Customer.io

Backend Engineer

• Design and build distributed systems in Go that help customers send timely, relevant messages at scale
• Collaborate across teams to debug issues and deliver reliable solutions
• Own problems end to end - from architecture and schema design to testing, deployment, and monitoring
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

Senior Software Engineer, Backend

Full-stack Engineer

• Build fullstack features in Go, React, and Ember that power key customer workflows
• Collaborate with others to turn ideas into shipped customer value
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Help evolve our systems to scale with more customers, messages, and use cases
• Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

Senior Software Engineer, Full Stack

Product Manager

• Lead and develop a team of 4+ product managers through mentorship, clear expectations, and growth opportunities.
• Set product vision and strategy for key areas of our platform, translating customer needs and company goals into actionable roadmaps.
• Drive clarity and prioritization, helping teams make informed tradeoffs that balance user value, business impact, and technical investment.
• Collaborate with Design, Engineering, and GTM teams to define and deliver cross-functional initiatives that move core metrics.
• Establish and evolve product rituals (reviews, retros, planning) to promote consistency, alignment, and focus.
• Model data-informed decision making, guiding your PMs to leverage qualitative and quantitative insights in every phase of product development.
• Contribute to org-wide product maturity, helping to define frameworks, standards, and best practices across Customer.io’s growing PM discipline.
• Foster a culture of trust and empowerment, encouraging curiosity, experimentation, and bias for action.

Director, Product Management

Customer Success Manager

• Own NRR, retention, and onboarding outcomes across the Customer Success organization
• Build and scale CS through AI, automation, and systems thinking
• Own relationships with our largest, most strategic accounts
• Step in directly when needed to stabilize or expand key accounts
• Design and evolve engagement models across customer segments
• Hire, coach, and develop CS managers and ICs into a high-performing team
• Partner with Sales, Product, Engineering, and Marketing

Senior Director, Customer Success

Support Engineer

• Own day-to-day support performance — SLA, resolution time, and customer satisfaction — and the systems, processes, and people that drive those outcomes.
• Design and deploy AI-driven workflows, automation, and tooling that scale Technical Support efficiently, reducing ticket volume and resolution time without simply adding headcount.
• Build scalable support systems — smart routing, prioritization frameworks, escalation paths, self-service programs, and deflection strategies.
• Operate as a true partner to Engineering and Product — driving root cause analysis on recurring issues, participating in incident response, and translating customer pain into actionable product feedback that influences the roadmap.
• Step directly into high-severity and high-impact escalations when needed, building trust with technical stakeholders on the customer side.
• Lead and develop a team of managers and senior ICs, coaching them through complexity and keeping the bar high on technical quality.
• Partner with Customer Success and Sales on critical accounts where support plays a key role in retention or expansion.

Senior Director, Technical Support

Program Manager

• Partner closely with the Director of Learning, Growth, and Development to design and scale programs that strengthen manager capability and support employee growth.
• Lead the execution of development programs from concept through delivery and iteration.
• Facilitate live workshops, cohort programs, and development sessions that are engaging and immediately applicable.
• Help design and run programs such as mentorship programs and skill academies to strengthen organizational capability.
• Partner with teams to turn performance insights into thoughtful development initiatives.
• Evaluate program effectiveness and help evolve development programs as the company grows.

Talent Development Program Manager

Account Executive

• Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
• Lead the entire sales process from prospecting and discovery through demo and closing.
• Conduct discovery calls to understand customer business challenges and goals.
• Work closely with the SDR team for lead quality feedback.
• Own and report on individual sales metrics, including pipeline status and progress towards targets.

Mid-Market Account Executive

Business Development Rep

• Research and identify target accounts using various tools and resources, building a robust prospect list
• Initiate outreach through cold calls, emails, and social media to generate interest and qualify needs
• Qualify leads based on business fit, timing, and readiness to speak with an Account Executive
• Schedule high-quality meetings between interested decision-makers and our sales team
• Maintain accurate records of prospect interactions and pipeline status in our CRM
• Collaborate with marketing to refine outreach strategies and improve lead generation processes
• Nurture relationships with prospects who are interested but not yet ready to engage fully
• Regularly update your manager and team on outreach activity and progress toward goals

Outbound Business Development Representative, BDR

DevOps Engineer

• Build and scale infrastructure to support billions of messages per day and real-time events
• Automate deployments, alerting, and incident response
• Make our on-call better - clear alerts, solid documentation, and faster resolution
• Tune MySQL and other datastore performance and improve reliability across distributed systems
• Collaborate across teams to debug, ship, and support systems in production
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Leverage AI tools to prototype, move faster, and make better decisions

