Senior Clinical Retention Specialist, Central Region

Diabetes Youth Families

Sr. Clinical Retention Specialist focused on diabetes therapy support and retention strategies.

Posted 6/26/2026full-timeRemote • Iowa, Minnesota, Missouri, North Dakota, Ohio, South Dakota, Wisconsin • 🇺🇸 United StatesSenior💰 $95,900 - $143,900 per yearWebsite

About the role

Key responsibilities & impact

Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
Apply evidence-based diabetes management principles to guide patients and healthcare providers through Omnipod therapy challenges.
Deliver advanced, personalized clinical education and training via phone and virtual platforms.
Manage clinical retention quotas assigned for a defined geographic region, including complex customer scenarios.
Execute established retention strategies while tailoring engagement to individual patient and regional needs.
Build and maintain strong working relationships with healthcare providers to support continuity of care.

Requirements

What you’ll need

Bachelor’s degree required; advanced clinical education preferred.
Active clinical credential required (RN or RD).
5+ years of experience supporting insulin pump therapy and diabetes technology.
Demonstrated expertise managing complex clinical cases and provider interactions.
Current CDCES credential required.
Experience serving as a senior resource or informal mentor preferred.
Ability to maintain all required licensure and Omnipod certifications.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diabetes managementinsulin pump therapyclinical educationevidence-based practicepatient engagementclinical case managementretention strategiesOmnipod therapyadvanced judgmentcomplex customer scenarios

Soft Skills

interpersonal skillscommunication skillsrelationship buildingmentoringtailoring engagementproblem-solvingorganizational skillsadaptabilityteam collaborationcustomer service

Certifications

RNRDCDCESOmnipod certification