Deluxe

Client Partner

• Lead and grow a diverse portfolio of Deluxe’s existing payments clients
• Optimize client payment operations, protect revenue, and drive growth through treasury-focused solutions
• Build and maintain relationships with finance leaders, treasury teams, and executive stakeholders
• Generate net-new business pipeline through proactive outbound prospecting and strategic networking
• Own and exceed revenue targets by driving aggressive growth within an assigned portfolio
• Manage, plan, and execute within a virtual territory model
• Educate clients on available self-service tools and digital resources
• Stay ahead of market trends, competitive threats, and emerging opportunities

Client Manager

Sales

• Secure and grow profitable revenue streams by leading a team comprised of Account Executives.
• Progress and close a pipeline of net new business and assigned existing business among top financial institutions.
• Demonstrate sales excellence and acumen by providing sound judgement, guidance, and coaching to the team.
• Responsible for territory planning, establishing sales forecasts, maintaining budgets and expenses related to sales activity.
• Meet and exceed sales targets consistently by ensuring solid deal execution, proactive planning and risk mitigation.
• Recruit, retain, develop and promote Sales talent.
• Advance team capabilities through persistent coaching of deal execution, pipeline development and cross-functional interaction.
• Participate, lead and coordinate contract processes and negotiations between clients and internal departments.
• Act as a point of escalation within accounts to ensure that account plans and objectives are realized.
• Develop an annual territory plan outlining critical areas of focus and activities to ensure attainment of team’s annual sales objectives.

Sales Director – FI

• Responsible for owning and scaling Deluxe Merchant Services’ Actionable Analytics program within the banking channel
• Turn bank data into measurable outcomes— increased merchant activations, processing volume, and revenue
• Identify high-probability opportunities, define and track metrics tied to meaningful revenue impact
• Drive targeted, executable go-to-market initiatives in partnership with internal teams and bank partners
• Ultimate goal: Drive merchant activations that generate meaningful and sustained processing volume—ensuring growth efforts translate into real revenue impact, not just activity

Major Merchant Sales Manager

Director

• Own end to end go to market strategy and execution for Merchant Services products
• Lead cross functional GTM orchestration across Product, Sales, Revenue Operations, Marketing, Digital/.com, and external partners
• Develop launch plans, sales enablement materials, customer messaging, and business cases
• Build and institutionalize the product commercialization capability by creating new processes, frameworks, and operating norms
• Drive sustainable revenue growth by improving attach rates, conversion, and cross‑sell through effective packaging, pricing, launch execution, and enablement

Product Commercialization Director

• Build, manage, and scale the Value-Added Reseller (VAR) ecosystem by establishing strategic relationships across POS providers, payment gateways, and vertical SaaS platforms
• Serve as the technical and strategic liaison for VAR partners by leading integration discussions, whiteboarding solution flows, and advising on APIs, gateways, certification requirements, and platform capabilities
• Define and manage the operating model for VAR partnerships by partnering with Product and Engineering to support platform certification requirements
• Drive partner-led revenue growth by identifying and executing cross-sell opportunities that create synergy between Deluxe Merchant Services products and partner offerings
• Drive alignment and execution across Product Management, Engineering, Commercial/Sales, and Revenue Operations

VAR & Technology Partnership Director

Customer Success Manager

• Prospect and build pipeline through outbound calls, emails, LinkedIn outreach, conferences, and industry engagement
• Identify software companies, SaaS platforms, and technology partners that could benefit from integrated payment solutions
• Qualify prospective ISV and technology partners through discovery conversations and research
• Schedule and coordinate meetings for Senior Business Development Manager and sales leadership
• Partner closely with Senior Business Development Manager to learn the complete sales lifecycle, including: Discovery and qualification, Solution positioning, Deal strategy, Commercial discussions, Contract execution, Partner onboarding
• Maintain accurate pipeline activity and prospect engagement within CRM systems
• Support strategic targeting initiatives across key verticals and industries

Partner Success Manager

Analyst

• Collect and assess customer requirements pertaining to network, software application, environment information and custom requirements.
• Facilitate discovery meeting(s) with customer and internal Deluxe resources develop and review the RD.
• Lead and/or support SOW creation to ensure that client requirements are properly captured so that accurate estimates can be created; estimates should be within 10% of the actual costs, not including changes in scope.
• Create RD for the complete defined solution as proposed to define configuration, modification and deployment of Deluxe -proposed solutions and modify document throughout the discovery process.
• Understand the documentation requirements for each engagement and satisfactorily defines those requirements for the project team and the client.
• Include the necessary custom documentation effort in the estimate of work to be done.
• Acquire client signoff as appropriate.
• Organize and facilitate transition meeting with implementation team to review product set-up requirements and ensure understanding of the solution.
• Can continue to serve in a QA role to ensure that solution is delivered in accordance with the RD.
• Leverage modern tools and emerging technologies, including AI‑enabled solutions, to innovate and improve requirements gathering, analysis, and documentation processes.

