Clinical Retention Specialist – South Region

Diabetes Youth Families

Clinical Retention Specialist enhancing long-term adoption of Omnipod products for diabetes care. Engaging customers and healthcare providers through targeted education and support.

Posted 6/26/2026full-timeRemote • Florida, South Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $79,300 - $118,900 per yearWebsite

About the role

Key responsibilities & impact

As a Clinical Retention Specialist, support customer retention through high-impact education and clinical consultation.
Conduct proactive outreach to assess satisfaction and resolve concerns.
Collaborate with internal teams and healthcare providers to enhance regional engagement strategies.
Accurately document customer interactions and review engagement data to identify trends.
Maintain current clinical licensure and CDCES certification to ensure compliant, accurate guidance.

Requirements

What you’ll need

Bachelor’s degree required.
Active, professional clinical credentials required, such as: Registered Nurse (RN) or Registered Dietitian (RD)
3+ years of experience training and/or supporting insulin pump patients.
Direct experience working with healthcare providers in a diabetes care setting.
Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
Ability to maintain all required professional licensure and Omnipod product certifications.
Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

clinical consultationcustomer retentiondata analysisoutreachtrend identificationinsulin pump trainingdiabetes care

Soft Skills

communicationcollaborationproblem-solvingpersuasioncustomer service

Certifications

Certified Diabetes Care and Education Specialist (CDCES)Registered Nurse (RN)Registered Dietitian (RD)