Customer.io

Recruitment

• Own and lead sourcing strategy across GTM and business operations functions, building high-quality pipelines through proactive outreach and thoughtful inbound candidate review.
• Flex into full-cycle ownership of select roles as needed, while maintaining sourcing excellence as the core focus of the role.
• Partner with recruiters and hiring managers to define strong candidate profiles, identifying relevant experience, business impact, and performance indicators for each role.
• Conduct structured talent mapping across target companies and markets to identify high-performing revenue and operational talent.
• Proactively identify and engage passive talent through thoughtful, highly personalized outreach across multiple channels.
• Conduct exploratory conversations to assess track record, problem-solving scope, and alignment before formal recruiter handoff.
• Continuously refine sourcing approaches based on data, conversion rates, and market feedback.
• Provide real-time insights on talent availability, compensation expectations, competitive hiring activity, and role calibration.
• Build and maintain long-term relationships with high-potential GTM and operations talent — even when no immediate role is open.
• Maintain clean, structured pipeline data and share insights that improve sourcing efficiency and hiring quality.

Senior Talent Sourcer, GTM

Technical Recruiter

• Lead sourcing strategy for Engineering roles, building high-quality pipelines through proactive outreach and thoughtful inbound review.
• Conduct structured talent mapping across target companies and markets to identify strong engineering talent.
• Partner closely with recruiters and engineering hiring managers to define candidate profiles, align on scope and seniority, and continuously refine search direction as new insights emerge.
• Proactively engage engineering hiring managers to clarify expectations, surface constraints, and strengthen alignment throughout the search.
• Engage passive engineers through personalized outreach and exploratory conversations before recruiter handoff.
• Stay informed on engineering hiring trends, talent density, and evolving role expectations to continuously sharpen sourcing strategy.
• Share insights on talent availability, market dynamics, and search feasibility to help refine hiring plans.
• Build and maintain long-term relationships with engineering talent, even when no immediate role is open.
• Maintain clean pipeline data and continuously improve sourcing effectiveness through data and feedback.

Senior Technical Sourcer, Engineering

Data Analyst

• Partner with teams across Marketing, People, and Finance to deliver trusted analytics that clarify performance, surface trends, and support decision-making.
• Support the People team with workforce analytics, including tracking and explaining attrition rates, acceptance rates, and key drivers.
• Enable the Marketing team to better understand the customer journey, evaluate campaign performance and ROI, and identify drop-offs and conversion opportunities.
• Partner closely with Data Engineering to ensure KPI definitions are clearly defined, consistently applied, and correctly implemented in data models.
• Review and validate self-serve analytics outputs (e.g. Hex threads), ensuring insights align with established metrics and definitions.
• Write and maintain SQL-based analyses within Snowflake and dbt to support reporting and ad-hoc investigation.
• Perform investigative analysis to identify anomalies, trends, and drivers of business performance.

Data Analyst II

Sales

• Lead and Develop a High-Performing Team
• Coach and develop Account Executives to consistently meet or exceed quota
• Run focused 1:1s centered on deal quality, skills growth, and accountability
• Support rep ramping and address performance gaps early
• Foster a team culture rooted in ownership, collaboration, and high standards
• Drive Pipeline Health and Forecast Accuracy
• Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and next-step clarity
• Improve predictability by strengthening inspection discipline and CRM hygiene across the team
• Maintain appropriate pipeline coverage and proactively identify creation gaps
• Reinforce structured, rep-owned outbound execution tied to measurable standards and pipeline outcomes
• Use metric review and experimentation to improve outbound effectiveness over time
• Support High-Quality Deal Execution
• Coach reps to run thoughtful, well-qualified mid-market opportunities from discovery through close
• Elevate deal strategy by strengthening positioning, value articulation, and executive-level communication
• Help reps navigate complexity in pricing, stakeholder alignment, and procurement processes
• Identify patterns in stalled deals and raise the team’s overall execution maturity
• Partner Cross-Functionally
• Collaborate with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve execution
• Share frontline feedback on messaging, territory design, and enablement
• Pilot and operationalize GTM initiatives within your team

