Digital Federal Credit Union

IT Support

• Responsible for carrying out the day-to-day administration of all benefit programs
• Administer the day to day activities of employee benefit programs such as Health, Dental, Vision, FSA, Life & Disability, COBRA, Workers' Compensation and other voluntary benefits
• Respond promptly to employee benefit inquiries
• Act as liaison between benefit vendors and employees
• Educate and consult with employees regarding Leave of Absence needs
• Ensure timely completion and reporting of all work related injuries or illness to Workers’ Compensation carrier
• Conduct benefit orientation for new employees
• Process Qualifying Life Events
• Perform necessary audits required for data integrity

Benefit Specialist

Collections

• Contact all members with delinquent accounts that are more than 60 days past due.
• Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to Management.
• Assist members in restoring their good standing status with the Credit Union.
• Exercise appropriate phone etiquette, answer incoming member or member-related contacts.
• Work Collection queues and make outbound member calls.
• Review and document status of accounts and initiate telephone contact on delinquent loans.
• Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected.
• Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email.
• Utilize Collections system to document accurately.
• Determine reason for delinquency and refer members to BALANCE when necessary.

Collections Team Member II

Procurement

• Analyze procurement spending across categories to identify cost-saving opportunities, supplier consolidation, and strategic sourcing initiatives.
• Develop and maintain dashboards and reports for leadership.
• Streamline procurement workflows including requisitioning, approvals, and supplier onboarding.
• Administer procurement systems including user support, configuration, and troubleshooting.
• Ensure procurement activities adhere to Credit Union regulations, internal policies, and audit requirements.
• Prepare monthly and quarterly procurement reports for senior leadership.

Procurement Operations Analyst

• Support Professional Services Category by developing and implementing category strategies
• Manage supplier relationships and optimize costs for procurements
• Conduct supplier performance reviews and negotiations
• Lead the procurement process from end-to-end including RFP/RFQ and contract negotiation
• Monitor and report on cost-saving initiatives and financial performance against targets
• Collaborate cross-functionally with IT, finance, legal, and other departments
• Stay abreast of market developments and provide insights for strategic decision-making

Procurement Professional Services Category Lead

Communications

• This role is responsible for conceptualizing, planning, and managing the successful implementation of all member-facing corporate communications programs to drive member engagement, benefit awareness, and financial education.
• Serve as the owner of member corporate communications campaigns and initiatives across all channels.
• Collaborate with business lines to develop member corporate communications initiatives that drive engagement.
• Create education/engagement initiative briefs, defining specific outcomes and activities to better educate members.
• Manage all member initiative elements, including strategy, channel tactics, execution, results, analysis and budget.
• Manage important member notification requests (member-facing issues encountered) as they come in from other business areas.
• Coordinate, plan and execute initiatives to satisfy these requests.
• Content creation (writing) for member corporate communications initiatives as needed.
• Coordinate the work between the compliance, creative, marketing operations and web teams to develop and execute projects, acting as a liaison to the requesting business area(s).
• Establish benchmarks for measuring the impact of all campaigns and activities.
• Analyze the performance of education/engagement initiatives, reporting on wins, opportunities and optimizations.
• Manage all member-facing corporate communications projects from beginning to end ensuring they are completed successfully, on time and within budget.
• Periodically present and report to marketing executives on campaigns and initiatives.
• Be highly communicative and responsive to all stakeholders while handling a large volume of projects.

Member Communications Specialist

• Contact all members with delinquent accounts and overdrawn shares
• Answer incoming member or member-related contacts (phone calls, emails, faxes, etc.)
• Review and document status of accounts and initiate telephone contact on delinquent loans
• Research accounts on the delinquent loan reports
• Prepare correspondence on delinquent accounts requiring special handling
• Utilize Collections system to document accurately
• Determine reason for delinquency and refer members to BALANCE when necessary
• Perform skip tracing within established compliance and best practice procedures
• Establish and monitor payment plans whenever possible
• Initiate all required documents pertaining to payment plans, repossessions and/or possible foreclosures
• Review and make recommendations for rewriting of delinquent loans and/or settlements
• Achieve assigned goals monthly

Collections Team Member I

Business Analyst

• Creates artifacts helpful for the pod/project/initiative
• Ensures the team effectively categorizes work into manageable tasks
• Leads planning and conducts requirements & design sessions