Dandy

Customer Success Manager

• Lead and develop a team of Training and Operations Managers overseeing field, virtual, and international trainers. Drive performance through clear OKRs, coaching, and accountability frameworks.
• Own global training operations, including capacity planning, scheduling, and resource allocation, ensuring teams are deployed efficiently to meet business objectives across multiple regions and time zones.
• Define and track KPIs that measure onboarding quality, efficiency, and trainer productivity, using data to inform continuous improvement and resource planning.
• Build leadership capability within the Training organization — hiring, mentoring, and developing managers to become exceptional people leaders.
• Collaborate cross-functionally with Sales, Customer Success, Product, and Clinical teams to align training programs with evolving business needs and customer feedback.
• Oversee end-to-end training logistics and capacity planning, ensuring seamless execution across multiple time zones and delivery formats.
• Identify and address operational bottlenecks across teams, processes, and systems; implement process improvements to drive standardization and scalability.
• Champion the customer experience through consistent, high-quality onboarding that builds trust, confidence, and adoption.
• Leverage data from multiple sources (Performance dashboards, LMS, feedback surveys) to drive operational excellence, and enhance overall team effectiveness.

Senior Manager, Global Customer Success Operations

Financial Planning and Analysis

• Serve as the primary finance partner for Operations leaders
• Dive deep into areas of our business and set aggressive targets
• Oversee the operational efficiency metrics and reporting
• Facilitate collaboration across departments like operations, engineering, and product
• Identify operational inefficiencies and devise scalable solutions to enhance business performance

Manager, Strategic Finance

Full-stack Engineer

• Solve technical problems of the highest scope and complexity for your team.
• Collaborate with stakeholders within the tech org to influence overall objectives and long-term goals of your team.
• Advocate for improvements to product quality, security, and performance that have a particular impact across your team and others.
• Develop and maintain infrastructure, systems, and tooling to support Dandy’s products in a secure, well-tested, and performant way.
• Reinvent an analog experience and disrupt a legacy industry through novel and scalable system design.
• Collaborate with Product Engineers and other stakeholders within Engineering, Product and Data to maintain a high bar for quality in a fast-paced, iterative environment.
• Advocate for improvements to infrastructure quality, security, and performance.
• Craft code that meets our internal standards for style, maintainability, and best practices.
• Recognize impediments to our efficiency as a team ("technical debt"), propose and implement solutions.

Staff Software Engineer, Platform

Recruitment

• Manage full-cycle recruiting process for high-volume Dental Designer roles
• Develop creative recruiting strategies and build a robust pipeline of diverse A+ talent
• Be a strategic partner to Dandy’s leadership team
• Build and provide data-driven insights to improve recruiting processes

Contract Recruiter, International

• Schedule and coordinate interviews across multiple teams and time zones, ensuring calendars are accurate and up-to-date.
• Serve as the primary point of contact for candidates throughout the interview process, providing timely updates and support.
• Maintain accurate interview plans and candidate data in Ashby ATS.
• Anticipate needs of candidates and interview panel members, providing quick and thoughtful solutions.
• Collaborate with recruiters and the Recruiting Operations team to improve processes and drive recruiting efficiency.
• Support projects aimed at enhancing candidate engagement and strengthening our inclusive hiring practices.

Recruiting Coordinator – Contract

Manager

• Build and execute a comprehensive market entry strategy for Dandy Mexico
• Develop and maintain initial customer base
• Develop and manage the Mexican business plan, including budget, revenue targets, and operational KPIs
• Create and implement localized marketing and sales strategies
• Report on market performance and opportunities to global leadership
• Establish key business relationships with partners, clients, and stakeholders in the Mexican market
• Represent the company to Mexican government officials, industry associations, and business networks
• Ensure compliance with all Mexican federal and provincial regulations - in partnership with Legal
• Ad hoc responsibilities as needed to stand up Dandy Mexico

General Manager

Director

• Build and Own the Training Function
• Define the vision, strategy, and standards for training across Manufacturing and DDC, delivering a cohesive, high-performance department with a clear mandate
• Develop and execute a training roadmap on a 6–12 month horizon, balancing near-term skill gaps with long-term workforce development
• Develop and implement strategies to deliver consistent outcomes scaled across the network
• Serve as the primary voice of Training in operations-wide initiatives, ensuring workforce readiness is never an afterthought in decisions about new equipment, process rollouts, or headcount growth
• Drive Hire-to-Production Excellence
• Own the full employee experience from Day 1 through independent production. Onboarding, orientation, training, certification, and ongoing development
• Establish clear speed-to-proficiency benchmarks for each role and build training programs that reliably hit them
• Identify and eliminate the gaps between what training teaches and what the floor actually requires
• Lead and Develop Your Team
• Lead a geographically distributed team of Training Managers, Leads, and Specialists across our US, Egypt, South Africa, and Costa Rica facilities
• Build career pathways for trainers and subject matter experts; make training a function people want to grow within
• Hold a high bar for training design, delivery, and consistency across sites — and coach your team to meet it
• Operate Through Data
• Build KPIs and reporting infrastructure that make training effectiveness visible: speed-to-proficiency, error rates, defect reduction, productivity ramp
• Use data and feedback loops — from quality teams, floor leads, and direct observation — to continuously improve programs
• Partner with Operations, Quality, and People teams to ensure training investments translate to measurable business outcomes
• Influence Cross-Functionally
• Partner with Manufacturing and DDC leadership to align training with operational needs, new product/equipment rollouts, and continuous improvement goals
• Build the relationships with Quality and People teams that make training a lever for organizational performance — not a siloed compliance function

