DoorDash

Operations

• Translate high-level company objectives into actionable quarterly sales goals
• Audit sales funnels and support the buildout of new systems and processes
• Leverage cutting-edge AI to maximize productivity
• Report to a Sales Strategy & Operations Manager and collaborate with Product, Sales, and Analytics teams to achieve operational success

Senior Associate, Sales Strategy & Operations, Commerce Platform

• Own critical pieces of the customer go to market strategy
• Collaborate on critical components of the business including the Going Out customer journey
• Design and execute experiments to learn about new products
• Conduct regular customer research
• Collaborate with product, marketing, and sales teams

Associate Manager, In-Store, Strategy & Operations

• Own the bank partner relationship portfolio
• Manage existing partners and evaluate new ones
• Support negotiations on commercial terms, operational SLAs, and integration roadmaps
• Own the operational health of ACH, OCT, AFT, and cash rails
• Drive cost-per-transaction down and reliability up
• Build the playbook, SLA, and automation for disputes, suspensions, and support
• Set the budget, manage banking partner spend, and drive cost-efficiency roadmap
• Partner with Product and Engineering on payments infrastructure investments

Head of Banking Operations

Product Marketing

• Own end-to-end product marketing and integrated campaign execution for DoorDash's consumer initiatives
• Develop go-to-market strategies and shape messaging and positioning
• Drive full-funnel execution across various channels
• Partner closely with Product, Strategy & Operations, and Analytics
• Track and report on performance across marketing channels

Senior Associate, Integrated Marketing – Product Marketing

Customer Support

• Shape and drive the strategy and vision of Consumer resolutions and key partnerships, aligning short- and long-term priorities
• Drive the strategy for C&R resolutions
• Own key business results and present outcomes to leadership, while empowering your team to grow in their careers
• Own and lead large-scale, multi-organizational initiatives that drive step-function impact across the business, aligning diverse stakeholders and ensuring end-to-end execution
• Break down ambiguous problems, identify root causes, and implement scalable solutions
• Partner with cross-functional teams (e.g., Product, Engineering, Analytics, Operations) to drive alignment and results
• Use data and insights to identify opportunities, inform decisions, and optimize performance
• Communicate effectively with senior leadership, influencing decisions and driving alignment
• Build and develop a high-performing team, coaching individuals to grow into next-level roles
• Foster an engaging, accountable, and collaborative team environment

Senior Manager, Customer Experience

Customer Success Manager

• Managing a portfolio of merchants and serving as the primary owner of the post-launch customer experience
• Driving ongoing engagement through check-ins, performance reviews, and proactive outreach
• Monitoring account health, identifying churn risks early, and building action plans to address them
• Coordinating with internal teams (Support, Product, Operations, Sales) to resolve issues and unblock merchant progress
• Ensuring merchants are fully utilizing our suite of products, including Online Ordering, mobile apps, loyalty, and CRM tools
• Managing escalations and high-risk situations with a solutions-oriented mindset
• Tracking action items and ensuring consistent follow-through so nothing falls through the cracks
• Gathering and synthesizing merchant feedback to inform product improvements and operational processes
• Defining and building the foundation of the Customer Success function, including playbooks, processes, and account health frameworks

People Operations

• Lead the design and execution of transformation initiatives
• Own significant workstreams within a broader transformation roadmap
• Diagnose structural inefficiencies and redesign processes
• Implement scalable, AI-enabled solutions
• Partner closely with COEs, People Business Partners, Product, Engineering, and Operations teams globally
• Facilitate cross-functional working sessions

Senior People Transformation Strategist

Technical Program Manager

• Scale and mature the operating frameworks that govern how software is planned, tested, launched, and supported in production
• Establish design review, security review, and release readiness frameworks for higher-risk technical changes
• Embed security, compliance, and operational readiness into delivery workflows so they happen by default, not as last-minute checks
• Build mechanisms and tools that improve T&I efficiency with measurable outcomes, including automation for routine coordination and delivery visibility
• Improve visibility into technical debt, architectural dependencies, and cross-team impacts early enough to influence planning and prioritization
• Partner with engineering leaders to make critical operating rigor consistent without slowing teams down
• Improve technical delivery workflows, visibility, and governance across Jira, Slack, Workday, and other enterprise tools
• Own the incident response program and continuous improvement mechanisms that strengthen resilience over time

