Senior Account Manager, Customer Success

Docusign

full-time

Posted on: 8/29/2025

Origin: • 🇺🇸 United States • Washington

✨ AI Apply

💰 $38 - $63 per hour

Senior

About the role

Engage customers to drive value realization and mitigate churn risk
Achieve revenue, bookings, and billings goals through effective renewal and expansion strategies
Maintain accurate forecasting and communicate risk and mitigation plans internally
Lead successful renewal negotiations that reinforce trust and long-term customer relationships
Conduct business reviews that align customer objectives with Docusign solution value
Own and execute adoption strategies by partnering with internal stakeholders across the business
Serve as the customer’s primary point of contact for escalations and support coordination
Collaborate across Sales, Customer Success, Pricing, Legal, Revenue Ops, and Product teams to drive customer outcomes
Identify and support account growth opportunities as part of the broader account team
Analyze customer usage, data, and health trends to prioritize and focus time effectively
Ensure strong internal process execution across CRM hygiene, forecasting, and quoting

Basic BA/BS degree or equivalent work experience
5+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS
Negotiation skills with a track record of completing deals on time
Experience in quota-carrying roles with consistent performance
Preferred Ability to manage deal cycles and operate as a consultative, trusted advisor
Experience leading adoption strategy and acting as a customer change agent
Strategic thinking and the ability to drive executive-level value conversations
Strong adaptability to changing priorities
High sense of urgency and ability to stay organized and focused
Background in Salesforce CRM
Strong written and verbal communication skills
Ability to clearly convey value and ROI in customer interactions