Business Analyst III

Product Manager

• Document epics and write user stories for the most complex and largest customers.
• Elicit high-level requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, business analysis, task and workflow analysis, and/or viewpoints
• Act as a SME liaison between the Product Management and Product Development Team to guide the PD team and make sure business needs are being conveyed and met e.g., clarify and elaborate stories as needed with developers, provide feedback on WIP and completed user stories
• Participates as a SME in the development and management of the product roadmap
• Maintain prioritization of the product backlog.
• Partner with stakeholders, especially development teams to communicate, prioritize and estimate product requirements.
• Participate in formal grooming and poker planning sessions required for new features, enhancements and bug fix work efforts
• Mentors and may coach less experienced team members

Product Owner

Financial Planning and Analysis

• Conduct analytics and reporting to provide business and functional teams the data they need to make decisions
• Work with the finance manager to develop and attain the annual operating plan and monthly forecasts with insightful analysis and business knowledge
• Respond timely to other finance areas, such as segment finance, to provide the information and analysis they need to understand their P&L
• Ensure accuracy and completeness of analysis, forecasts, and results from commentary through a partnership with the business teams
• Improve processes to ensure the best methodologies are utilized and full compliance to Deluxe policies is adhered to

Financial Analyst

Support Engineer

• Provide technical support for clients and theater exhibitor partners
• Monitor site systems and perform technical troubleshooting
• Develop understanding and use of site hardware and server and screen player software components
• Contribute to knowledgebase and troubleshooting processes, training, and maintain documentation
• Manage end-to-end incident resolution and repair transactions
• Perform outbound calls as needed to sample, track and document advertising campaigns
• Utilize ticketing system for incident tracking
• Utilize network management systems for content and playlist delivery
• Work overtime hours as needed and maintain professionalism when working with customers.

OSA Support Technician

Account Executive

• Responsibility for selling new accounts generated from referrals made by our bank partners
• Call and meet with business and non-business customers to sell products and services
• Perform customer service related activities to support the merchant base
• Maintain active pipeline of bank leads, accountable for monthly sales quota
• Qualify sales leads and explain types of products and/or services offered to prospective customers
• Analyze statements and put together comparisons and proposals
• Quote prices and encourage customers to buy
• Secure and submit completed paperwork and arrange merchant implementation and training

Security Engineer

• Lead cyber resiliency table-tops and evaluates opportunities to ensure alignment with the organization’s risk posture.
• Oversee documentation for the cyber risk management program, including methodologies, tools, and processes.
• Collaborate with enterprise program teams to discuss risk themes, share lessons learned, and identify improvement opportunities.
• Develop and prepare internal risk assessment reports in collaboration with cross-functional teams.
• Apply advanced IT risk assessment methodologies by leveraging industry best practices.
• Learn IT risk assessment methodologies by staying familiar with industry best practices.
• Support policy and procedure development to enhance robust security and compliance.
• Lead special projects in a dynamic, fast-paced environment.

Information Security Risk Analyst – Cyber Resiliency

Business Analyst

• Responsible for analyzing contact center trends, volumes, arrival patterns, etc. to create mid-term forecasts
• Accountable for team configuration, evaluation/changes for agent skills
• Assist business leaders in operational decisions impacting customer contacts
• Analyze contact center trends
• Update capacity plan inputs for assigned segments
• Maintain active forecasts and hire plans for assigned segments
• Execute on-site staffing options and cross-team agent skilling and "loan" plans
• Maintain agent shift preferences and complete periodic shift analysis and realignment
• Create and maintain short and mid-term intraday service plans
• Make tactical adjustments based on same/near-day schedule requests
• Develop and maintain call queues, skill sets and call skill routing and priorities
• Initiate telecom requests for IVR updates, routing sets, call type prioritization, direct transfer numbers, etc.
• Develop reports and inputs for use in the capacity planning and resource management processes
• Initiate regular tactical analysis of forecasts and drivers against business needs and budget assumptions

Workforce Management Analyst

Implementation Specialist

• Responsible for the successful implementation of Deluxe-proposed solutions and configurations on projects as assigned while meeting the client billability levels and billing rates as established for this position.
• Prepare implementation status reports for project managers, clients, and as required, internal management.
• Implement up to five small projects (each 100 hours or less) simultaneously.
• Assist on more complex larger projects that require more than one resource.
• Deliver Services in the area of expertise and product knowledge.
• Work with the project team to prepare customer system by customizing base software application and entering customer-specific data according to the CRD and other project documentation.
• Confirm solution operation by conducting tests, modifying custom setup, and monitoring output.
• Validate estimates and provide project management updates regarding activity durations and effort on an ongoing basis.
• Test systems prior to delivery and during implementation to ensure a quality product.
• Document defects and resolution approach.
• Work collaboratively with other team members to resolve issues.

Project Manager

• Responsible for the successful execution of larger client-facing, revenue-generating professional service engagements
• Develop, maintain, and execute comprehensive project plan/timeline
• Monitor project progress; coordinate project resources and activities
• Prepare and deliver project status reports for internal and external stakeholders
• Manage projects as large as 1,500 - 5,000 hours in scope
• Review all executed sales order documents on assigned projects
• Lead organizational continuous improvement through documented initiatives
• Identify and manage potential risks to project success
• Resolve project issues and provide accurate forecasting for project revenue