Diabetes Youth Families

Product Designer

• Lead the evolution of Insulet's Global Design System.
• Define and evolve structured context that enables AI to generate assets.
• Operate a Core + Extensions federated design system model.
• Define and own metrics to continuously improve the platform.

Principal UX Design Systems Lead

Director

• Own the design of globally-lead payer and pricing research.
• Act as senior subject-matter expert and internal consultancy resource to other members of the access community and internal stakeholders (segments, commercial, finance) for all pricing research conducted across Insulet, affordability-driven pricing and access programs as well as any topics requiring direct pricing-related input into enterprise/segment-level cross-functional projects or business processes.
• Collaboratively co-drive the development/update of global pricing and access principles applicable to Insulet assets and solutions across all markets.
• Own the development of value-based and sustainable global pricing and contracting strategies for all Insulet assets, in partnership with the global HEMA segment leaders, regional and key market access leaders and other stakeholders.
• Explore innovative funding, contracting and pricing arrangements to capture the full value of Insulet assets at launch and over the life cycle.
• Drive and oversee the implementation of updates to the Insulet global pricing governance and related processes/resources.
• Drive the development of decision-support tools and processes (e.g. global pricing database, pricing business case review templates) by harnessing best practices and building on existing processes and tools where possible and warranted.
• Coordinate and drive the design, development and conduct of pricing analytics (incl. pricing scenario modeling) & pricing performance tracking (e.g. dashboards) across global markets for all in-market Insulet solutions.
• Lead/coach the team members involved in the preparation and review of submissions (including pricing business cases and regular pricing corridor reviews) to the Global Pricing Council and prepare/manage Global Pricing Council meetings as Secretary.
• Be the Secretary of the Global Pricing Council and own the preparation, agenda and content discussed at this Council.
• Lead, coach, and grow the global pricing team and drive the pricing acumen across the Insulet access community and the overall enterprise.

Senior Director, Global Head of Pricing

• Define and oversee the execution of Insulet’s global HEOR strategy for current, in-market and future assets across all markets.
• Build and mature global HEOR capabilities that strengthen Insulet’s leadership in demonstrating the health and economic added value of diabetes innovation and connected care.
• Ensure HEOR evidence is embedded early in clinical development plans and evolves through launch and lifecycle management.
• Build, expand and lead/mentor a high‑performing global HEOR team.
• Manage budgets, vendors, and compliance with HEOR guidelines.
• Lead enterprise-wide HEOR planning to support optimized, sustainable access and reimbursement/coverage decisions (including HTA reviews) of Insulet assets at value-based prices at launch & during their life cycle
• Oversee the design and execution of high-quality real-world evidence programs, epidemiological studies, burden-of-disease research, indirect comparisons, and PRO strategy to further demonstrate the unmet need in current diabetes care and the comparative clinical, economic and humanistic value of Insulet's current and future assets in addressing that need across our key markets.
• Oversee and drive the development and selection of economic and patient-reported outcomes (PRO) endpoints and instruments to be included in Insulet trials and Insulet-sponsored effectiveness research projects and real-world evidence (RWE) partnerships to drive differentiation and value perception.
• Ensure global evidence packages for Insulet assets support the needs of the various payer archetypes and HTA bodies across each of the markets Insulet (will) operate in.
• Strategically drive the early the economic value assessment and maximization for pipeline assets.
• Lead/oversee (the team) developing and updating a diverse suite of insights-driven economic models for each of the current and future Insulet solutions/target indications, as part of a set of global access-supporting deliverables developed for each of these assets.
• Plan and drive HEOR publication planning, submission and acceptance of publications of Insulet HEOR data, in collaboration with other stakeholders in the Insulet access community and medical affairs colleagues.
• Partner with the global HEMA segment leads, US and regional access teams to embed HEOR evidence into global, regional and local pricing, reimbursement, and access strategies.
• Oversee the inclusion of relevant HEOR evidence in global value dossiers, AMCP dossiers, payer decks, and HTA submissions.
• Lead/drive the team of health economists supporting affiliates in adapting economic models for local HTA and reimbursement/coverage approval/payer value demonstration needs.
• Build relationships with academic partners, HEOR experts, and real‑world data collaborators.
• Represent Insulet at conferences, expert panels, and policy forums.
• Effectively communicate and explain the impact of external developments in HTA and HEOR/Payer Evidence Generation-related policies across markets on Insulet business and assess/recommend how to address these effectively.

