Account Manager

• Responsible for a portfolio of accounts and renewals in an assigned territory, serving as a customer adoption advisor and driving ROI and digitalization
• Develop and implement customer success and value strategies, identify growth opportunities, negotiate renewal terms, and provide insights to the business and customers
• Work as part of the Account team and collaborate with Sales (Account Executives) and other internal stakeholders
• Prevent risk and drive growth through early engagement, achieve financial and strategic revenue, bookings and billings targets
• Maintain and update a rolling forecast of territory and communicate renewal risk to internal resources to develop resolution strategies
• Own and implement win/win negotiation strategies for strategic renewals while protecting and enhancing customer trust
• Conduct regular business reviews with customers to ensure adoption and alignment with customer objectives
• Be accountable for full adoption strategy, leveraging key collaborators across the Docusign ecosystem
• Serve as primary point of contact for escalations and collaborate with internal resources such as Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management
• Enhance account growth by identifying incremental growth opportunities and involving internal resources
• Evaluate portfolio and analyze usage, health, data, and behavioral patterns to prioritize time for favorable outcomes
• Follow and adhere to best practices for internal processes including opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting

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