Clinical Retention Specialist – South Central

Diabetes Youth Families

Clinical Retention Specialist enhancing Omnipod usage for diabetes patients. Engaging healthcare providers and fostering long-term therapy adoption across multiple US states.

Posted 6/26/2026full-timeRemote • Alabama, Mississippi, Oklahoma, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $79,300 - $118,900 per yearWebsite

ATS Keywords

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Hard Skills

clinical expertisepatient educationdevice troubleshootingcustomer retention strategiesdata reporting toolscustomer engagement strategiesdocumentation in Salesforce

Soft Skills

communicationpersuasioncollaborationproactive follow-upcustomer satisfaction assessment

Tools & Technologies

Omnipod therapySalesforce

Certifications & Qualifications

Bachelor's degreeRegistered Nurse (RN)Registered Dietitian (RD)Certified Diabetes Care and Education Specialist (CDCES)

Industry Keywords

insulin pumpdiabetes carehealthcare providersclinical consultation

About the role

Key responsibilities & impact

Apply clinical expertise to support patient interactions and successful use of Omnipod therapy.
Deliver personalized education and training to new and existing patients and healthcare providers.
Provide proactive follow-up, clinical consultation, and troubleshooting for sustained device adoption.
Educate customers and HCPs on Omnipod data and reporting tools to enhance clinical conversations.
Execute plans to support customer retention and sustained adoption of Omnipod therapy.
Conduct proactive outreach to assess satisfaction and reinforce product value.
Collaborate with internal teams to enhance customer engagement strategies and workflows.
Accurately document all customer interactions, outcomes, and next steps in Salesforce.

Requirements

What you’ll need

Bachelor’s degree required.
Active, professional clinical credentials required, such as: Registered Nurse (RN) or Registered Dietitian (RD)
3+ years of experience training and/or supporting insulin pump patients.
Direct experience working with healthcare providers in a diabetes care setting.
Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
Ability to maintain all required professional licensure and Omnipod product certifications.
Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs