Associate, Customer Experience – Data & Strategy

DoorDash

Associate in Customer Experience applying data science and AI at DoorDash. Designing models for systemic issues and collaborating with cross-functional teams.

Posted 5/20/2026full-timeRemote • Arizona, California, Illinois, New York, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $64,600 - $95,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Apply data science and AI to uncover systemic drivers of executive escalations
Design and deploy models that structure unstructured case data
Translate complex datasets into executive-ready insights
Collaborate cross-functionally with Product, Engineering, and Operations
Conduct structured root cause analyses on high-impact cases

Requirements

What you’ll need

Strong foundation in data science, statistics, or a related quantitative field
Fluency in SQL and Python
Experience working with large, messy datasets
Ability to translate theory into practical business applications
Comfortable building and deploying machine learning or AI-driven models
Detail-oriented and intellectually curious
Strong communication skills for technical and executive audiences
Ability to influence stakeholders using evidence, logic, and structured thinking

Benefits

Comp & perks

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off and paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data sciencestatisticsSQLPythonmachine learningAIdata modelingroot cause analysisdata analysisbusiness applications

Soft Skills

detail-orientedintellectually curiousstrong communication skillsinfluencing stakeholdersstructured thinkingcollaborationcross-functional teamworkproblem-solvinganalytical thinkingexecutive communication