Business Operations

• As a Senior Business Process Manager on the Finance Business Transformation team, you'll be responsible for leading end-to-end process improvement initiatives, testing, and system solutions.
• Your goal is to ensure that these designs are seamless, automated, and scalable.
• You should have in-depth experience with various Finance process areas, such as Q2C, Non-Q2C, and Tax.
• In this role, you will work closely with cross-functional teams, including Finance, DTS, PLG, Legal, and Sales Ops.
• This is a hands-on position where you'll ensure that projects, processes, and systems align with the company's vision, strategy, controls, and policies.
• This is an individual contributor role that reports to the Director, Business Process.
• Responsibility Support AOP projects for all workstreams (Quote-to-cash, Source-to-Pay, Acquire-to-Retire, Record-to-report, Reporting, and Tax)
• Manage and lead small to large size projects by incorporating continuous process improvement, change management, and distinct project phases to drive value and outcomes
• Collaborate with Leadership, PMO, and other key stakeholders to oversee the planning, execution, and delivery of projects
• Consult with business leaders and stakeholders on business requirements, establish clear goals and objectives to ensure they align with Docusign’s strategic vision
• Ensure alignment, accountability, and stakeholder engagement throughout project phases
• Coordinate and facilitate meetings on key design decisions and changes
• Build test cases and organize User Acceptance Testing with various business partners
• Be a leader and coach for the team
• Help build and maintain process documentation, training docs, and process flows
• Be an expert in Docusign products and systems and propagate knowledge to the rest of operational teams by providing guidance and sharing best practices

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