Account Manager – Cloud Solutions, GCP, Pleno/Sênior
Insight Value
AWSAzureCloudGoogle Cloud Platform
Strategic Account Manager, Customer Success
Docusign
full-time
Posted on:
Location: 🇧🇷 Brazil
Visit company websiteJob Level
SeniorLead
Tech Stack
React
About the role
- Responsible for a portfolio of accounts and renewals in an assigned territory
- Serve as a customer adoption advisor, driving return on customers’ investment in DocuSign and unlocking further digitalization
- Develop and implement customer success and value strategies; identify growth opportunities and negotiate renewals
- Own and implement win/win negotiation strategies for strategic renewals while protecting and improving customer trust
- Maintain and update a rolling forecast; communicate renewal risk and develop resolution strategies
- Conduct regular business reviews to ensure customers are deriving value and aligned with their objectives
- Serve as primary point of contact for escalations and collaborate with Sales and internal resources
- Collaborate with Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies
- Analyze usage, health, data, and behavioral patterns to prioritize actions and improve outcomes
- Follow best practices for internal processes including opportunity management, CRM hygiene, quotes and forecasting
- Owner of the renewal process, ensuring key timelines are met and renewals are mutually beneficial
Requirements
- 8+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success within SaaS offerings
- Experience with quota-carrying roles and proven history of meeting key performance indicators
- Experience with deal negotiation cycles with a successful track record
- BA/BS degree or equivalent work experience
- Strong contract negotiation skills (preferred)
- Experience supporting adoption across organizations and acting as a change agent (preferred)
- Ability to enable persuasive value conversations with executive-level customers (preferred)
- Ability to react and adapt to rapid shifts in priorities; strong urgency, organization and prioritization skills
- Salesforce experience (preferred)
- Excellent written and verbal communication skills
- Ability to convey value through interactions with customers
