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Loan Research Team Member I
Digital Federal Credit UnionProcess Loan Services tasks and assist members at DCU, the largest credit union in New England. Cross train on various Loan Services processes and support departmental goals.
About the role
Key responsibilities & impact- Process work pertaining to the Loan Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes
- Assist the Loan Services Department with achieving key performance goals and service level standards
- Cross train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU
- Maintain a working knowledge of DCU policies and procedures related to the position as well as all applicable regulations
Requirements
What you’ll need- Six months to one year related experience, financial institutions preferred
- Prior customer service experience
- Basic PC skills
Benefits
Comp & perks- Excellent work-life balance
- An equal-opportunity employer
- Value diversity, inclusion, and equity
ATS Keywords
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Soft Skills
Interpersonal SkillsCommunication Skills