Principal Business Systems Analyst

Driven Brands Inc.

Principal Business Systems Analyst at Driven Brands accountable for retail operations analysis. Collaborating with leadership and influencing cross-functional decisions on technology investments.

Posted 6/11/2026full-timeRemote • North Carolina • 🇺🇸 United StatesLead💰 $122,400 - $218,600 per yearWebsite

About the role

Key responsibilities & impact

accountable for the business-analysis discipline across multiple brand's operational technology portfolio
define and maintain the requirements, traceability, and acceptance-criteria standards
maintain current-state and future-state process maps for operational workflows
partner with BPOs to convert operational strategy into requirements
lead UAT for major releases and manage defect triage
ensure systems and data flow correctly post-release

Requirements

What you’ll need

8+ years of business-analysis experience
4+ years in retail operations, POS, or multi-site field-services environments
demonstrated ownership of complex, cross-system business analysis
hands-on track record leading UAT for major releases
strong process-architecture skills
experience working directly with senior business leadership and external vendors
proven mentoring of more junior BAs

Benefits

Comp & perks

health and wellness benefits including paid time off and holiday pay
early access to 50% of your earned wages through the myFlexPay program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisrequirements definitiontraceability standardsacceptance criteriaprocess mappingUAT (User Acceptance Testing)defect triageprocess architecture

Soft Skills

leadershipmentoringcommunicationcollaboration