Student Care Manager
ELVTR
Job Level
Senior
Tech Stack
Cloud
About the role
- Develop strong relationships with Field Sales, Customers, Professional Services, Customer Success, and Operations to ensure alignment and increase the likelihood of customer success and satisfaction
- Align to the sales team’s account and deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes
- Scope services, propose and recommend approaches to customers, and estimate work effort to develop a Statement of Work
- Understand the various services and training offerings and what outcomes are achieved when each type of services are leveraged by customers
- Communicate technical concepts in business or technical terms
- Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise
- Anticipate problems and recommend innovative solutions; achieve customer satisfaction through the sale of sound consulting projects
- Hit quotas each quarter - this is a quota-carrying Services Sales role
Requirements
- 8+ years of experience in an enterprise level software consulting or services sales
- Bachelor’s Degree
- 2+ years of experience as a consultant
- Fluent in English
- Ability to Travel: Typically 10% - 20%
- Proven track record for attaining and exceeding annual quota
- Ability to collaborate with sales to build and execute complex account strategies and sales plays
- Ability to scope and estimate projects and drive contracts and deals to closure
- Understanding of enterprise development lifecycle (Agile, Hybrid, Waterfall) and ability to communicate the differences between each as well as how projects are managed in each approach
- Knowledge of SaaS and Cloud-based enterprise software offerings
- Ability to lead initiatives and support the growth of other Engagement Managers on the team
- Collaborative and open to support the team on deals, processes, and share skills of how to be most productive as an Engagement Manager
- Self-starter that initiates their own personal growth through independent learning of Docusign’s Agreement Cloud and methods to support customers in digitizing their System of Agreement
- Excellent team building, verbal, and written communication skills as well as reporting and presentation expertise
