Docusign

Account Manager

• Responsible for a portfolio of accounts and renewals in an assigned territory
• Serve as a customer adoption advisor, driving return on customers’ investment in DocuSign and unlocking further digitalization
• Develop and implement customer success and value strategies; identify growth opportunities and negotiate renewals
• Own and implement win/win negotiation strategies for strategic renewals while protecting and improving customer trust
• Maintain and update a rolling forecast; communicate renewal risk and develop resolution strategies
• Conduct regular business reviews to ensure customers are deriving value and aligned with their objectives
• Serve as primary point of contact for escalations and collaborate with Sales and internal resources
• Collaborate with Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies
• Analyze usage, health, data, and behavioral patterns to prioritize actions and improve outcomes
• Follow best practices for internal processes including opportunity management, CRM hygiene, quotes and forecasting
• Owner of the renewal process, ensuring key timelines are met and renewals are mutually beneficial

Strategic Account Manager, Customer Success

• Responsible for a portfolio of accounts and renewals in an assigned territory, serving as a customer adoption advisor and driving ROI and digitalization
• Develop and implement customer success and value strategies, identify growth opportunities, negotiate renewal terms, and provide insights to the business and customers
• Work as part of the Account team and collaborate with Sales (Account Executives) and other internal stakeholders
• Prevent risk and drive growth through early engagement, achieve financial and strategic revenue, bookings and billings targets
• Maintain and update a rolling forecast of territory and communicate renewal risk to internal resources to develop resolution strategies
• Own and implement win/win negotiation strategies for strategic renewals while protecting and enhancing customer trust
• Conduct regular business reviews with customers to ensure adoption and alignment with customer objectives
• Be accountable for full adoption strategy, leveraging key collaborators across the Docusign ecosystem
• Serve as primary point of contact for escalations and collaborate with internal resources such as Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management
• Enhance account growth by identifying incremental growth opportunities and involving internal resources
• Evaluate portfolio and analyze usage, health, data, and behavioral patterns to prioritize time for favorable outcomes
• Follow and adhere to best practices for internal processes including opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting

Senior Customer Success Account Manager

• Engage customers to drive value realization and mitigate churn risk
• Achieve revenue, bookings, and billings goals through effective renewal and expansion strategies
• Maintain accurate forecasting and communicate risk and mitigation plans internally
• Lead successful renewal negotiations that reinforce trust and long-term customer relationships
• Conduct business reviews that align customer objectives with Docusign solution value
• Own and execute adoption strategies by partnering with internal stakeholders across the business
• Serve as the customer’s primary point of contact for escalations and support coordination
• Collaborate across Sales, Customer Success, Pricing, Legal, Revenue Ops, and Product teams to drive customer outcomes
• Identify and support account growth opportunities as part of the broader account team
• Analyze customer usage, data, and health trends to prioritize and focus time effectively
• Ensure strong internal process execution across CRM hygiene, forecasting, and quoting

Senior Account Manager, Customer Success

Manager

• Develop strong relationships with Field Sales, Customers, Professional Services, Customer Success, and Operations to ensure alignment and increase the likelihood of customer success and satisfaction
• Align to the sales team’s account and deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes
• Scope services, propose and recommend approaches to customers, and estimate work effort to develop a Statement of Work
• Understand the various services and training offerings and what outcomes are achieved when each type of services are leveraged by customers
• Communicate technical concepts in business or technical terms
• Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise
• Anticipate problems and recommend innovative solutions; achieve customer satisfaction through the sale of sound consulting projects
• Hit quotas each quarter - this is a quota-carrying Services Sales role

Senior Engagement Manager

Technical Account Manager

• The Technical Account Manager (TAM) acts as a trusted advisor for enterprise customers covered by a TAM entitlement, to help ensure the technical health of their Docusign implementations.
• The TAM serves a key role by resolving complex and critical technical issues, providing technical product guidance, exercising leadership in managing service disruptions, and finding opportunities for technical optimization and mitigation through telemetry analysis.
• This position is an individual contributor role reporting to Manager, Technical Account Management.
• Responsibility Serve as the first point of contact for enterprise customers’ technical inquiries and resolution
• Partner with enterprise account team as technical SME to upsell, cross-sell and renew
• Provide leadership to manage service disruptions for enterprise customers
• Drive customer change management for new product functionality
• Maintain a detailed customer technical account profile to ensure supportability
• Serve as liaison in advocating for customer product needs and provide insight into Docusign product roadmap
• Ensure Customer contacts have the expertise necessary to manage existing and new product functionality
• Provide leadership when there are service disruptions, facilitate customer’s return to full functionality and oversee customer’s improvement plans and Docusign RCAs if applicable
• Ensure consistent delivery of all Enterprise Premier Support program components
• Participate in special projects, as required, under general supervision that enhances the quality or efficiency of the TCSM Team and support services
• Be flexible for “off hours” work, including but not limited to customer Go-Live support, rotational on-call shifts, and all-hands initiatives
• Travel as necessary (10-20%)

Account Executive

• Drive success of the company’s Platform product goals and objectives through achieving individual sales quota
• Cultivate relationships with ecosystem partners such as SAP, Salesforce and various Global and Regional System Integrators to drive pipeline generation
• Qualify sales opportunities based on Docusign’s sales methodology and metrics, to include customer fit and success criteria
• Identify, cultivate and close on net-new Platform business as well as helping identify upsell and cross sell opportunities within assigned accounts across multiple lines of business (e.g., IT, Procurement and Senior Management)
• Leverage internal resources (e.g., Senior Executives, Presales, Professional Services, Legal) in Sales Campaigns
• Work effective with your peers at Docusign’s key partners to deliver joint value propositions
• Forecast sales activity and revenue achievements accurately through proper use of sales tools
• Collaborate effectively and engage various pre- and post-sales resources including sales development representatives, market development representatives, solutions engineers, account managers, partner account managers, as well as legal, security, professional services and customer support
• Travel as necessary, typically 25%

