Information Center Loan Specialist I

Digital Federal Credit Union

Loan Specialist providing service excellence in loan origination process for DCU. Assisting members with inquiries and loan applications in a remote contact center environment.

Posted 7/3/2026full-timeRemote • Massachusetts, New Hampshire • 🇺🇸 United StatesJunior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan origination processes for Consumer Loans and Mortgages, with a strong focus on compliance and customer service excellence. Proficient in processing loan applications and effectively communicating with members in a high-volume contact center environment.

Highest-signal resume keywords

Loan OriginationConsumer LoansMortgage ApplicationsCompliance AdherenceCustomer Service Excellence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ProcessingCredit Report ReviewAutomated UnderwritingApplication Documentation ReviewMultitaskingTroubleshootingTime ManagementOrganizational Skills

Soft Skills

Excellent CommunicationPhone EtiquetteTeamworkReceptiveness to Feedback

Tools & Technologies

Loan Origination SoftwareContact Center Systems

Certifications & Qualifications

Mortgage Loan Originator Licensing

Industry Keywords

Consumer LoansMortgagesCompliance RequirementsSales GoalsPerformance Development

About the role

Key responsibilities & impact

Provide Service Excellence to members during all aspects of the loan origination process for Consumer Loans and Mortgages
Answer inbound phone calls in a high-volume contact center
Efficiently assist members with inquiries about DCU loan products, the application process and other calls related to loan questions
Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards
Review credit reports and determine loan eligibility through automated underwriting and/or Loan Officer review
Review required applicant documentation including income verification, purchase agreements etc.
Adhere to borrower/lender compliance requirements and DCU’s internal policies and procedures
Complete required trainings on compliance, DCU products/services and lending guidelines
Support DCU’s Success Sharing Goals by referring and cross selling other DCU products and services
Achieve job expectations for schedule adherence, call efficiency, sales goals and other metrics
Soon become registered through the Nationwide Multistate Licensing System to obtain Mortgage Loan Originator licensing
Answer general questions for and originate Mortgage and Home Equity applications
Participate in performance development by being receptive to constructive coaching feedback from Assistant Managers, Performance Leads and Senior Specialists
Foster teamwork and strive to strengthen relationships between the Information Center Staff and staff in DCU’s support departments
Accurately process transactions, file maintenance and all other member requests
Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit Unions
Perform other job-related duties as assigned or requested.

Requirements

What you’ll need

High School diploma or equivalent
6 months prior contact center or 6 months lending experience required
Excellent communication and phone etiquette
Proficient computer skills and ability to learn new software
Strong troubleshooting, multitasking, organizational, and time management abilities

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible work arrangements
Paid time off