Daikin Applied Americas

General

• Perform maintenance of commercial HVAC equipment including logging machines, cleaning coils, brushing tubes, replacing filters, replacing belts and proper lubrication
• Repair and replacement of defective equipment, components, or wiring related to fan coils, water source heat pumps, applied air handling units, rooftop units, cooling towers, and condenser tubes
• Maintain and inspect equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Perform warranty service application by inspecting and testing systems to verify functionality of HVAC equipment and components
• Direct Level I technicians through hands-on demonstrations of all necessary steps to troubleshoot and repair equipment
• Record and report billing, inventory, timecards, technician tip reports, and other articles as required and in a timely manner
• Interact with customers by offering status reports of service before, during, and after each call
• Explain technical information to both technical and non-technical audiences
• Participate in available training through regional technician trainers, off-site learning modules, and Daikin Learning.
• Maintain all required certifications and continue to develop new skill sets
• Ensure standards, policies, procedures, and maintenance of a clean work area are always upheld

HVAC Tech II

Product Manager

• Develop and recommend product line objectives, including sales volume and profit forecasts
• Direct market development, sales promotion, distribution and pricing policies
• Analyze market trends and potential
• Prepare sales forecasts for use in planning manufacturing operations and controlling inventories
• Recommend modifications of the assigned product or products
• Maintain contacts with distribution centers and important customers to follow up on promotion efforts
• Maintain contact with the salesforce to monitor trends and keep informed of salesforce needs
• Develop methods for field testing merchandising programs to determine public acceptance
• Evaluate the effectiveness of promotions and advertising programs, and recommend improvements or changes
• Review complaints and suggestions relative to assigned product or products
• Participate in the preparation of advertising programs for the assigned product or products and supervise market research
• Develop and recommend new product concepts
• Coordinate departmental activities with other departments, such as engineering and manufacturing, to ensure synergism of objectives

Product Applications Manager – Heat Pumps

Technician

• Perform maintenance of commercial boilers and associated equipment including logging operations, adjusting combustion, annual service, rebuilding equipment, cleaning heat exchangers and proper lubrication
• Repair and replacement of defective equipment, components, or wiring related to boilers, burners, combustion control systems, DA an surge tanks, pumps, valves, and actuators
• Maintain and inspect equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Analyze boiler and combustion trend data to ensure optimal performance
• Perform warranty service application by inspecting and testing systems to verify functionality of equipment and components
• Lead the rebuild and retrofit of commercial and industrial boiler, burner, and combustion controls systems. Direct technician Levels I and II through hands-on demonstration of the necessary steps and procedures
• Record and report billing, inventory, timecards, technician tip reports, and other articles as required and in a timely manner
• Interact with customers by offering status reports of service before, during, and after each call. Explain technical information to both technical and non-technical audiences
• Participate in available training through regional technician trainers, off-site learning modules, and factory training. Maintain all required certifications and continue to develop new skill sets
• Ensure standards, policies, procedures, and maintenance of a clean work area are always upheld
• Follow all OSHA and Daikin Applied safety policies and procedures
• Potential travel requirements with some overnight travel

Boiler Combustion Technician

• Perform maintenance of commercial HVAC equipment including logging machines, cleaning coils, brushing tubes, replacing filters, replacing belts and proper lubrication
• Repair and replacement of defective equipment, components, or wiring related to fan coils, water source heat pumps, applied air handling units, rooftop units, cooling towers, and condenser tubes
• Maintain and inspect equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Perform warranty service application by inspecting and testing systems to verify functionality of HVAC equipment and components
• Direct Level I technicians through hands-on demonstrations of all necessary steps to troubleshoot and repair equipment
• Introduction to centrifugal rebuilds from Lead and Level III technicians
• Record and report billing, inventory, timecards, technician tip reports, and other articles as required and in a timely manner
• Interact with customers by offering status reports of service before, during, and after each call
• Explain technical information to both technical and non-technical audiences
• Participate in available training through regional technician trainers, off-site learning modules, and Daikin Learning.
• Maintain all required certifications and continue to develop new skill sets
• Ensure standards, policies, procedures, and maintenance of a clean work area are always upheld
• Follow all OSHA and Daikin Applied safety policies and procedures

HVAC Service Technician II – Boilers

• Perform maintenance of commercial HVAC equipment including logging machines, cleaning coils, brushing tubes, replacing filters, replacing belts and proper lubrication
• Repair and replacement of defective equipment, components, or wiring related to fan coils, water source heat pumps, applied air handling units, rooftop units, cooling towers, and condenser tubes
• Maintain and inspect equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Perform warranty service application by inspecting and testing systems to verify functionality of HVAC equipment and components
• Direct Level I technicians through hands-on demonstrations of all necessary steps to troubleshoot and repair equipment
• Introduction to centrifugal rebuilds from Lead and Level III technicians
• Record and report billing, inventory, timecards, technician tip reports, and other articles as required and in a timely manner
• Interact with customers by offering status reports of service before, during, and after each call
• Explain technical information to both technical and non-technical audiences
• Participate in available training through regional technician trainers, off-site learning modules, and Daikin Learning
• Maintain all required certifications and continue to develop new skill sets
• Ensure standards, policies, procedures, and maintenance of a clean work area are always upheld
• Follow all OSHA and Daikin Applied safety policies and procedures

