Digital Federal Credit Union

General

• Process work pertaining to Membership Maintenance job responsibilities
• Assist members and front-line staff with questions
• Contribute to achieving key performance goals
• Cross-train on Deposit Services processes
• Provide phone coverage to assist various departments

Membership Maintenance Team Member I

• Provide members with a high level of support services
• Maintain a working knowledge of and adhere to DCU policies and procedures
• Assist the Deposit Services department in achieving service goals
• Actively contribute to DCU’s Success Sharing initiatives

Share Draft Team Member I

Security Engineer

• Provide independent assessments of information security risks, controls, and processes across technology environments, applications, infrastructure, and third-party relationships
• Evaluate the design and effectiveness of security controls against established frameworks, regulatory requirements, and industry best practices
• Identify, analyze, and communicate cybersecurity risks, vulnerabilities, control weaknesses, and emerging threats to risk and business stakeholders
• Support governance and oversight of security domains including identity and access management, vulnerability management, cloud security, application security, data protection, and cybersecurity operations
• Conduct risk assessments for new technologies, projects, systems, and business initiatives to evaluate potential security and operational risks
• Provide effective challenge to first-line security practices, risk decisions, control implementations, and remediation strategies
• Monitor and assess information security metrics, key risk indicators (KRIs), control effectiveness measures, and trends to identify emerging risks and opportunities for improvement
• Support development and maintenance of information security risk management policies, standards, methodologies, and governance processes
• Participate in regulatory examinations, internal audits, risk reviews, and compliance assessments by preparing analysis, documentation, and responses to requests
• Partner with Technology, Information Security, Compliance, Enterprise Risk, Internal Audit, and business stakeholders to strengthen risk management practices and improve control maturity
• Prepare reporting and presentations that communicate technical risks, control gaps, and security trends to a variety of audiences
• Support oversight of third-party technology providers and critical vendor security risk management activities
• Stay current on cybersecurity threats, regulatory developments, emerging technologies, and industry practices to evaluate potential impacts to the organization.

Senior Information Security Engineer

Loan Officer

• Analyzing, underwriting, and decisions all consumer loan applications consistent with credit union, department, and regulatory standards.
• Maintain a complete knowledge of all DCU products and services with a focus on Direct and Indirect consumer loan programs, policies, and guidelines.
• Maintain knowledge of compliance laws applicable to consumer loan originations, including but not limited to: Equal Credit Opportunity Act (ECOA), Regulation Z (Truth in Lending), Fair Lending, and other state and federal laws which may be applicable.
• Analyze the creditworthiness of the members with the aid of the Consumer Loan Origination (LOS) systems and by applying sound lending practices and procedures in accordance with the Credit Union's Loan Underwriting Guidelines.
• Approve, deny and counteroffer loan applications based on policies and guidelines, and document decisions.
• Provide thorough and accurate application recommendations to the Team Leader or Management when an application falls outside guidelines and/or authorized loan limits.
• Inform members, dealer partners, and branch staff of consumer loan decisions with tact and professionalism and within established time frames.
• Assist with the development and maintenance of department policy and procedure documents.
• Achieve monthly sales goal referrals as assigned by Team Leaders and Management, including cross selling additional products and services.
• Perform other job-related duties as assigned by Managers(s).

Consumer Loan Officer

• Process work pertaining to the Loan Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes
• Assist the Loan Services Department with achieving key performance goals and service level standards
• Cross train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU
• Maintain a working knowledge of DCU policies and procedures related to the position as well as all applicable regulations

Loan Research Team Member I

Business Analyst

• Lead enterprise ‑ level or high ‑ complexity risk assessments
• Evaluate risk interdependencies and systemic impacts
• Develop advanced risk insights, models, or frameworks
• Influence decision ‑ making through data and analysis
• Guide improvement of risk processes and methodologies
• Support governance activities and enterprise reporting
• Coach less experienced team members

Principal Enterprise Risk Management Analyst

• Process work pertaining to Loan Services Department job responsibilities
• Assist members and front-line staff with questions pertaining to those processes
• Provide phone coverage for Loan Services Department
• Prepare Collateral Protection Reports
• Complete training courses within established guidelines