Director, Training & Enablement

Account Manager

• Own a portfolio of enterprise dental accounts end-to-end — retention, growth, strategic alignment, and overall customer health are your responsibility
• Build and manage multi-threaded executive relationships across DSO leadership, regional operators, and practice-level stakeholders
• Develop and execute strategic account plans for each enterprise client, aligned to their business goals and expansion roadmap
• Lead cross-functional coordination across Customer Success, Training, Operations, and Product to deliver against account-level commitments
• Serve as the internal voice of your enterprise accounts — surface feedback, advocate for product changes, and ensure enterprise needs are represented in the roadmap
• Identify expansion opportunities across locations, product lines, and services within your accounts and execute against them
• Build and run structured business reviews (QBRs) with enterprise stakeholders to demonstrate ROI, review performance, and align on next steps
• Identify at-risk accounts early using health metrics and executive engagement signals, and lead intervention strategies at the corporate level
• Partner with Sales to support enterprise deal cycles, ensure smooth onboarding of new locations, and create a seamless handoff experience
• Identify process, system, and technology improvements needed to better serve complex, multi-location accounts at scale
• Become deeply proficient in all Codent product offerings and operational workflows to credibly engage with sophisticated enterprise buyers

Account Manager, Enterprise

Operations

• Own end-to-end lead management, ensuring accurate lead lifecycle tracking and efficient marketing to sales lead hand-off.
• Manage and optimize Marketo programs and connected marketing systems to maintain data hygiene, data quality, and operational efficiency.
• Lead international campaign operations to ensure data governance, compliance, and system alignment as we scale into new geos.
• Partner with channel managers (paid media, events, email, website, etc) on campaign execution through processes and systems.
• Enforce best practices for database management and segmentation.
• Support lead scoring model maintenance and iterations that deliver high quality, high intent leads to sales.

Manager, Campaign Operations

Account Executive

• Qualify client leads through discovery calls
• Identify and break into the largest DSOs in the country
• Serve as a key player and contributor to the direction of this founding sales team
• Partner closely with an Inside AE to win Strategic accounts via a hybrid approach (Strat AE to work top-down, Inside AE to work bottoms-up)
• Meticulously track your sales activity using Salesforce and strive to exceed sales goals
• Serve as a core stakeholder in defining the strategic sales process for Dandy
• Continuously think of yourself as a student of the dental industry and an expert on developing the Dandy value proposition for this segment
• Work seamlessly with senior sales leadership to meet high-level KPIs and revenue targets

Strategic Account Executive

Administration

• Manage the day-to-day administration of NetSuite.
• Design, build, and maintain customizations for our financial and operational modules.
• Serve as the primary point of contact for NetSuite users across the organization.
• Oversee the integrity and accuracy of financial and operational data within NetSuite.
• Collaborate with various departments to understand business requirements and implement effective solutions within NetSuite.
• Assist the accounting team during month-end and year-end close processes.
• Design, build, and maintain integrations between NetSuite and other financial and operational systems.

Netsuite Administrator

• Build & Lead PMO structure: translate long-term growth targets into sequenced ramp plans, operational objectives, and cross-functional execution milestones
• Build scalable systems:
• Collaborate with workforce, quality, and training teams to improve systems, build data reporting, and innovate new workstreams
• Partner with product to develop custom tooling and automated solutions that increase efficiency and promote high-quality outcomes
• Own architecture & strategy: Partner with Product and Data to develop custom tooling and automated solutions that increase efficiency and promote high-quality outcomes
• Ensure visibility & accountability:
• Build data tracking to analyze workforce and tooling performance to drive continuous improvement across teams
• Understand deep technical problems and translate them into high-level summaries for senior management and executive teams
• Operationalize improvements: Diagnose bottlenecks, design solutions, and lead pilots/rollouts to close gaps
• Cross-functional leadership: Act as the connective tissue between Strategy Operations, Product, Data, Design, and Manufacturing, ensuring system architecture reflects operational realities and future scale needs

Operations Manager, Design Systems

People Operations

• Spearhead initiatives to automate and optimize HR processes, contributing to the overall efficiency and effectiveness of the People Team.
• Lead initiatives to develop and refine our global people processes, partnering with cross-functional stakeholders to drive improvements and ownership.
• Take ownership of complex projects and data, supporting our People COEs and People Team Objectives.
• Manage systems like JIRA ticketing and Lattice, ensuring their effective utilization to support various People Operations functions.
• Provide support in data analytics and survey strategy, utilizing insights to continuously improve and evolve our People Operations strategies.

Senior People Ops Specialist

Product Marketing

• Define and lead our end-to-end GTM strategy for new hardware products - from concept through launch and ongoing adoption
• Deeply understand the customer we are building for, and partner with the Product and Hardware teams to translate those insights into compelling products and feature sets that drive differentiation
• Own positioning, messaging, and value props that can cut through noise in competitive markets and clearly differentiate our brand and products
• Drive coordinated launch execution across GTM teams, aligned cross-functionally to Product, Engineering, and Hardware
• Define success metrics for each launch, track performance, and optimize future GTM efforts based on ongoing learnings
• Partner with Creative to ensure every customer touchpoint, from digital advertising to physical product packaging, tells a compelling brand story
• Partner with Demand Gen and Creative to create memorable campaigns that generate awareness, excitement and ultimately, pipeline

Principal Product Marketer, Hardware

Data Scientist

• Own the Analytical Roadmap, translate company OKRs into a product data strategy
• Define the Metrics Framework and design KPIs and dashboards
• Drive Causal Impact through end-to-end projects and complex experiments
• Lead Product Decision-Making and distill findings for leadership
• Raise the Bar by mentoring analysts and improving tools and processes