HVAC Service Technician II

• Perform maintenance of commercial HVAC equipment including logging machines, cleaning coils, brushing tubes, replacing filters, replacing belts and proper lubrication
• Repair and replacement of defective equipment, components, or wiring related to fan coils, chillers, water source heat pumps, applied air handling units, rooftop units, cooling towers, and condenser tubes
• Maintain and inspect equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Analyze chiller trend data to ensure optimal performance
• Perform warranty service application by inspecting and testing systems to verify functionality of HVAC equipment and components
• Lead the rebuild and retrofit of commercial HVAC equipment. Direct technician Levels I and II through hands-on demonstration of the necessary steps and introduce centrifugal rebuilds.
• Record and report billing, inventory, timecards, technician tip reports, and other articles as required and in a timely manner
• Interact with customers by offering status reports of service before, during, and after each call
• Explain technical information to both technical and non-technical audiences
• Participate in available training through regional technician trainers, off-site learning modules, and Daikin Learning.
• Maintain all required certifications and continue to develop new skill sets
• Ensure standards, policies, procedures, and maintenance of a clean work area are always upheld
• Follow all OSHA and Daikin Applied safety policies and procedures
• Potential travel requirements with some overnight travel

HVAC Service Technician III

Manager

• Drive annual sales & profit forecast in accordance with growth plan for respective areas.
• Establish operating budgets for service operations.
• Interface with internal and external business partners, including, Manufacturer’s Reps, Equipment Sales Managers, National Accounts team, Solutions team to ensure sales objectives are communicated and achieved.
• Develop ongoing strategy for operational excellence and growth.
• Display passion and optimism.
• Inspire respect and trust from team and mobilize others to meet goals.
• Manage Field Service District leadership to ensure sales, gross margin and customer satisfaction goals are achieved and company financial targets are met.
• Evaluate current area service resources (geographic locations, competition in the market) to determine and establish strategic initiatives.
• Determine the need for joint ventures, service alliance partnerships or the need to open, close or relocate offices.
• Provide communication to support teams relative to market/industry trends in relationship to price, product needs, quality as well as training and compensation.
• Develop workable implementation plans for strategic initiatives and communicate changes effectively.
• Monitor transition and evaluate results.

Regional Service Manager

• Oversee all aspects of the company’s operations including product development, sales, finance and team leadership
• Develop and maintain direct relationships with customers with demonstrated respect and responsiveness to the voice of customers
• Develop and execute business strategies aligned with company goals and market opportunities
• Develop and execute operational strategies, processes and best practices to support business growth, effectiveness, and competitiveness
• Build and lead a high-performing team, fostering a culture of collaboration, accountability and innovation
• Own overall P&L accountability for the business, ensuring delivery of monthly and annual financial commitments while also focusing on sustainable growth
• Drive business development strategies, cultivate strategic partnerships, and expand market presence
• Leverage parent company and external opportunities to drive sales growth communicate complex challenges, processes and solutions to a broad audience including both technical and non-technical leaders and stakeholders
• Oversee customer communications, maintaining a relentless focus on delivery, quality and cost
• Maintain strong professional relationships both within and outside of the organization
• Build collaborative relationships with leaders to ensure strategic alignment

General Manager

HVAC Service Tech II – Mission Critical

• Perform service of equipment including inspecting and testing systems to verify functionality including but not limited to chillers, fan coils, water source heat pumps, applied air handling units, rooftop units, cooling towers, and condenser tubes
• Repair and replace defective equipment, components, or wiring
• Maintain and inspect equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Perform intermediate and advanced independent diagnostics, troubleshooting, pipefitting, and brazing of commercial HVAC equipment
• Conduct warranty service application by independently inspecting and testing systems to verify functionality of all commercial HVAC equipment
• Educate technical and non-technical customers on proper use of equipment, maintenance schedule, and operating manual usage
• Lead and participate in the rebuild and retrofit of commercial HVAC level units including the direction of apprentice level technicians through hands-on demonstration of the necessary steps
• Record and report billing, inventory, timecards, technician tip reports, and other articles as required and in a timely manner
• Download programs into commercial HVAC equipment and Micro controllers and analyze chiller trend data to ensure optimal performance
• Participate in available training through regional technician trainers, and off-site learning modules
• Maintain all required certifications and continue to develop new skill sets
• Ensure standards, policies, procedures, and maintenance of a clean work area are always upheld
• Complete jobsite hazard assessment prior to initiating service and adhere to Daikin Applied and customer safety policies and OSHA guidelines

