Docusign

Sr. Business Process Manager

Docusign

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $126,900 - $197,800 per year

Job Level

Senior

Tech Stack

CloudOracleRPAServiceNow

About the role

  • As a Senior Business Process Manager on the Finance Business Transformation team, you'll be responsible for leading end-to-end process improvement initiatives, testing, and system solutions.
  • Your goal is to ensure that these designs are seamless, automated, and scalable.
  • You should have in-depth experience with various Finance process areas, such as Q2C, Non-Q2C, and Tax.
  • In this role, you will work closely with cross-functional teams, including Finance, DTS, PLG, Legal, and Sales Ops.
  • This is a hands-on position where you'll ensure that projects, processes, and systems align with the company's vision, strategy, controls, and policies.
  • This is an individual contributor role that reports to the Director, Business Process.
  • Responsibility Support AOP projects for all workstreams (Quote-to-cash, Source-to-Pay, Acquire-to-Retire, Record-to-report, Reporting, and Tax)
  • Manage and lead small to large size projects by incorporating continuous process improvement, change management, and distinct project phases to drive value and outcomes
  • Collaborate with Leadership, PMO, and other key stakeholders to oversee the planning, execution, and delivery of projects
  • Consult with business leaders and stakeholders on business requirements, establish clear goals and objectives to ensure they align with Docusign’s strategic vision
  • Ensure alignment, accountability, and stakeholder engagement throughout project phases
  • Coordinate and facilitate meetings on key design decisions and changes
  • Build test cases and organize User Acceptance Testing with various business partners
  • Be a leader and coach for the team
  • Help build and maintain process documentation, training docs, and process flows
  • Be an expert in Docusign products and systems and propagate knowledge to the rest of operational teams by providing guidance and sharing best practices

Requirements

  • Basic Bachelor's degree
  • Experience in Quote-to-cash processes, specifically with SAAS revenues
  • 8+ years of Accounting experience using Local GAAP rules
  • 5+ years of process and/or project management, consulting, or related business experience
  • 3+ years of people management experience
  • Experience in a SAAS company that has scaled with accelerated growth or large software development organizations
  • Preferred Experience supporting Docusign Finance Business Transformation engaged in Projects
  • Excellent communication skills, both written and oral
  • Knowledge of process management/improvement, Lean
  • Experience with Thinking, Six Sigma methodologies and history of improving processes
  • Proficient with Google suites product, Oracle Cloud Fusion, JIRA, ServiceNow, Automation tools (RPA or Bots), and Excel
  • Skilled at dealing with ambiguity in a rapidly growing and changing environment
  • Effective negotiation skills
  • Ability to work autonomously with minimal support
  • Ability to develop strong cross-team relationships and partnerships
  • Confident in working with management team members
  • Technical enough to be comfortable asking questions to dig into development issues, quickly gather and synthesize information, devise a plan, get buy-in and move towards resolution
  • Ability to see the big picture and work with a team to prioritize pipeline requests, ensuring delivery alignment without compromising goals
  • Experience focusing on customer satisfaction to win our customer’s continued business and loyalty