Senior Manager, Customer Experience

DoorDash

Senior Manager overseeing Customer Experience strategy and operations at DoorDash. Drive large-scale initiatives and optimize performance through data-driven decisions and cross-functional collaboration.

Posted 6/2/2026full-timeRemote • California, Illinois, New York, Washington • 🇺🇸 United StatesSenior💰 $143,400 - $210,900 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Shape and drive the strategy and vision of Consumer resolutions and key partnerships, aligning short- and long-term priorities
Drive the strategy for C&R resolutions
Own key business results and present outcomes to leadership, while empowering your team to grow in their careers
Own and lead large-scale, multi-organizational initiatives that drive step-function impact across the business, aligning diverse stakeholders and ensuring end-to-end execution
Break down ambiguous problems, identify root causes, and implement scalable solutions
Partner with cross-functional teams (e.g., Product, Engineering, Analytics, Operations) to drive alignment and results
Use data and insights to identify opportunities, inform decisions, and optimize performance
Communicate effectively with senior leadership, influencing decisions and driving alignment
Build and develop a high-performing team, coaching individuals to grow into next-level roles
Foster an engaging, accountable, and collaborative team environment

Requirements

What you’ll need

8+ years of experience in strategy, management consulting, product, or a related field
proven track record of leading cross-functional initiatives and delivering results
strong problem solver who can break down complex, ambiguous challenges and drive solutions
highly analytical and comfortable using data to inform decisions (e.g., SQL, Excel, or similar tools)
experience managing and developing teams of two or more people, including coaching and building leadership bench
strong interpersonal and relationship-building skills, with the ability to influence across all levels
bias for action, are adaptable, and can pivot quickly as new information emerges
customer-focused and consistently optimize for the best overall business and user outcomes

Benefits

Comp & perks

401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off
paid sick leave in compliance with applicable laws
medical benefits
dental benefits
vision benefits
11 paid holidays
disability insurance
basic life insurance
family-forming assistance
mental health program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategymanagement consultingproduct managementdata analysisproblem solvingcoachingleadership developmentcross-functional initiativesperformance optimizationroot cause analysis

Soft Skills

interpersonal skillsrelationship buildinginfluencingadaptabilitycustomer focusteam buildingcommunicationcollaborationaccountabilityanalytical thinking