HVAC Journeyman

• Provide responsive and professional customer service with the goal of building and maintaining long-term customer relationships
• Identify, analyze, diagnose, and troubleshoot direct digital control systems
• Perform preventative maintenance, commissioning, and replacement modifications as needed or requested by customers
• Maintain building automation systems by inspecting trend logs, reports, schedules, applications, hardware, and programming
• Provide controls technical support to HVAC technicians
• Create and/or implement programming and graphics for new installations and retrofit projects
• Commission controls installations and verify that control sequences meet scope, design, or specifications
• Provide training and follow-ups for Customers and operations personnel
• Complete work orders and review with customers for accuracy
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Participate in on-call rotation

HVAC Controls Technician II

Recruitment

• Manage full-cycle recruiting for assigned roles, including sourcing, screening, interviewing, coordinating interviews, evaluating assessments and background checks, and maintaining clear communication with candidates throughout the process.
• Develop and execute proactive recruiting strategies by utilizing diverse sourcing methods such as direct sourcing, social media, networking, referrals, pipelining, and talent mining to attract qualified candidates.
• Partner closely with HR Business Partners and hiring leaders to understand business needs, forecast hiring demand, and align recruiting strategies with organizational goals.
• Assess candidate qualifications and culture fit using structured interviewing techniques, facilitate interview debriefs, and make data-informed hiring recommendations, including extending and negotiating offers.
• Maintain accurate recruiting activity and reporting by leveraging the applicant tracking system, providing regular updates to stakeholders, and building strong relationships through consistent communication and reporting.

Technician Recruiter, Temporary

• Provide responsive and professional customer service to build and maintain long-term customer relationships
• Identify, analyze, diagnose, and troubleshoot direct digital control systems
• Perform preventative maintenance, commissioning, and modifications as needed by customers
• Maintain building automation systems by inspecting various logs, reports, and programming
• Provide controls technical support to HVAC technicians
• Create and implement programming and graphics for installations
• Commission controls installations and verify compliance with specifications
• Train and follow-up with customers and operations personnel
• Complete work orders and review with customers for accuracy
• Continually seek improvements in processes and customer service

• Perform service of equipment including inspecting and testing systems to verify functionality
• Repair and replace defective equipment, components, or wiring
• Maintain and inspect equipment to identify potential problems
• Conduct intermediate and advanced diagnostics, troubleshooting, pipefitting, and brazing of commercial HVAC equipment
• Educate technical and non-technical customers on proper use of equipment
• Lead and participate in the rebuild and retrofit of commercial HVAC level units
• Record and report billing, inventory, and timecards
• Download programs into commercial HVAC equipment and analyze chiller trend data
• Participate in available training
• Maintain all required certifications

• Assist with data entry and maintaining the integrity of the local office database including forecast reports, opportunity reports, opportunity reassignments, maintenance, etc.
• Assist in completing change order proposals and booking the related change orders within the order management system, including updating office file as required
• Assist in the preparation of customer proposals, PowerPoint presentations, letters, spreadsheets, certificates of insurance, pre-qualification questionnaires, and order legal paperwork and forms to aid in finalization of contract award
• Set up project files and complete daily, weekly, or monthly project-related reporting forms; file, fax, or copy project documents
• Coordinate meetings for sales teams
• Manage incoming and outgoing project-related mail, contract documents, submittals, and design documents as necessary
• Assist in updating and scheduling service labor, material, and subcontract labor for the purpose of projecting planned project costs
• Assist in managing the contract closeout process to ensure the timely closure of projects
• Complete requests for information, invoices, statements, owner-directed insurance, etc.
• Research and reconcile contract mischarges
• Travel for in-person meetings approximately once per month
• Support the administration of maintenance agreements, including the input of new agreements and renewals within internal systems
• Review maintenance agreement renewals for profitability and coordinate with Sales and District Managers to obtain escalation approvals as needed
• Distribute renewal agreements to customers, confirm receipts, and proactively follow up to drive timely execution
• Track renewal status and partner with Sales teams when additional engagement is required to secure agreements
• Validate completed renewals to ensure all legal, credit, and internal approval requirements are met
• Communicate renewal status updates regularly with Sales staff and District Managers to ensure visibility and alignment

HVAC Tech II

Product Applications Manager – Heat Pumps

Boiler Combustion Technician

HVAC Service Technician II – Boilers

HVAC Service Technician II

HVAC Service Technician III

Regional Service Manager

General Manager

HVAC Service Tech II – Mission Critical

HVAC Journeyman

HVAC Controls Technician II

Technician Recruiter, Temporary

HVAC Controls Technician II

HVAC Journeyman

Regional Contracts Coordinator