Account Executive, Platform Specialist, GSO

• The Strategic Enterprise Account Executive cultivates and closes new Enterprise-level relationships, specifically with our some of our largest customers and strategic growth opportunities located throughout the U.S., quarterbacking deals from start to finish.
• This role will be a hybrid of net-new relationships and existing growth within targeted accounts.
• The ideal candidate will be curious by nature, a strategic hunter, strong account strategy leadership, possess strong business acumen and relationship-building skills.
• This position is an individual contributor role reporting to the Regional Vice President, Enterprise Sales Management.
• Responsibility: Drive success of the company’s goals and objectives through achieving individual sales quotas.
• Qualify sales opportunities based on Docusign’s sales methodology and metrics, to include customer fit and success criteria.
• Identify, cultivate and close on net-new business as well as manage existing relationships to ensure customer renewals and retention.
• Build account plans and strategies for each target account.
• Collaborate and engage internal resources (Senior Executives, Presales, Professional Services, Legal etc.) in Sales Campaigns.
• Uncover needs and develop relationships with multiple partners within the assigned accounts across the Lines of Business, IT, Procurement and Senior Management.
• Forecast sales activity and revenue achievements accurately through proper use of sales tools.

Strategic Account Director

• Drive success of the company’s goals and objectives through achieving individual sales quotas
• Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals
• Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo
• Develop and negotiate enterprise level proposals and contracts
• Forecast sales activity and revenue achievements accurately through proper use of sales tools
• Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support

Account Executive, Majors Install

Site Reliability Engineer

• Define and lead high-impact SRE programs, including incident management, observability, automation, and capacity planning, to ensure system reliability and performance
• Partner with product, engineering, and executive teams to create and maintain a strategic roadmap for site reliability initiatives, balancing short-term needs with long-term scalability
• Facilitate requirements definition across teams to create engineering-ready epics, user stories and acceptance criteria while identifying dependencies and relative priority with other initiatives by working closely with software engineers, SREs, DevOps teams, and stakeholders to align on priorities, resolve blockers, and drive successful outcomes
• Collaborate with senior executives to align SRE initiatives with company-wide goals, providing strategic insights and recommendations
• Develop and deliver clear, compelling presentations to executive leadership, translating complex technical concepts into business-oriented outcomes and securing buy-in for initiatives
• Oversee post-incident reviews, drive root cause analysis, and implement preventive measures to minimize downtime and improve system resilience
• Champion the development and adoption of automation tools and frameworks to reduce toil and improve operational efficiency
• Communicate program status, risks, and outcomes to senior leadership and stakeholders, translating technical details into business impact
• Remote designation details: Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Principal Product Manager - Site Reliability

Customer Success Manager

• Prevent risk and drive growth through early stakeholder engagement and value alignment
• Achieve revenue, bookings, and billings goals across your strategic customer portfolio
• Maintain accurate, rolling forecasts and communicate risk or escalation needs internally
• Lead and execute win/win renewal negotiations while preserving and strengthening customer trust
• Conduct regular business reviews to align on outcomes and ensure customers derive value from their investment
• Drive full adoption strategy across multiple products, aligning with DocuSign stakeholders to deliver customer success
• Act as the primary escalation point and coordinate cross-functional support to resolve issues
• Partner with Sales, Legal, Product, Revenue Operations, Pricing, and Customer Success teams to execute growth and retention plans
• Serve as a subject matter expert on DocuSign capabilities, advising customers beyond core functionality to unlock value
• Identify incremental growth opportunities and support account planning in collaboration with Account Executives
• Analyze usage, health, and engagement patterns to prioritize account activities and maximize impact
• Ensure CRM accuracy and internal process compliance, including forecasting, opportunity management, and data quality
• Travel up to 20% to build executive relationships and deepen customer partnerships

Lead Customer Success Account Manager

Business Operations

• As a Senior Business Process Manager on the Finance Business Transformation team, you'll be responsible for leading end-to-end process improvement initiatives, testing, and system solutions.
• Your goal is to ensure that these designs are seamless, automated, and scalable.
• You should have in-depth experience with various Finance process areas, such as Q2C, Non-Q2C, and Tax.
• In this role, you will work closely with cross-functional teams, including Finance, DTS, PLG, Legal, and Sales Ops.
• This is a hands-on position where you'll ensure that projects, processes, and systems align with the company's vision, strategy, controls, and policies.
• This is an individual contributor role that reports to the Director, Business Process.
• Responsibility Support AOP projects for all workstreams (Quote-to-cash, Source-to-Pay, Acquire-to-Retire, Record-to-report, Reporting, and Tax)
• Manage and lead small to large size projects by incorporating continuous process improvement, change management, and distinct project phases to drive value and outcomes
• Collaborate with Leadership, PMO, and other key stakeholders to oversee the planning, execution, and delivery of projects
• Consult with business leaders and stakeholders on business requirements, establish clear goals and objectives to ensure they align with Docusign’s strategic vision
• Ensure alignment, accountability, and stakeholder engagement throughout project phases
• Coordinate and facilitate meetings on key design decisions and changes
• Build test cases and organize User Acceptance Testing with various business partners
• Be a leader and coach for the team
• Help build and maintain process documentation, training docs, and process flows
• Be an expert in Docusign products and systems and propagate knowledge to the rest of operational teams by providing guidance and sharing best practices