Daikin Applied Americas

Sales

• Perform Maintenance, warranty, Rebuilds/Retrofits, start-ups and service of CAT I, II, & III equipment.
• Independently inspect and test systems to ensure installation and functionality are intact.
• Perform Start Ups: Verify functionality of new CAT I, II & III equipment.
• Educate customers on proper use of equipment, maintenance schedule, and operating manual.
• Wear personal protective equipment when completing service tasks.
• Complete jobsite hazard assessment prior to initiating service.
• Adhere to Daikin Applied and customer safety policies and OSHA guidelines.
• Record and report billing, inventory, timecards, technician tip reports, product quality reports (PQR), and articles as required.
• Compiles lists of prospective customers for use as sales leads, based on information from Daikin Applied installed equipment database, industry sources, business directories, vertical market information or any other lead generation source.
• Prepare cost estimates and price quotations on new work and coordinates the preparation of cost estimates on project continuations.
• Verify and quote prices, credit terms and prepare sales contracts for orders obtained.
• Ensure timely and cost-effective start-up of maintenance contracts and installation of jobs according to the specific contract terms.
• Prepares reports of pipeline, sales activity, and business plans.
• Drive customer service by resolving issues quickly and fully, soliciting customer feedback to improve service; responding to requests for service and assistance; meeting commitments.

HVAC Sales and Service Technician III

Marketing

• Support water-cooled chiller models, but could work with air-cooled product lines as well
• Provide marketing support for new product development and sustaining products
• Manage development and maintenance of literature and promotional tools
• Direct development or maintenance of sales or selection software
• Perform marketing evaluations for distribution needs, customer needs, market trends, competition, P&L requirements, pricing levels, and recommend appropriate action
• Develop and maintain strategic information and documents to guide sales team on how to strategically sell Daikin products

Marketing Engineer

QA Engineer

• Assess supplier performance by performing analytical analysis.
• Report and communicate analysis findings with recommendations for improvement
• Establish regular contact with current suppliers and potential new suppliers regarding projects, self-assessments, qualifications, and supplier on-site audit planning
• Assess potential new suppliers and making recommendations based on thorough vetting processes
• Issue supplier level corrective actions (SCARs) and assisting suppliers in implementing the corrective actions
• Monitor SCARs to ensure response and effectiveness
• Act as the representative for quality during new product development and supplier transition projects
• Identify PPAP levels and PPAP approval
• Manage multiple projects ensuring project milestones are achieved
• Supplier Change Request engagement as required to support supplier changes

Supplier Quality Engineer

Electrical Engineer

• Direct department activities to design new products, modify existing designs, improve production techniques, and develop test procedures
• Resolve problems using solutions that involve new techniques, technologies, or concepts
• Analyze technology trends and market demand for planning projects
• Manage the timely revision of drawings and bills of material, as required
• Confer with management, production, and marketing staff to determine engineering feasibility, cost effectiveness, and customer demand for new and existing products
• Forecast operating costs of the department and direct the preparation of budget requests
• Advise management of new developments which may affect profit, schedule, costs, customer relations, and/or inter-departmental relations
• Provides direction and example for the interpretation and application of company policies and procedures to the engineering activities
• Maintain a working knowledge of new technologies that may improve operations, and develop recommendations accordingly
• Maintain a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner

Senior Electrical Engineering Manager

Analyst

• Lead and support the PATT workstream
• Demonstrate strong client and stakeholder management
• Research and resolve day to day Workday PATT process and configuration issues
• Design solutions ensuring cohesive work streams
• Work with HR and business stakeholders to support new requirements for PATT
• Create and update Workday configurations and enhancements
• Responsible for managing and coordinating the implementation of new Unions and MORs
• Provide post payroll support, general ledger posting, bank transfer and paychecks in Workday
• Manage, create and provide support for required PATT reporting
• Identify strategies, risks and options
• Support innovation through the creation of new methods
• Thoroughly test configurations through unit testing
• Deliver knowledge transfer and change management of system modifications
• Manage Workday release enhancements

Workday Analyst II

Director

• Develop and implement technology strategies that align with the Daikin Applied Americas Digital Transformation Strategy, Corporate Strategy, and capabilities of its businesses
• Lead the team of software engineers, application development teams, architects, integration specialists and third party SaaS platform providers
• Manage run, grow, and transform agenda for deploying digital applications to meet business needs and ensure their high performance, uptime and reliability
• Collaborate with business facing digital teams, PMO, security, infrastructure and data team to deliver comprehensive solutions
• Invest in building the DevSecOps tooling, leveraging enterprise frameworks, automation and global partners.
• Collaborate with business leaders and executive leadership to explore potential areas for improvement and establish strong justifications for implementing technology solutions
• Drive requirements analysis and definition for existing and new demands, partnering with solutions architecture and appropriate product groups
• Prioritize and manage technology innovation demands and projects, allocating resources
• Lead and support major strategic technology programs to drive successful implementation and business value realization; develop business case, track progress, and report out on ROI