Collateral Management Team Member I

Loan Specialist

• Provide Service Excellence to members during all aspects of the loan origination process for Consumer Loans and Mortgages
• Answer inbound phone calls in a high-volume contact center
• Efficiently assist members with inquiries about DCU loan products, the application process and other calls related to loan questions
• Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards
• Review credit reports and determine loan eligibility through automated underwriting and/or Loan Officer review
• Review required applicant documentation including income verification, purchase agreements etc.
• Adhere to borrower/lender compliance requirements and DCU’s internal policies and procedures
• Complete required trainings on compliance, DCU products/services and lending guidelines
• Support DCU’s Success Sharing Goals by referring and cross selling other DCU products and services
• Achieve job expectations for schedule adherence, call efficiency, sales goals and other metrics
• Soon become registered through the Nationwide Multistate Licensing System to obtain Mortgage Loan Originator licensing
• Answer general questions for and originate Mortgage and Home Equity applications
• Participate in performance development by being receptive to constructive coaching feedback from Assistant Managers, Performance Leads and Senior Specialists
• Foster teamwork and strive to strengthen relationships between the Information Center Staff and staff in DCU’s support departments
• Accurately process transactions, file maintenance and all other member requests
• Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit Unions
• Perform other job-related duties as assigned or requested.

Information Center Loan Specialist I

• Ensuring ACH and Bill Pay transactions are processed in a timely manner
• Provide support and timely resolution to staff and members through Service Excellence
• Accurately process and support a variety of ACH Transactions
• Process a variety of Bill Pay-related functions
• Work directly with members, vendors, and third-parties for payment resolution
• Complete system testing and validation for the host/core system

ACH Bill Pay Team Member I

Manager

• Leads and optimizes the operational infrastructure of First Tech’s branch network
• Oversees operational performance across branch locations, cash handling and equipment
• Manages all aspects of branch cash operations, including forecasting and controls
• Analyzes operational data, audit results, incident trends and performance metrics
• Develops and maintains operational documentation and reference materials

Senior Manager of Service Delivery

• Support execution and enhancement of the enterprise business continuity and disaster recovery programs, including policies, standards, and governance practices
• Conduct and support business impact assessments (BIAs) and risk assessments, including threat, hazard, and resilience evaluations for business units and third parties
• Partner with business units to develop and maintain business continuity plans (BCPs) and disaster recovery strategies
• Facilitate and support testing and exercises, including scenario-based simulations and recovery validation activities
• Monitor and support response to business disruption events, including tracking, reporting, and participation in crisis management activities
• Support development of resilience reporting, metrics, and dashboards, providing insights on program effectiveness and emerging risks
• Identify and assess control gaps, risks, and improvement opportunities, and support remediation tracking and validation
• Provide guidance to stakeholders on business continuity best practices and regulatory expectations
• Support coordination of regulatory exams, audits, and reviews, including documentation and response activities
• Contribute to maintenance of program documentation, procedures, and standards
• Analyze data and trends to identify emerging risks and resilience vulnerabilities
• Support continuous improvement of BC/DR processes, tools, and methodologies

Senior Business Continuity Specialist

• Lead and facilitate structured strategy/business planning workshops across all organizational levels
• Synthesize, analyze, and interpret data and insights from business units to support strategic planning
• Conduct research on market dynamics, industry trends, benchmarks, and competitive landscape
• Recommend approach to elicit decisions to form and revise strategies
• Collaborate with leaders, form OKR’s and appropriate monitoring process to ensure progress to strategic plans

Senior Strategist

• Performing operational support of the Wires Team by verifying, issuing and receiving wire transfer requests
• Assisting with Wire Research
• Providing support and timely resolution to staff and members through Service Excellence
• Completing system testing and validation for the host/core system
• Identifying and assisting in implementing ideas to improve efficiencies

Wires Team Member I

Technical Project Manager

• Lead teams within a matrix environment to successfully complete projects
• Serve as the primary liaison between project teams, business owners, and sponsors
• Manage the oversight of the entire project’s life cycle
• Utilize project management and agile methodology skills to manage scope and plan work
• Collaborate with project managers to improve project processes
• Manage enablement projects including data center migrations and IT infrastructure upgrades
• Prepare detailed project deliverables including scope statements and resource plans

Recruitment

• Source and screen top talent for vacant positions
• Partner with hiring managers to determine staffing needs
• Create accurate and engaging job postings
• Screen, interview, and assess candidates
• Maintain communication with candidates and hiring managers
• Manage the applicant tracking system
• Lead onboarding activities for internal and external hires
• Analyze recruitment data and recommend improvements
• Collaborate with HR Business Partners for broader workforce initiatives
• Perform administrative and operational tasks as needed