Driven Brands Inc.

SEO Marketing

• Audit and continuous monitoring and analysis of SEO performance to identify issues, find root causes, and implement a systematic solution
• Evaluation of both content and technical performance to make recommendations and alterations promptly
• Identify, document, and manage SEO best practices for website management
• Conduct keyword research to guide content teams and work with brand team to optimize website content, landing pages and paid search copy
• Develop SEO KPIs for consistent and comprehensive performance management and reporting across onsite and technical aspects.

SEO Manager

Content Marketing Manager

• Conduct ongoing research into industry best practices, emerging technologies, and trends
• Translate insights into structured training programs, workshops, peer group curriculum, and on-demand digital learning content
• Own the end-to-end content lifecycle: research, design, build, hand off for delivery, measure results, and iterate
• Develop and maintain a content calendar aligned to ATI's 2026 strategic pillars
• Present content in ATI training courses, peer groups, workshops, and external industry events as an ATI subject matter expert and brand representative
• Collaborate with ATI coaches, group facilitators, and member experience teams to align content delivery with member development goals
• Serve as the strategic owner of ATI's public-facing website
• Own the strategy and overhaul of the ATI member portal
• Lead a thorough assessment of the current member portal, identify gaps against member needs

Content Strategy Manager

Call Center Representative

• To make every customer excited to use Auto Glass Now
• Create estimates, price quotes, and invoices for all customer’s glass needs
• Answer phones and return customer calls
• Provide excellent customer service
• Attention to detail
• Ensure accuracy when booking all appointments
• Input documentation on all calls and follow-up with callers as needed
• Confirm all customer information is correct before booking
• Be professional and have a positive attitude

Call Center Agent

Customer Support

• Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center
• Open, maintain, and solve Customer Care tickets by recording issues and account information using computer technology
• Manage large amounts of incoming emails and calls in a timely manner
• Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Leverage scripts for email and phone conversations to properly represent the company voice and tone
• Answer questions about damage claims and escalate to the proper manager to bring them to closure
• Prioritize tickets effectively
• Flexibly handle changes in policies or procedures

Customer Service Representative

Account Executive

• Proactively engage high-level decision makers, including CEO’s, Presidents, Chief Claims Officers, SVP of Claims, and other claims executives
• Conduct high volume outbound prospecting through cold calls, email outreach, LinkedIn networking, and industry networking
• Develop and execute disciplined new business development strategy focused on pipeline and conversion
• Sell our software platform and integrated service model to new customers
• Secure introductory meetings, present the Driven Claims platform and value proposition, and advance the prospects through the sales cycle
• Navigate complex, multi-stakeholder organizations through the sales cycle
• Lead contract discussions in partnership with VP, Sales and drive to execution
• Maintain accurate pipeline activity and forecasting in CRM

Enterprise Sales Executive

Systems Engineer

• accountable for the business-analysis discipline across multiple brand's operational technology portfolio
• define and maintain the requirements, traceability, and acceptance-criteria standards
• maintain current-state and future-state process maps for operational workflows
• partner with BPOs to convert operational strategy into requirements
• lead UAT for major releases and manage defect triage
• ensure systems and data flow correctly post-release

Principal Business Systems Analyst

Human Resources

• Ensure HR practices comply with all applicable employment laws
• Lead audits, identify compliance risks
• Conduct compliance risk assessments across HR programs
• Monitor changes in employment laws and regulations
• Audit timekeeping practices and meal/rest break compliance
• Educate HRBP on common compliance risks and best practices
• Collaborate with Payroll, Legal, and other teams to ensure compliance

HR Compliance Lead

Sales Operations Manager

• Act as an extension of the Sales team by preconsulting with prospective customers via phone, email, and other digital communication channels to clarify needs.
• Gather all applicable financial reports, sales management reports or estimates to begin preparing analysis for shop owner consultation.
• Build and maintain strong relationships with prospects through effective communication, follow-up, and customer service to ensure a positive experience.
• Collaborate with sales teams, marketing teams, and other stakeholders to optimize lead generation efforts, marketing campaigns, and sales initiatives.

