Customer.io

Account Executive

• Build and manage a pipeline through self-sourced leads and SDR-supported leads
• Lead the entire sales process from prospecting and discovery through demo and closing
• Conduct discovery calls to understand customer business challenges and goals
• Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support
• Own and report on individual sales metrics, including pipeline status and progress towards targets

Mid-Market Account Executive

Product Marketing

• Own go-to-market strategy for your product areas — positioning, messaging, launch execution, and measurement
• Partner embedded with EPD squads to shape feature narratives
• Drive product adoption and activation
• Own competitive intelligence for your domain
• Collaborate with demand gen, growth, and sales enablement
• Build deep customer and product expertise

Senior Product Marketing Manager

3D Artist

• Own motion execution for product launches: animated videos, promotional content, and brand storytelling pieces
• Create website animations and interactive motion elements in close collaboration with our Senior Web Engineer
• Develop animated assets for digital and out-of-home advertising, from display and social ads to large-format campaign moments
• Lead our AI video capability from the ground up, evaluating tools, establishing workflows, and producing content that raises the bar on speed and quality
• Build and maintain a library of motion templates and reusable animation assets
• Translate briefs from Product Marketing and Demand Generation into motion-first creative concepts, executed end-to-end
• Support branded motion for events and conferences: signage loops, intro sequences, and promotional clips
• Occasionally support on-site shoots and event coverage

Senior Motion Designer

Technical Program Manager

• 40% partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools — including our internal IT support agent and other AI-powered workflows
• 30% building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents — spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP
• 20% documentation, runbooks, and enabling the rest of the company to self-serve through better systems
• 10% supporting broader Strat Ops and BizOps requests as they arise

Technical Operations Manager

Data Scientist

• Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.
• Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition.
• Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.
• Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios.
• Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics.
• Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background.

Senior Data Scientist

Software Engineer

• Own the vision, roadmap, and execution for Customer.io's billing platform
• Partner with Product, Finance, and Engineering leadership to align billing strategy with company goals
• Make build-vs-buy decisions with conviction
• Mentor and develop engineering managers and senior technical leaders
• Drive a culture of accountability, transparency, and continuous improvement
• Leverage AI tools to accelerate team velocity

Director, Engineering

Product Designer

• Own end-to-end design for key product areas, from discovery and definition through delivery and iteration
• Set the Design Craft bar – lead critiques, challenge the team to do their best work, and advocate for quality at every stage
• Steward our design system in a lean environment – help own the component library, enforce consistency, and evolve patterns as we scale
• Bring AI-forward thinking to every product surface – identify AI opportunities, design for AI-native interactions, and push the team to think differently about what's possible
• Collaborate with Product and Engineering on strategy, tradeoffs, and roadmap decisions – with the user experience always at the center
• Help evolve our product from its established foundation toward a genuinely AI-era experience

Staff Product Designer

Performance Marketing

• Run competitor takedown campaigns targeting priority accounts — building the playbooks, messaging, and offers that give our sales team an edge in competitive deals against Marketo, Klaviyo, Braze, and others
• Scale the ABM program in North America — running direct mail, gifting, survey, and targeted offer campaigns against priority accounts, working hand-in-hand with sales to move deals forward
• Build and iterate on ABM plays that break through the noise — personalized content, sequenced outreach, and creative tactics tailored to high-value accounts and segments
• Partner closely with AEs and Sales Directors to identify intent signals, flag account-level activity, and create campaigns that accelerate pipeline
• Develop coordinated post-campaign follow-up strategies in lockstep with sales — not just launching plays but owning what happens after
• Turn one-off experiments into repeatable programs — launch a play, measure it, and if it works, productize it into an always-on motion
• Support targeted field events and executive experiences in North America as part of the broader ABM strategy

Demand Generation Manager – ABM

Full-stack Engineer

• Build and evolve the frontend experiences customers use to create, preview, and analyze email campaigns — template editors, sending configuration, deliverability dashboards
• Design and scale the backend systems that power high-volume email sending, including queue management, retry logic, and event processing (bounces, complaints, deferrals)
• Own deliverability-adjacent systems: bounce classification, suppression management, IP/domain reputation monitoring, and feedback loop processing
• Partner with our deliverability team to translate domain expertise into automated tooling — reputation scoring, warm-up schedules, sending throttles
• Instrument and monitor the health of the email channel: inbox placement signals, block detection, ESP feedback, and alerting
• Own problems end to end — from architecture and schema design to testing, deployment, and monitoring
• Share knowledge and raise the bar through short videos, thoughtful writing, and mentorship
• Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output

Senior Software Engineer – Email Channel

Recruitment

• Own full-cycle recruiting across GTM and business operations functions, managing the process from kickoff through close
• Directly manage and develop a GTM Recruiter and a Contract Senior Talent Sourcer
• Partner with hiring managers and business leaders to define strong candidate profiles, set search strategy, and calibrate role expectations against market reality
• Drive a high-quality, consistent candidate experience from first outreach through offer
• Provide real-time market insights on talent availability, compensation benchmarks, and competitive hiring activity

Lead Recruiter – Go-To-Market

Revenue Operations

• Lead the overhaul of the onboarding program across all Revenue roles and the integration of our EVOLVE skills training program into our sales process
• Design and deliver ongoing training programs that support the domains of pipeline generation, customer lifecycle, and technical support
• Implement sales methodology frameworks as appropriate when we scale - from deal qualification methodologies like MEDDPICC or conversation methodologies like Challenger
• Own the program development roadmap for onboarding and ongoing skills enablement, aligning programs to business priorities
• Partner with Sales, CS, Partnerships, Support, Product &amp; Platform Enablement, Process &amp; Tools Enablement, and RevOps to ensure programs are relevant, integrated, and measurable
• Develop and grow a team of GTM enablement roles over time
• Track program effectiveness and continuously improve based on feedback and performance data

Senior Manager, Revenue Enablement Programs

Accountant

• Prepare and record all payroll journal entries across ADP (mid-month, month-end, off-cycle), Deel, and Velocity Global
• Reconcile all payroll-related balance sheet accounts at the employee level, including monthly flux analysis for CFO review
• Record monthly accruals for benefits, SUI rate changes, and FX adjustments on international commissions
• Prepare monthly commission entries, maintain the deferred commission waterfall schedule, and handle short- and long-term balance sheet reclassifications
• Reconcile benefits at the employee level monthly and record adjusting entries tied to vendor billing and policy changes
• Handle sales tax: reconcile payable accounts, prepare and remit monthly state-level filings
• Serve as FloQast administrator — managing reconciliations, task assignments, and close checklist oversight
• Support the monthly close process end-to-end and ensure timely delivery of all assigned items