Customer Service Representative

Driven Brands Inc.

Customer Service Representative responsible for responding to customer inquiries and managing customer care tickets for Take 5 Oil Change. Flexible schedule includes weekends with a focus on customer support in an automotive context.

Posted 6/13/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $14,100 - $25,100 per yearWebsite

About the role

Key responsibilities & impact

Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center
Open, maintain, and solve Customer Care tickets by recording issues and account information using computer technology
Manage large amounts of incoming emails and calls in a timely manner
Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Follow communication procedures, guidelines, and policies
Leverage scripts for email and phone conversations to properly represent the company voice and tone
Answer questions about damage claims and escalate to the proper manager to bring them to closure
Prioritize tickets effectively
Flexibly handle changes in policies or procedures

Requirements

What you’ll need

Proven customer support experience, ideally in the automotive industry
Strong phone contact handling skills, empathy, and active listening
Strong computer skills and capability to use Microsoft programs such as Outlook, Word, Excel, etc.
Customer-focused and able to adapt/respond to different types of customers
Excellent communication and presentation skills both externally and internally
Ability to multi-task, prioritize, and manage time effectively
High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience
Bilingual in English/Spanish is a plus.

Benefits

Comp & perks

Health and wellness benefits
Paid time off
Holiday pay
Access to myFlexPay program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer support experienceproblem resolutionticket managementemail handlingphone contact handlingMicrosoft OutlookMicrosoft WordMicrosoft Excelmulti-taskingtime management

Soft Skills

empathyactive listeningcustomer-focusedadaptabilitycommunication skillspresentation skillsprioritizationflexibilityteam collaborationproblem-solving