Senior Director, Global Head of Health Economics – Outcomes Research

Customer Retention Specialist

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
• Deliver advanced, personalized clinical education and training via phone and virtual platforms.
• Manage clinical retention quotas assigned for a defined geographic region.
• Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs.
• Assess and address multidimensional barriers to therapy continuation (clinical, behavioral, psychosocial, logistical, or access-related).

Senior Clinical Retention Specialist – North (MA, NY, PA, NJ, ME, CT, RI, NH, VT)

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
• Deliver advanced, personalized clinical education and training via phone and virtual platforms.
• Manage clinical retention quotas assigned for a defined geographic region.
• Conduct high-impact inbound and outbound interactions to assess satisfaction, reinforce product value, and remove barriers to continued use.
• Build and maintain strong working relationships with healthcare providers.

Senior Clinical Retention Specialist, South Central

• Apply clinical expertise to support patient interactions and successful use of Omnipod therapy.
• Deliver personalized education and training to new and existing patients and healthcare providers.
• Provide proactive follow-up, clinical consultation, and troubleshooting for sustained device adoption.
• Educate customers and HCPs on Omnipod data and reporting tools to enhance clinical conversations.
• Execute plans to support customer retention and sustained adoption of Omnipod therapy.
• Conduct proactive outreach to assess satisfaction and reinforce product value.
• Collaborate with internal teams to enhance customer engagement strategies and workflows.
• Accurately document all customer interactions, outcomes, and next steps in Salesforce.

Clinical Retention Specialist – South Central

• As a Clinical Retention Specialist, support customer retention through high-impact education and clinical consultation.
• Conduct proactive outreach to assess satisfaction and resolve concerns.
• Collaborate with internal teams and healthcare providers to enhance regional engagement strategies.
• Accurately document customer interactions and review engagement data to identify trends.
• Maintain current clinical licensure and CDCES certification to ensure compliant, accurate guidance.

Clinical Retention Specialist – South Region

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
• Apply evidence-based diabetes management principles to guide patients and healthcare providers through Omnipod therapy challenges.
• Deliver advanced, personalized clinical education and training via phone and virtual platforms.
• Manage clinical retention quotas assigned for a defined geographic region, including complex customer scenarios.
• Execute established retention strategies while tailoring engagement to individual patient and regional needs.
• Build and maintain strong working relationships with healthcare providers to support continuity of care.

Senior Clinical Retention Specialist, Central Region

• As a Clinical Retention Specialist, work on high-impact initiatives and partner with cross-functional teams to improve health outcomes for diabetes patients.
• Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms.
• Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.
• Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to ensure a seamless customer experience.
• Accurately document all customer interactions and support data-driven initiatives to improve retention performance.

Clinical Retention Specialist

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
• Apply evidence-based diabetes management principles to guide patients and healthcare providers.
• Deliver advanced, personalized clinical education and training via phone and virtual platforms.
• Manage clinical retention quotas in a defined geographic region, including complex and at-risk customer scenarios.
• Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs.
• Build and maintain strong working relationships with healthcare providers to align education with treatment plans and support continuity of care.
• Provide guidance and support to Clinical Retention Specialist I on complex clinical cases and retention scenarios.
• Maintain accurate documentation of all customer interactions and interventions in Salesforce.

Senior Clinical Retention Specialist – Mid-Atlantic

General

• Partner directly with healthcare teams
• Deliver education on diabetes data management
• Ensure seamless integration of platform into clinic workflows
• Analyze complex issues and implement effective solutions
• Collaborate with sales leadership

Clinical Omnipod Discover Specialist, Field Based

Customer Success Manager

• Lead the strategy to improve the journey for new customers ensuring it is intuitive, frictionless, and supportive while reducing churn.
• Develop onboarding playbooks, success plans, digital education pathways, and engagement programs tailored to customer segments.
• Monitor onboarding performance, drop-off points, time-to-value, and conversion metrics across the first 30 days.
• Partner closely with UX, Digital, Analytics, Data Science, Customer Care, Marketing, Clinical Product Support and others to ensure alignment across the customer journey.
• Ensure new customers feel supported, informed, and confident throughout early adoption.