Senior Director, Technology Innovation

Manager

• Evaluate the data center market to determine applicable HVAC business opportunities
• Support and help drive solutions, offerings and programs to support vertical market growth
• Work with Company Sales offices and the Rep organizations to focus efforts on increasing sales with national accounts customers
• Actively manage pipeline in salesforce and participate in scheduled pipeline reviews with vertical market team
• Work to identify and qualify potential new National Accounts using the established criteria as outlined in the National Accounts Guidebook, make business case recommendations to pursue or abandon
• Utilize the National Accounts Authorized REP national accounts program, including regular reviews with team and adherence to expectations
• Make recommendations for continual improvements to the program
• Support the organization, broader teams and business development groups in training, mentoring and coaching the field in the delivery of vertical market offerings and solutions
• Identify, participate and drive Daikin brand at key marketing events such as trade shows, networking events
• Work closely with marketing to leverage resource and seek deeper participation such as speaker events, publishing opportunities
• Interface with leaders of major accounts and provide high level support and focus to customer's needs while generating strategic initiatives in pursuing sales growth opportunities
• Monitors competition's strategy to ensure that company's initiatives are competitive
• Interface with Director of National Accounts, Divisional Vice Presidents and Regional General Managers in establishing strategic focus for the company relative to growth and new business opportunities for global and national accounts
• Coordinate and manage all activity related to major global/national accounts business activity, e.g., Meetings, visits, legal matters, etc.

National Accounts Manager

• Lead with vision and accountability
• Drive growth and profitability
• Build and execute business strategy
• Empower and develop leaders
• Champion operational excellence
• Strengthen customer and manufacturer relationships
• Stay close to the business

General Manager

• Work and take direction from the regional staff (Regional General Manager, Regional Equipment Sales Manager, and Regional Service Manager)
• Identify and pursue new sales opportunities for modular chiller plants.
• Develop and implement sales strategies to achieve sales targets.
• Conduct presentations and demonstrations of modular chiller systems to potential customers and design engineers.
• Negotiate contracts and close deals.
• Provide technical support to customers, addressing their questions and concerns.
• Assist customers in selecting the appropriate modular chiller system for their needs.
• Collaborate with engineering and technical teams to develop solutions.
• Build and maintain strong relationships with customers.
• Provide excellent customer service and support.
• Follow up with customers to ensure satisfaction and gather feedback.
• Stay up to date on industry trends, technologies, and competitor activities.
• Research and analyze market opportunities.
• Identify potential customer segments and tailor sales approaches accordingly.
• Prepare sales reports and forecasts.
• Contribute to the development of marketing materials.
• Participate in trade shows and industry events.
• Other duties as assigned

Sales Manager – Modular Chiller Plant

Engineer

• Provides technical analysis and reviews for energy efficiency projects, provides project risk assessment
• Perform building walk through and identify energy conservation measures (architectural, mechanical, electrical, etc.) in commercial, institutional, and industrial facilities
• Customizes software and spreadsheets to achieve desired technical results and presentations
• Provides project financial analysis including energy savings, simple payback, project life cycle costs and comparisons to relevant options
• Serves as interface with utility incentive programs, determines project qualifications, completes required calculations or energy models, performs onsite project reviews with utility authorities, guides and completes post installation measurement and verification and analysis of data for submission to utility
• Determines and proscribes best methods for measurement and verification of system performance
• Conducts interim reviews during project construction to assess impact of any changes to the original contract scope of work
• Creates energy models (TRACE, eQuest, DOE2) to assess and quantify energy savings for the proposed scope of work including equipment replacements, controls installation and for optimizing control strategies
• Performs preliminary equipment selections in DST
• Maps out and designs project layout (baseline information) in energy/utility accounting software
• Analyzes data output for trends and/or any deviations that need further investigating
• Provides expertise in new technologies and new techniques for project implementation
• Reviews contract documents and conducts job surveys
• Assists in the preparation of cost estimates for projects
• Reviews equipment submittals for incorporation into design
• Maintains customer satisfaction by investigation concerns, implementing corrective action and communication with staff, as needed, providing customer feedback
• Participates in sales calls and project specific presentations
• Trains sales and support staff in use of evaluation tools, and utility/state/federal energy efficiency specific programs, new technologies, basic HVAC concepts and system operations

Energy Efficiency Engineer

Operations

• Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting
• Supports sales through involvement in job quotation and estimation
• Approve estimates for scope of work, labor hours and material content, assess profit risk of jobs, control material and labor costs, and provide feedback to the District Manager
• Establish project timelines and meet with customers to communicate and coordinate project schedule
• Manage projects, assign personnel, oversee ordering of equipment and material, and assure that proper customer signoffs are secured per corporate policy requirements
• Oversee quotation of call-in work, transactional sales (not requiring SSR skills), and assign personnel as needed to ensure that quotes are delivered to customers on a timely basis
• Provide consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities
• Ensure that maintenance contract commitments are fulfilled and inspections completed on time while providing input to Service Coordinators on scheduling activity of technicians
• Support the district under direction of District Manager
• Work with the technician team to generate pull-through service and repair work on existing house accounts
• Manage Tech Tip program and lead customer care initiatives
• Work with Account Managers and District Manager in order to resolve customer issues, including customer visits
• Provide weekly job status, revenue, and warranty recovery report to DM

District Operations Manager

Support Engineer

• Provide intermediate level HVAC technical support to sales representatives, customers and service groups
• Manages large amounts of incoming calls and emails
• Promptly and accurately enters all incoming requests within Salesforce CRM
• Maintains communication records, necessary paperwork within Salesforce
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers
• Communicates problem areas to the appropriate parties
• Provides information to customers on an ongoing basis
• Provides authorizations for parts warranty request upon identifying quality related opportunities
• Conducts training sessions in a formal classroom or on the job site
• Consults and collaborates with Engineering and Manufacturing on quality and product design improvements
• Works closely with Manager on metrics, service opportunities, and manuals