Senior Technical Program Manager, Tech and Insights

Director

• Lead strategy and execution for a portfolio of new bets within our Merchant Services business
• Develop a vision for the future of ecommerce and tactical steps
• Report into a Sr Director and manage a team
• Collaborate with product, engineering, and design

Director, Grocery & Retail Services

Affiliate Manager

• Lead investigations into allegations involving unauthorized access, data misuse, and insider threat signals
• Conduct interviews of complainants, subjects, and witnesses
• Draft clear investigative reports with defensible findings and conclusions
• Partner with internal Security teams to interpret system logs, access patterns, and digital evidence
• Translate technical findings into clear investigative narratives
• Assess employee intent, credibility, and level of risk
• Support decision-making in legal, regulatory, or reputational exposure
• Prepare, maintain, and track all case-related documents
• Develop effective relationships with cross-functional partners
• Utilize investigation data to provide strategic insights
• Consult with in-house attorneys for compliance
• Drive continuous improvement of Workplace Investigations

Senior Workplace Investigations Business Partner

Business Development Rep

• Expand existing DoorDash franchise partnerships
• Identify opportunities to drive engagement, growth, and performance on the DoorDash platform
• Connect existing franchise merchant partners with new tools across DoorDash Marketplace
• Ensure partnership terms make sense for both DoorDash and the merchant
• Drive adoption of high-impact Marketplace solutions
• Report to the Manager of Strategic Account Development in the Outside Sales organization
• Coordinate with corporate brand teams on approved marketing strategies

Franchise Strategic Account Development Executive

Attorney

• Support and own defined workstreams within AI-enabled contracting tool implementation, including requirements documentation, testing coordination, rollout support, adoption tracking, and continuous improvement.
• Support ongoing administration and optimization of DoorDash’s contract lifecycle management environment.
• Partner with vendor technical teams, DoorDash Engineers, Data Systems, GTM, Sales Ops, Deal Desk, and Legal stakeholders to document integration requirements.
• Administer global contract template governance processes.
• Translate legal and business requirements into clear workflow requirements, metadata structures, field mappings, implementation plans, test scenarios, and reporting-ready processes.
• Coordinate UAT, smoke testing, go-live readiness, post-launch issue tracking, training materials, status updates, and stakeholder communications for tooling, workflow, and template changes.
• Build implementation plans, training materials, and stakeholder communications for legal technology and contract operations initiatives.

Legal Operations Lead, Contract Systems

• Apply data science and AI to uncover systemic drivers of executive escalations
• Design and deploy models that structure unstructured case data
• Translate complex datasets into executive-ready insights
• Collaborate cross-functionally with Product, Engineering, and Operations
• Conduct structured root cause analyses on high-impact cases

Associate, Customer Experience – Data & Strategy

Full-stack Engineer

• Have significant scope and decision-making responsibility
• Design and implement infrastructure to enable autonomous vehicle development, including:
• Large-scale distributed simulation execution
• Ingest, processing, and organization of petabyte-scale datasets
• GPU-accelerated distributed computing for data preparation and training
• Design and implement robot data and metrics pipelines
• Collaborate with core autonomy teams: motion planning, perception, and simulation

Senior Software Engineer, Infrastructure – Labs

• Execute daily operational workflows to maintain delivery quality and efficiency (e.g., weather playbooks, event support, supply adjustments)
• Monitor live dashboards and respond in real time to emerging issues impacting deliveries
• Investigate individual deliveries or operational anomalies and escalate findings appropriately
• Research local events or conditions that may impact operations
• Communicate clearly and professionally with cross-functional partners to share updates or escalate issues
• Follow established playbooks consistently, while identifying opportunities for clarification or improvement
• Support testing of new tools and workflows, and provide structured feedback to improve efficiency over time