Senior Sales Manager

Sales Operations Manager

• Partner with Sales leadership to analyze, optimize, and operationalize the sales funnel, from prospecting through closed-won, ensuring visibility into performance at every stage.
• Develop and maintain sales dashboards, reports, and KPIs to track pipeline health, conversion rates, forecasting accuracy, and rep productivity.
• Own CRM processes (Salesforce) to ensure accurate data capture, hygiene, and compliance with sales processes and SLAs.
• Support ad hoc analysis and campaign targeting requests with scalable, repeatable reporting processes.
• Support and improve lead and account routing logic to ensure speed-to-lead and alignment with go-to-market strategy.
• Partner with Systems Admins to deploy and maintain Salesforce enhancements and related sales tools, supporting the evolving needs of the sales organization.
• Serve as the point of contact for sales tooling—monitoring performance, troubleshooting issues, and coordinating fixes as needed.
• Support territory planning and account ownership within the CRM, ensuring accurate assignments and clean data.
• Conduct process audits and identify opportunities for automation and scalability within core GTM workflows.
• Collaborate with stakeholders in Sales, Marketing, and RevOps to streamline lead routing, territory assignments, and opportunity management.
• Support forecasting and pipeline management, ensuring consistent methodology and high confidence in reported data.
• Coordinate cross-functional projects that impact the sales organization (e.g., rollout of new tools, process changes).
• Document and maintain sales processes to drive clarity and alignment across teams.

Sales Operations Analyst

Operations

• Build and maintain centralized dashboards for CX functions (Technical Support, Customer Success, Account Management).
• Monitor and troubleshoot data issues across CX systems (Planhat, Zendesk, Salesforce, Snowflake) — proactively identify anomalies, coordinate root cause analysis, and ensure timely resolution to minimize downstream business impact.
• Define and standardize metrics like Time to Value (TTV), Cost per Contact (CPC), and escalation costs to drive consistency across teams.
• Partner with the CX Ops Manager to design reporting and analytics that reveal performance drivers and customer health trends.
• Deliver actionable insights on things like ticket trends, customer friction points, and self-service opportunities.
• Support ad hoc analysis and campaign targeting requests with scalable, repeatable reporting processes.
• Collaborate closely with the Data team to align infrastructure and ensure CX reporting is accurate, consistent, and accessible.
• Contribute to process optimization and forecasting projects, using data to improve team efficiency and capacity planning.

CX Operations Analyst

Payroll

• Prepare and support end-to-end payroll cycles by validating inputs (timesheets, compensation changes, leaves, bonuses, commissions, reimbursements) and maintaining payroll files and trackers
• Audit employee data across payroll and HR systems to ensure accuracy, resolve discrepancies, and maintain clean, consistent records
• Partner closely with the Payroll Lead, People Ops, Finance, and managers to identify, troubleshoot, and resolve payroll-impacting issues
• Review and maintain accurate payroll setup for new hires, terminations, severance, bonuses, and other employee lifecycle changes
• Process, validate, and document commissions, bonuses, and other one-off or special payments for audit and reporting purposes
• Support payroll audits, compliance activities, and ongoing process improvements
• Assist with tax and benefits administration, including state tax account access, compliance trackers, 401(k) contribution audits, and benefits cost reconciliation
• Support month-end close activities, including payroll vendor reporting and invoice reconciliation
• Monitor and route payroll, tax, and benefits-related correspondence

Payroll Coordinator

Engineering Manager

• Lead and grow a team of engineers working on platform services. The team drives the engine of scale for Customer.io and has significant impact on reliability and data systems
• Support your team through clear goal-setting, regular feedback, career development, and thoughtful hiring
• Partner closely with staff engineers and product managers to plan and execute platform initiatives that improve scale, reliability, and developer productivity
• Drive technical execution for distributed systems that process large volumes of events with strong performance and availability requirements
• Guide architectural decisions within your team, aligning with broader platform standards and long-term direction
• Ensure your team’s services are observable, well-tested, and operationally sound
• Lead incident response for your team’s systems and foster a culture of learning and improvement through effective post-incident reviews
• Collaborate with adjacent engineering teams, security, and product partners to ensure platform work supports company priorities
• Help improve internal tooling, workflows, and processes that enable engineers to do their best work
• Leverage modern tooling—including AI-assisted development tools—where appropriate to improve team efficiency and focus

Engineering Manager, Platform

Accounts Payable

• Process incoming invoices with speed and accuracy, ensuring correct vendor setup, GL coding, and department allocation
• Review invoices for completeness and follow up on missing or incorrect information
• Monitor the AP inbox and route questions or requests to the appropriate internal stakeholders
• Onboard new vendors in our accounting system and maintain up-to-date vendor records
• Respond to vendor inquiries with clear, professional communication
• Match invoices to agreements or supporting documentation when applicable
• Reconcile vendor statements against AP records and flag discrepancies
• Reconcile corporate credit card transactions and investigate declined charges
• Support weekly payment runs by preparing payment batches and updating trackers
• Maintain organized digital records to support audits, reporting, and month-end close
• Assist with light month-end activities, including invoice compilation for accruals
• Contribute to ongoing AP process improvements and data clean-up initiatives

Contract Accounts Payable Coordinator

Customer Success Manager

• Triage and respond to customer tickets via email and Zoom
• Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
• Identify complex issues and escalate to our technical support teams as appropriate
• Advise on Customer.io strategy and best practices
• Facilitate topic-focused onboarding calls and one-off support sessions as needed