Director of Customer Activation, Early Success

Diabetes Youth Families

Director of Customer Activation & Early Success at Insulet leading onboarding strategies. Enhancing the customer experience for a life-changing product in healthcare technology.

Posted 6/26/2026full-timeActon • California, Massachusetts • 🇺🇸 United StatesLead💰 $186,500 - $279,800 per yearWebsite

About the role

Key responsibilities & impact

Lead the strategy to improve the journey for new customers ensuring it is intuitive, frictionless, and supportive while reducing churn.
Develop onboarding playbooks, success plans, digital education pathways, and engagement programs tailored to customer segments.
Monitor onboarding performance, drop-off points, time-to-value, and conversion metrics across the first 30 days.
Partner closely with UX, Digital, Analytics, Data Science, Customer Care, Marketing, Clinical Product Support and others to ensure alignment across the customer journey.
Ensure new customers feel supported, informed, and confident throughout early adoption.

Requirements

What you’ll need

Minimum 15 years of experience in Customer Success, Onboarding, Program Management, or related roles
Experience in medical devices, healthcare technology, or regulated environments
Preferred Diabetes experience or knowledge

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

onboarding playbookssuccess plansdigital education pathwaysengagement programsperformance monitoringconversion metrics

Soft Skills

leadershipstrategic thinkingcustomer supportcollaborationcommunication