Clinical Retention Specialist

Diabetes Youth Families

Clinical Retention Specialist working in the South Central region to enhance diabetes management through education and retention strategies. Collaborating with healthcare providers to support and retain patients using Omnipod therapy.

Posted 6/26/2026full-timeRemote • Alabama, Louisiana, Mississippi, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $79,300 - $118,900 per yearWebsite

About the role

Key responsibilities & impact

As a Clinical Retention Specialist, work on high-impact initiatives and partner with cross-functional teams to improve health outcomes for diabetes patients.
Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms.
Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.
Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to ensure a seamless customer experience.
Accurately document all customer interactions and support data-driven initiatives to improve retention performance.

Requirements

What you’ll need

Bachelor’s degree required.
Active, professional clinical credentials required, such as: Registered Nurse (RN) or Registered Dietitian (RD).
3+ years of experience training and/or supporting insulin pump patients.
Direct experience working with healthcare providers in a diabetes care setting.
Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
Ability to maintain all required professional licensure and Omnipod product certifications.
Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

clinical consultationdevice adoptionpatient educationtrainingtroubleshootingdata-driven initiativesdocumentation

Soft Skills

communicationcollaborationpersuasivenesscustomer experience

Certifications

Registered Nurse (RN)Registered Dietitian (RD)Certified Diabetes Care and Education Specialist (CDCES)Omnipod product certifications