Senior Clinical Retention Specialist – Mid-Atlantic

Diabetes Youth Families

As a Sr. Clinical Retention Specialist, you'll enhance diabetes product adoption for patients.

Posted 6/26/2026full-timeRemote • Kentucky, Maryland, North Carolina, Virginia, Washington, West Virginia • 🇺🇸 United StatesSenior💰 $95,900 - $143,900 per yearWebsite

About the role

Key responsibilities & impact

Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
Apply evidence-based diabetes management principles to guide patients and healthcare providers.
Deliver advanced, personalized clinical education and training via phone and virtual platforms.
Manage clinical retention quotas in a defined geographic region, including complex and at-risk customer scenarios.
Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs.
Build and maintain strong working relationships with healthcare providers to align education with treatment plans and support continuity of care.
Provide guidance and support to Clinical Retention Specialist I on complex clinical cases and retention scenarios.
Maintain accurate documentation of all customer interactions and interventions in Salesforce.

Requirements

What you’ll need

Bachelor’s degree required; advanced clinical education preferred.
Active clinical credential required (RN or RD).
5+ years of experience supporting insulin pump therapy and diabetes technology.
Demonstrated expertise managing complex clinical cases and provider interactions.
Current CDCES credential required.
Experience serving as a senior resource or informal mentor preferred.
Ability to maintain all required licensure and Omnipod certifications.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diabetes managementclinical educationinsulin pump therapydiabetes technologyclinical case managementpatient engagementevidence-based practicedocumentationretention strategiescustomer interaction

Soft Skills

advanced judgmentintervention skillsrelationship buildingmentoringcommunicationtailoring approachessupport continuity of careteam collaborationproblem-solvingorganizational skills

Certifications

RNRDCDCESclinical credential