Senior Site Reliability Engineer

Recruitment

• Own end-to-end interview coordination and candidate communications, ensuring accurate scheduling and a seamless experience
• Maintain ATS and scheduling tool accuracy (Greenhouse, GoodTime) including interview plans, hiring teams, permissions, and templates
• Coordinate background checks and manage offer-stage workflows through onboarding handoff
• Maintain clean recruiting documentation and data integrity, supporting reporting and audit readiness
• Identify process gaps and drive operational improvements, surfacing friction points and recommending solutions
• Support recruiting programs and cross-functional initiatives that improve efficiency and scalability beyond day-to-day coordination

Recruiting Coordinator

Project Manager

• Translate high-level goals into clear project scopes, success criteria, timelines, and ownership structures
• Coordinate cross-functional initiatives, managing dependencies, tradeoffs, and shifting priorities
• Partner with technical stakeholders to implement workflow, tooling, and automation improvements
• Lead the coordination of automation and AI-enabled initiatives from concept through adoption, ensuring they deliver measurable impact
• Monitor progress, communicate updates clearly, and surface risks early
• Support additional high-priority initiatives as company needs evolve

• Own and lead sourcing strategy across GTM and business operations functions, building high-quality pipelines through proactive outreach and thoughtful inbound candidate review.
• Flex into full-cycle ownership of select roles as needed, while maintaining sourcing excellence as the core focus of the role.
• Partner with recruiters and hiring managers to define strong candidate profiles, identifying relevant experience, business impact, and performance indicators for each role.
• Conduct structured talent mapping across target companies and markets to identify high-performing revenue and operational talent.
• Proactively identify and engage passive talent through thoughtful, highly personalized outreach across multiple channels.
• Conduct exploratory conversations to assess track record, problem-solving scope, and alignment before formal recruiter handoff.
• Continuously refine sourcing approaches based on data, conversion rates, and market feedback.
• Provide real-time insights on talent availability, compensation expectations, competitive hiring activity, and role calibration.
• Build and maintain long-term relationships with high-potential GTM and operations talent — even when no immediate role is open.
• Maintain clean, structured pipeline data and share insights that improve sourcing efficiency and hiring quality.

Senior Talent Sourcer, GTM

Technical Recruiter

• Lead sourcing strategy for Engineering roles, building high-quality pipelines through proactive outreach and thoughtful inbound review.
• Conduct structured talent mapping across target companies and markets to identify strong engineering talent.
• Partner closely with recruiters and engineering hiring managers to define candidate profiles, align on scope and seniority, and continuously refine search direction as new insights emerge.
• Proactively engage engineering hiring managers to clarify expectations, surface constraints, and strengthen alignment throughout the search.
• Engage passive engineers through personalized outreach and exploratory conversations before recruiter handoff.
• Stay informed on engineering hiring trends, talent density, and evolving role expectations to continuously sharpen sourcing strategy.
• Share insights on talent availability, market dynamics, and search feasibility to help refine hiring plans.
• Build and maintain long-term relationships with engineering talent, even when no immediate role is open.
• Maintain clean pipeline data and continuously improve sourcing effectiveness through data and feedback.

Senior Technical Sourcer, Engineering

Data Analyst

• Partner with teams across Marketing, People, and Finance to deliver trusted analytics that clarify performance, surface trends, and support decision-making.
• Support the People team with workforce analytics, including tracking and explaining attrition rates, acceptance rates, and key drivers.
• Enable the Marketing team to better understand the customer journey, evaluate campaign performance and ROI, and identify drop-offs and conversion opportunities.
• Partner closely with Data Engineering to ensure KPI definitions are clearly defined, consistently applied, and correctly implemented in data models.
• Review and validate self-serve analytics outputs (e.g. Hex threads), ensuring insights align with established metrics and definitions.
• Write and maintain SQL-based analyses within Snowflake and dbt to support reporting and ad-hoc investigation.
• Perform investigative analysis to identify anomalies, trends, and drivers of business performance.

Data Analyst II

Sales

• Lead and Develop a High-Performing Team
• Coach and develop Account Executives to consistently meet or exceed quota
• Run focused 1:1s centered on deal quality, skills growth, and accountability
• Support rep ramping and address performance gaps early
• Foster a team culture rooted in ownership, collaboration, and high standards
• Drive Pipeline Health and Forecast Accuracy
• Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and next-step clarity
• Improve predictability by strengthening inspection discipline and CRM hygiene across the team
• Maintain appropriate pipeline coverage and proactively identify creation gaps
• Reinforce structured, rep-owned outbound execution tied to measurable standards and pipeline outcomes
• Use metric review and experimentation to improve outbound effectiveness over time
• Support High-Quality Deal Execution
• Coach reps to run thoughtful, well-qualified mid-market opportunities from discovery through close
• Elevate deal strategy by strengthening positioning, value articulation, and executive-level communication
• Help reps navigate complexity in pricing, stakeholder alignment, and procurement processes
• Identify patterns in stalled deals and raise the team’s overall execution maturity
• Partner Cross-Functionally
• Collaborate with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve execution
• Share frontline feedback on messaging, territory design, and enablement
• Pilot and operationalize GTM initiatives within your team