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Digital Federal Credit Union

Collateral Management Team Member I

Digital Federal Credit Union

Loan Services Member processing tasks for DCU, servicing over one million members. Assisting staff and providing loan services support in a hybrid setting.

Posted 7/4/2026full-timeMarlborough • Massachusetts • 🇺🇸 United StatesJunior💰 $21 - $21 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Loan Services processes and customer service, with a focus on assisting members and front-line staff. Proficient in preparing reports and completing training within established guidelines.

Highest-signal resume keywords
Loan Services ExperienceCustomer Service SkillsCollateral Protection ReportingBasic PC SkillsFinancial Institution Experience

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Loan ProcessingReport PreparationFinancial Analysis
Soft Skills
Communication SkillsProblem-Solving
Industry Keywords
Financial InstitutionsCustomer AssistanceTraining Compliance

About the role

Key responsibilities & impact
  • Process work pertaining to Loan Services Department job responsibilities
  • Assist members and front-line staff with questions pertaining to those processes
  • Provide phone coverage for Loan Services Department
  • Prepare Collateral Protection Reports
  • Complete training courses within established guidelines

Requirements

What you’ll need
  • Six months to one year of related experience in financial institutions preferred
  • Prior customer service experience
  • Basic PC skills

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Professional development opportunities
  • Paid time off