Senior Clinical Retention Specialist – North (MA, NY, PA, NJ, ME, CT, RI, NH, VT)

Diabetes Youth Families

Sr. Clinical Retention Specialist focused on diabetes management, providing advanced clinical education and support for Omnipod users.

Posted 6/26/2026full-timeRemote • Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont • 🇺🇸 United StatesSenior💰 $95,900 - $143,900 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

diabetes managementinsulin pump therapyclinical educationpatient assessmenttherapy continuationcomplex clinical case managementprovider interactionsadvanced judgmentintervention strategiesretention strategies

Soft Skills

personalized educationengagement approachesmentoringcommunicationproblem-solvingadaptabilityinterpersonal skillsorganizational skillsjudgmentcollaboration

Tools & Technologies

virtual platformsOmnipodCDCclinical resourcestelehealthpatient management systemsdata analysis toolshealthcare softwareCRM systemsremote monitoring tools

Certifications & Qualifications

RNRDCDCESOmnipod certificationclinical licensureadvanced clinical education

Industry Keywords

diabetes technologyclinical retentionpatient engagementhealthcarebehavioral healthpsychosocial factorslogistical barriersaccess-related issueshealthcare compliancepatient-centered care

About the role

Key responsibilities & impact

Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
Deliver advanced, personalized clinical education and training via phone and virtual platforms.
Manage clinical retention quotas assigned for a defined geographic region.
Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs.
Assess and address multidimensional barriers to therapy continuation (clinical, behavioral, psychosocial, logistical, or access-related).

Requirements

What you’ll need

Bachelor’s degree required; advanced clinical education preferred.
Active clinical credential required (RN or RD).
5+ years of experience supporting insulin pump therapy and diabetes technology.
Demonstrated expertise managing complex clinical cases and provider interactions.
Current CDCES credential required.
Experience serving as a senior resource or informal mentor preferred.
Ability to maintain all required licensure and Omnipod certifications.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs