Lead Clinical Specialist, CRM
Abbott
Lead Customer Success Account Manager
Docusign
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $122,500 - $187,400 per year
Job Level
Senior
About the role
- Prevent risk and drive growth through early stakeholder engagement and value alignment
- Achieve revenue, bookings, and billings goals across your strategic customer portfolio
- Maintain accurate, rolling forecasts and communicate risk or escalation needs internally
- Lead and execute win/win renewal negotiations while preserving and strengthening customer trust
- Conduct regular business reviews to align on outcomes and ensure customers derive value from their investment
- Drive full adoption strategy across multiple products, aligning with DocuSign stakeholders to deliver customer success
- Act as the primary escalation point and coordinate cross-functional support to resolve issues
- Partner with Sales, Legal, Product, Revenue Operations, Pricing, and Customer Success teams to execute growth and retention plans
- Serve as a subject matter expert on DocuSign capabilities, advising customers beyond core functionality to unlock value
- Identify incremental growth opportunities and support account planning in collaboration with Account Executives
- Analyze usage, health, and engagement patterns to prioritize account activities and maximize impact
- Ensure CRM accuracy and internal process compliance, including forecasting, opportunity management, and data quality
- Travel up to 20% to build executive relationships and deepen customer partnerships
Requirements
- Basic BA/BS degree or equivalent work experience
- 12+ years in Sales, Account Management, Customer Success, or Renewal Management in SaaS
- Experience closing complex, high-value, multi-year contracts
- Record of meeting or exceeding quota and performance metrics
- Proven success leading adoption strategies across enterprise-scale customers
- Experience navigating large organizations and managing executive-level relationships
- Strategic mindset with the ability to lead value-based, executive-level conversations
- Skilled at navigating and influencing stakeholders across all levels
- High adaptability to shifting priorities in fast-paced environments
- Strong organizational skills with a high sense of urgency
- Background in project management, business process redesign, or change management
- Salesforce experience
- Excellent communication skills
- Ability to perform ROI/value analysis for customer outcomes
- Subject matter expertise in a specific industry, including understanding of regulatory or compliance factors