Sales Operations Specialist

Manager

• Manage and oversee multiple locations within the designated district
• Ensure that all locations are staffed with competent and well-trained employees who deliver exceptional customer service
• Implement and enforce standard operating procedures to maintain consistency in service quality and operational efficiency
• Conduct regular audits of location operations to ensure compliance with company standards, policies, and procedures
• Develop and implement marketing strategies to increase customer traffic and revenue growth
• Provide leadership and mentorship to location managers and staff to promote a positive work environment and foster employee development
• Monitor and analyze financial performance metrics to identify areas for improvement and develop plans to increase profitability
• Ensure that all locations adhere to local, state, and federal regulations governing the industry

District Manager

Project Manager

• Define site scope and project timeline for entitlements.
• Allocate resources needed to entitle projects quickly.
• Manage a detailed project schedule and work plan in Smartsheet.
• Provide project updates on a consistent basis to internal and external stakeholders about strategy, adjustments, and progress.
• Manage contracts with consultants by assigning tasks and communicating expected deliverables.
• Monitor progress and adjust as needed.
• Obtain necessary permits, approvals, and entitlements for sites quickly and correctly with minimum supervision.
• Initiate construction starts within 30 days of entitlement completion.
• Meet site budgets without compromising quality or compliance.
• Support team with receptiveness to direction, and effective collaboration with both internal team and external stakeholders.

Project Manager – Entitlements, Design

Business Development Rep

• Conduct outbound calls to independent auto repair shops across the U.S.
• Effectively communicate the value of our upcoming live events and webinars
• Qualify leads, identify decision-makers, and secure attendance commitments
• Identify and qualify prospective customers and record sales prospecting activity in computer-based tracking systems
• Overcome objections with confidence and professionalism
• Maintain accurate and up-to-date records in the CRM software
• Collaborate with marketing and the national coaching team to ensure alignment in messaging and goals
• Follow up with no-shows and interested leads to support the national team’s post-event outreach

Business Development Representative

Director

• Serve as the 3rd Line owner responsible for providing independent assurance to the Board, Audit Committee, and senior management on the effectiveness of internal controls over financial reporting (ICFR)
• Lead end-to-end execution of SOX testing, including materiality, risk assessment, scoping, walkthroughs (TOD) and operating effectiveness (TOE), while developing and overseeing the Internal Audit team
• Manage the Risk and Control Matrix (RACM) to reflect the current control environment
• Manage the sub-certification process and support the CEO/CFO certification process
• Serve as the primary Internal Audit liaison to external auditors (PwC)
• Deliver periodic reporting to senior leadership and the Audit Committee
• Stay current on SEC regulations, PCAOB standards, and COSO framework developments

Director, Internal Audit

Marketing

• Ensure that Maaco shops deliver on brand promise while serving as primary marketing interface for franchisees
• Partner with operations to diagnose barriers and deploy local marketing solutions that lift estimates and repair orders
• Test new tactics and evaluate scalability across the system
• Ensure shops execute against brand standards and promotions to deliver the Maaco customer promise
• Provide actionable insights to marketing leadership, surfacing best practices that influence broader field marketing playbooks
• Hold one-on-one communications with DMAs and franchisees across system to communicate local marketing and media plans
• Lead all FZ to consumer efforts including Call Center, Reputation Management, and Promotions

Driven Brands Inc.

SEO Manager

Content Strategy Manager

Call Center Agent

Customer Service Representative

Enterprise Sales Executive

Principal Business Systems Analyst

HR Compliance Lead

Sales Operations Specialist

District Manager

District Manager

Project Manager – Entitlements, Design

Business Development Representative

Director, Internal Audit

Field Marketing Specialist

Customer Support Representative