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DoorDash

Global Live Operations Specialist

DoorDash

Global Live Operations Specialist executing structured workflows for delivery quality in DoorDash's marketplace. Engaging in real-time monitoring and issue resolution while maintaining operational performance.

Posted 5/18/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $28 per hourWebsite

About the role

Key responsibilities & impact
  • Execute daily operational workflows to maintain delivery quality and efficiency (e.g., weather playbooks, event support, supply adjustments)
  • Monitor live dashboards and respond in real time to emerging issues impacting deliveries
  • Investigate individual deliveries or operational anomalies and escalate findings appropriately
  • Research local events or conditions that may impact operations
  • Communicate clearly and professionally with cross-functional partners to share updates or escalate issues
  • Follow established playbooks consistently, while identifying opportunities for clarification or improvement
  • Support testing of new tools and workflows, and provide structured feedback to improve efficiency over time

Requirements

What you’ll need
  • High school diploma or equivalent
  • Ability to work scheduled shifts, including weekends and holidays
  • Strong attention to detail and ability to perform repetitive tasks with high accuracy
  • Clear written and verbal communication skills
  • Bachelor’s degree or equivalent experience (preferred)
  • Experience in operations, logistics, customer support, or other structured, process-driven environments (preferred)
  • Familiarity with spreadsheets (Excel or Google Sheets) (preferred)
  • Basic experience working with data or operational tools (e.g. Mode Analytics, Sigma/Looker/Power BI Dashboards) (preferred)

Benefits

Comp & perks
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off
  • Paid sick leave
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • 11 paid holidays
  • Disability insurance
  • Basic life insurance
  • Family-forming assistance
  • Mental health program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisoperational workflowsdelivery qualityefficiency improvementevent supportsupply adjustmentsmonitoring dashboardsinvestigating anomaliesstructured feedbackrepetitive tasks
Soft Skills
attention to detailclear communicationprofessionalismcross-functional collaborationproblem-solvingadaptabilitytime managementcritical thinkingfeedback provisionclarification identification