Digital Federal Credit Union

Payroll

• Supports the accurate preparation, processing, and documentation of payroll activities.
• Assists with routine payroll calculations, record maintenance, and employee inquiries.
• Processes routine payroll transactions, including entering time and verifying data for accuracy.
• Maintains payroll-related records such as wage changes and new hire updates.
• Supports reconciliation of payroll data by reviewing payments and deductions.
• Ensures payroll activities comply with regulations and internal policies.
• Responds to employee questions related to pay and deductions.
• Generates basic payroll reports as needed for audits.

Payroll Coordinator II

Collections

• Contact all members with delinquent accounts that are more than 60 days past due
• Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to Management
• Assist members in restoring their good standing status with the Credit Union
• Maintain the financial soundness of the Credit Union
• Contribute to the department's ongoing effort to manage asset quality by achieving the lowest possible delinquency and charge-off ratios
• Answer incoming member or member-related contacts (phone calls, emails, faxes, etc.)
• Work Collection queues and make outbound member calls
• Review and document status of accounts and initiate telephone contact on delinquent loans
• Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected
• Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Utilize Collections system to document accurately
• Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member
• Establish and monitor payment plans whenever possible
• Initiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlements
• Pull Credit Bureau reports when necessary
• Achieve assigned goals monthly
• Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions
• Follow detailed and standardized procedures in performing routine collection operations
• Perform a variety of support duties related to the collection function
• Make recommendations on ways to improve work processes within Collections
• Assist the Front End area with incoming calls in time of high call volume
• Perform other job-related duties as assigned by Managers(s).

Collections Team Member II, Full-Time

Engineer

• Responsible for the planning, ordering, tracking, and deploying of end-user hardware
• Providing 3rd tier support for all ticket escalations and incidents
• Managing the end-user workstation and peripheral purchase process
• Defining the end-user/asset management hardware lifecycle
• Conducting regular audits to ensure accuracy of asset data and reporting
• Collaborating with the larger team of Engineer’s to improve existing deployment and management tools

Endpoint Engineer I

• Responsible for the development and delivery of project assignments
• Act as a subject matter expert for all relevant Microsoft 365 technologies
• Act as a subject matter expert for Microsoft Exchange Online and Exchange On-Prem configuration
• Demonstrate the ability to take on a project or initiative and drive to completion
• Has experience in Microsoft 365 tenant to tenant migrations
• Document and implement industry standard best practices
• Implements and documents Microsoft 365 product projects and support
• Develops engineering processes to test and implement new software features and products
• Provide overall subject matter expertise regarding architectural design, migration, management, identity access, and implementation support for Microsoft 365
• Assist in capacity planning, performance monitoring, and maintenance to ensure overall system health

Principal Collaboration Engineer

• Support the accurate preparation, processing, and documentation of payroll activities
• Assist with routine payroll calculations, record maintenance, and employee inquiries
• Process routine payroll transactions, including entering time and verifying data for accuracy
• Calculate gross and net pay, including overtime and deductions
• Maintain payroll-related records such as wage changes and leave-related adjustments
• Support the reconciliation of payroll data by reviewing payments and entries for discrepancies
• Respond to standard employee and supervisor questions related to pay and timekeeping
• Generate basic payroll reports or summaries as needed for audits and reviews
• Monitor entries related to vacation and sick leave balances for accuracy
• Escalate unusual issues or potential errors to senior payroll staff for resolution

Operations

• Develop a strong understanding of DCU’s internal controls and procedures as well as applicable rules and regulations
• Conduct detailed evaluations to identify gaps, inconsistencies, or opportunities for improvement within existing workflows
• Collaborate closely with cross-functional teams to address identified issues, follow up on remediation efforts, ensure remediation aligns with expected outcomes

Support Services Operations Team Member

Risk

• Retrieve documents and due diligence materials from vendors.
• Upload and organize vendor documentation within our Vendor Management/IRM platform.
• Assist with vendor data analysis, data transfer tasks, and maintenance of accurate vendor records.
• Support reporting efforts by preparing and validating data for dashboards, reviews, and management updates.
• Help track vendor lifecycle activities.
• Collaborate with internal business partners to gather information needed for vendor assessments.
• Participate in special projects and other TPRM initiatives as assigned by the Manager.

Risk Management Intern

Events

• Assist Fraud Investigators with daily tasks that support ongoing fraud prevention efforts.
• Shadow team members to observe investigative techniques, case workflows, and fraud‑detection strategies.
• Learn how to review alerts, documentation, and account activity to identify potential red flags.
• Help organize, track, and document case-related information under the guidance of senior team members.
• Participate in fraud‑focused training sessions to deepen understanding of fraud schemes, policies, and prevention tactics.
• Support process improvement initiatives through research, data organization, or basic analysis as assigned.
• Collaborate with other departments when assisting with cross-functional fraud-related tasks.
• Perform other tasks or projects as assigned by team leadership.

Fraud Prevention Intern

Client Services Representative

• Functions as a part of a larger team dedicated to helping members pursue their long-term financial goals
• Assist with the daily administrative operations for an assigned group of Financial Consultants
• Responsible for all aspects of client servicing and records administration
• Support Financial Consultants by processing account applications and paperwork
• Review and resolve client service and account setup issues
• Schedule appointments and prepare materials for client meetings
• Communicate daily with clients providing trade settlement information
• Perform clerical tasks, including documentation required for records
• Assist in facilitating annual client RMD distributions

Payroll Coordinator II

Collections Team Member II, Full-Time

Endpoint Engineer I

Principal Collaboration Engineer

Payroll Coordinator II

Support Services Operations Team Member

Risk Management Intern

Fraud Prevention Intern

Client Services Associate II