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Membership Maintenance Team Member I
Digital Federal Credit UnionMembership Maintenance Team Member role focusing on member assistance and performance goals at DCU in Marlborough. Engaging in Deposit Services processes and phone support for internal teams.
Posted 7/15/2026full-timeMarlborough • Massachusetts • 🇺🇸 United StatesJunior💰 $21 - $23 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to assist members effectively while contributing to performance goals. Familiarity with financial institution processes and basic PC skills are essential for success in this role.
Highest-signal resume keywords
Customer Service ExperienceMembership MaintenanceDeposit Services ProcessesPerformance Goals AchievementBasic PC Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Membership MaintenanceDeposit Services ProcessesBasic PC Skills
Soft Skills
Customer ServiceCommunication
Industry Keywords
Financial InstitutionsPerformance Goals
About the role
Key responsibilities & impact- Process work pertaining to Membership Maintenance job responsibilities
- Assist members and front-line staff with questions
- Contribute to achieving key performance goals
- Cross-train on Deposit Services processes
- Provide phone coverage to assist various departments
Requirements
What you’ll need- Six months to one-year related experience, financial institutions preferred
- Prior customer service experience
- Basic PC skills
Benefits
Comp & perks- Health insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Flexible work arrangements
- Professional development opportunities