HVAC Technical Support Analyst III

Daikin Applied Americas

Technical Support Analyst III supporting commercial HVAC customers, sales representatives, and service groups for Daikin Applied. Managing Salesforce cases, warranty support, training, and product-quality improvements.

Posted 8/20/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $80,400 - $136,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of commercial HVAC and refrigeration systems, providing technical support and training while maintaining strong customer relationships. Proficient in Salesforce CRM and MS Office Suite, with a focus on effective communication and leadership in service roles.

Highest-signal resume keywords

Commercial HVAC ExperienceSalesforce CRM ProficiencyAdvanced HVAC KnowledgeTechnical Service Role ExperienceLeadership Qualities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial HVAC SystemsRefrigeration SystemsTechnical SupportService Literature WritingFlow Chart CreationProduct TrainingCase ManagementWarranty AuthorizationQuality Improvement ConsultationMetrics Reporting

Soft Skills

Relationship ManagementInterpersonal SkillsCommunication SkillsPersuasivenessCoaching and Mentoring

Tools & Technologies

MS Office SuiteSalesforce CRM

Industry Keywords

HVACMechanical EngineeringCommercial HVACQuality AssuranceNPI

About the role

Key responsibilities & impact

Provide intermediate-level HVAC technical support to sales representatives, customers and service groups
Manage incoming calls and emails
Enter incoming requests and maintain communication records in Salesforce CRM
Keep customer and case details accurate and up to date
Build sustainable relationships with customer accounts through open communication
Identify and assess customer needs and work toward satisfaction
Communicate problem areas to appropriate parties and ensure timely corrective action
Provide customers with ongoing case-status information
Provide daily and weekly case-status and group-metrics updates and reports
Authorize parts warranty requests and identify quality-related opportunities
Conduct product application, operation and maintenance training sessions
Consult and collaborate with Engineering and Manufacturing on quality and product-design improvements
Provide coaching and/or mentoring to subordinate staff when needed
Write service literature, including flow charts, and create micro videos
Work closely with the Manager on metrics, service opportunities and manuals

Requirements

What you’ll need

Associate degree or higher, preferably in HVAC or mechanical engineering-related discipline, or equivalent experience
6+ years of commercial HVAC experience
Advanced knowledge of commercial HVAC and refrigeration systems
Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
Prior experience working in a technical service role
Outstanding relationship management and interpersonal skills
Outstanding writing and communication skills
Ability to be persuasive and professional
Understanding of various business functions and impact, including finance, Warranty, NPI and Quality
Leadership qualities and ownership of complex HVAC cases
People leadership experience preferred

Benefits

Comp & perks

Medical insurance plan options
Dental and vision insurance
401K retirement plan with employer match
Paid time off
Company paid holidays
Paid sick time in accordance with federal, state and local law
Tuition reimbursement after 6 months of continuous service
Support for community involvement
Career growth opportunities
Diverse and inclusive work environment