Training Lead

Dandy

Training Lead at Dandy supervising Trainers for exceptional onboarding in the dental industry. Driving operational efficiency and customer satisfaction through leadership and coaching.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team management, quality assurance strategy development, and operational efficiency. Proficient in analyzing performance metrics to drive continuous improvement and enhance customer onboarding experiences.

Highest-signal resume keywords

Team ManagementQuality Assurance StrategyPerformance Metrics AnalysisCustomer SuccessOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ImprovementOnboarding Experience DevelopmentStandard Operating Procedures (SOPs)Training Strategy ExecutionData Analysis

Soft Skills

Communication SkillsCollaboration SkillsProblem SolvingProactive ApproachIntellectual Curiosity

Tools & Technologies

SalesforceSFDC SchedulerZendeskPortal

Industry Keywords

Fast-Paced EnvironmentsStartupsConsultingTech

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Supervise and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers.
Host regular 1:1s to provide feedback, review performance metrics (KPIs), and support team members' professional growth.
Build and implement a Quality Assurance (QA) strategy to audit performance, provide actionable feedback, and drive continuous improvement.
Foster a positive, collaborative team environment that prioritises customer success and operational excellence.
Develop and execute enablement strategies to enhance team skills, knowledge, and performance, ensuring Trainers are equipped to deliver a best-in-class onboarding experience.
Manage team schedules, including PTO and holiday coverage, to ensure seamless operations.
Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements.
Develop, maintain, and optimise Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability.
Resolve recurring tooling issues in systems like Salesforce, SFDC Scheduler, Zendesk, and Portal by partnering with technical teams.
Identify opportunities to enhance training content and resources, collaborating with cross-functional teams to ensure alignment and continuous improvement.
Analyse team and customer performance data to inform decision-making and improve the onboarding process.
Execute training strategies that align with company goals and maximise the team’s capacity and impact.
Act as an escalation point for complex customer issues, ensuring timely resolution and excellent service delivery.

Requirements

What you’ll need

3+ years of professional experience in fast-paced environments such as startups, consulting, or tech.
2+ years of direct people management experience as a titled manager, leading small teams in a dynamic business setting.
Proven ability to manage and develop a team, driving measurable performance improvements.
A hands-on problem solver with a passion for customer success and operational efficiency.
Strong communication and collaboration skills, with the ability to work effectively across teams.
Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach.
Intellectual curiosity and a data-driven mindset, with the ability to analyze performance metrics and implement improvements.

Benefits

Comp & perks

healthcare
dental
mental health support
parental planning resources
retirement savings options
generous paid time off