.
• Update all reported key performance indicators (KPIs) on a monthly basis.
• Support the onboarding process for new franchisees, as needed.
• Support the contract renewal process and contribute to retention of existing centers.
• Provide timely and effective responses to all communications.
• Achieve assigned objectives and targets.
• Perform any other duties related to the role.

Area Manager – Operations