Fleetio

Account Manager

Fleetio

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Junior

About the role

  • Manage a high-volume book of accounts across Fleetio’s lower mid-market segment.
  • Proactively contact every renewing customer to ensure a timely and positive renewal experience.
  • Conduct efficient discovery conversations to identify expansion potential within renewing accounts.
  • When growth opportunities are uncovered, qualify and pass leads to Mid-Market Account Managers with detailed notes and context to enable successful expansion.
  • For customers with limited expansion potential, execute renewals quickly, efficiently, and with minimal friction.
  • Achieve and exceed renewal rate targets (NRR) while ensuring smooth customer transitions at renewal.
  • Collaborate with Mid-Market Account Managers, Customer Success, and Support teams to maximize customer satisfaction and value.
  • Operate with speed and precision in managing renewals, leveraging tools and processes to handle high-volume workflows effectively.
  • Act as the first line of strategic engagement for many customers, setting the stage for deeper partnership growth.

Requirements

  • 1-3 years of experience in account management, renewals, expansion sales, or sales development at a SaaS company.
  • Proven ability to manage a large volume of accounts simultaneously with strong organizational and time management skills.
  • Experience conducting quick discovery conversations to identify customer needs and potential growth opportunities.
  • Track record of meeting or exceeding renewal or sales targets in a high-volume environment.
  • Comfortable managing and executing renewals, including negotiation of relatively simple contract terms.
  • Highly disciplined and efficient with your time—able to move fast while maintaining accuracy and professionalism.
  • Strong communication skills with the ability to engage decision makers at multiple levels within customer organizations.
  • Results-driven, resourceful, and motivated to contribute to team growth goals.
  • Excited by technology and its ability to help customers improve their operations.
  • Thrive in a fast-paced, rapidly evolving organization.
  • Previous experience with fleets or in the fleet industry is a plus, but not required.
Benefits
  • Multiple health/dental coverage options (100% coverage for employee, 50% for family)
  • Vision insurance
  • Incentive stock options
  • 401(k) match of 4%
  • PTO - 4 weeks (increases at year two!)
  • 12 company holidays + 2 floating holidays
  • Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
  • FSA & HSA options
  • Short and long term disability (short term 100% paid)
  • Community service funds
  • Professional development funds
  • Wellbeing fund - $150 quarterly
  • Business expense stipend - $125 quarterly
  • Mac laptop + new hire equipment stipend
  • Fully stocked kitchen with tons of drinks & snacks (BHM only)
  • Remote working friendly since 2012 #LI-REMOTE

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementrenewalsexpansion salessales developmentdiscovery conversationsnegotiationcontract managementcustomer satisfactiontarget achievementSaaS
Soft skills
organizational skillstime managementcommunication skillsresults-drivenresourcefulmotivatedprofessionalismstrategic engagementcollaborationadaptability