Customer.io

Recruitment

• Develop and execute our global recruiting strategy as we scale teams across 30+ countries, ensuring consistent excellence while adapting to local markets
• Drive workforce planning and talent strategy in partnership with leadership to anticipate hiring needs, identify skill gaps, and ensure we're building the right teams for future growth
• Lead and grow a recruiting team, providing mentorship and career development opportunities to help everyone reach their potential
• Build scalable recruiting infrastructure and processes to support ambitious hiring goals across all functions and geographies
• Champion diversity and inclusion throughout the hiring process, ensuring we attract and welcome talent from all backgrounds
• Enhance recruiting operations using AI tools and data insights to reduce time-to-hire while maintaining quality

Director, Talent Acquisition

Manager

• Lead redlines and negotiations on MSAs, Order Forms, Subscription Terms, SLAs, DPAs, and related docs for mid-market and enterprise customers from first draft through close.
• Confidently represent Customer.io in direct negotiations with customer legal and procurement teams—balancing professionalism, clarity, and business acumen on complex deal terms.
• Communicate positions clearly and calmly under pressure; explain legal and business risks in plain language to non-lawyers and maintain strong rapport with counterparties.
• Partner with Sales and RevOps on deal structure, pricing terms, and non-standard concessions; balance risk with business goals on tight timelines.
• Serve as the legal team representative in high-stakes discussions—protecting company interests while keeping deals moving.
• Enable a growing Sales org with playbooks, office hours, training, and quick-hit guidance that keeps momentum without constant escalation.
• Model poise, judgment, and thoughtful communication in every interaction; build trust across Sales, RevOps, and customer stakeholders alike.
• Own contracting for infrastructure, SaaS tools, data/AI services, professional services, and strategic vendor agreements (drafting, reviewing and amending SOWs, renewals, terminations).
• Align with Procurement, Security, and Finance on terms, risk, approvals, and spend; streamline renewals and obligation tracking.
• Design and maintain playbooks, fallback clauses, and clause libraries; keep standard forms sharp and current.
• Own the end-to-end contract lifecycle (intake → drafting → negotiation → execution → obligations/renewals) and drive measurable improvements in cycle time, deviation rates, approval bottlenecks, and self-serve close.
• Leverage process and AI to increase throughput: structured intake and triage, first-pass redlines with AI assistants, clause suggestions, automated approvals, renewal alerts, and clear reporting.
• Level up our tooling—LinkSquares (CLM), DocuSign, Zendesk, Notion—including templates, automations, dashboards, and SLAs.
• Deliver training and enablement for Sales and Procurement on red flags, positions, and best practices.
• Work hand-in-hand with Legal, Finance, Security, Compliance, Product, and leadership to resolve open points and keep deals moving.
• Jump in on special projects and continuous improvements within Legal.

Contracts Manager

Analyst

• Review, structure, and approve deals to ensure alignment with pricing strategy, discount policies, and commercial terms.
• Partner with Sales and Customer Success teams to navigate non-standard deal requests and provide guidance on approvals.
• Collaborate with Finance and Legal to ensure contract compliance and a smooth deal execution process.
• Maintain and improve the quote-to-cash process by identifying bottlenecks and recommending process improvements.
• Manage and track deal submissions in Salesforce and related tools, ensuring data integrity and accurate reporting.
• Support revenue forecasting and deal reporting through consistent data hygiene and documentation.
• Partner with RevOps to maintain and optimize pricing and approval workflows in our systems.
• Provide extended Sales support during end of month and end of quarter close.
• Provide insights and feedback on deal trends to inform strategic decision-making.

Contract Deal Desk Analyst

Program Manager

• Be a key adviser to the VPE on all aspects of the Customer.io Engineering mission
• Manage and evolve onboarding as a continuous learning system that captures and codifies the knowledge, tools, and practices to ensure engineers quickly integrate into our teams, culture, and workflows
• Partner with engineering leaders to create clear, measurable roadmap initiatives that align with organizational goals
• Conduct Engineering surveys and receive feedback to continuously monitor and improve the developer experience
• Organize and facilitate department meetings, hackathons, demo days, knowledge-sharing programs, and change management initiatives to drive continuous improvement
• Create and maintain critical reporting frameworks that translate complex data into actionable business and operational insights
• Develop strategies to strengthen Customer.io Engineering’s cross-functional representation through partnership and collaboration
• Participate in the recruitment process by interviewing leadership candidates and providing structured feedback as a key partner
• Maintain and improve the departmental wiki as a central source of truth, streamlining decentralized learning and information accessibility
• Operationalize and scale a culture of knowledge sharing by designing documentation practices and learning systems that improve how information flows, decisions are captured, and knowledge compounds across teams

Senior Program Manager, Engineering Enablement

Product Operations

• Audit, document, and modernize our product, design, and docs workflows, identifying opportunities for AI augmentation or automation.
• Drive consolidation of product feedback and tooling into Enterpret, including mapping inflows from existing and new systems of record within sales and customer experience.
• Lead the maintenance and adoption of Enterpret as our product intelligence platform, maximizing cross-functional engagement and ensuring it serves as the system of record for product feedback and insights.
• Build and deploy Slack-based AI bots using no-code platforms to answer common internal product questions.
• Collaborate with Product and Design leads to archive and clean up legacy content wherever it lurks—removing stale docs and improving discoverability.
• Serve as an execution-oriented partner to the VP of Product & Design, assisting with special projects, deliverables, and acting as a go-to resource on operational and cross-functional matters.

Senior Product Operations Manager

DevOps Engineer

• Lead effective squad rituals and ensure production readiness through high-quality peer review, QA, documentation, deployment, logging, and monitoring practices
• Partner with engineers to ensure solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide timely, specific coaching and development opportunities for your direct reports
• Hire, onboard, and grow the right people to accomplish business objectives within your squad
• Build deep understanding of Customer.io’s vision, products, and customers to drive meaningful engineering investigations and decisions
• Collaborate with other Engineering Managers and technical leaders to align on strategy and execution

Site Reliability Engineering Manager

Content Writer

• Audit and document 50+ design system components, creating comprehensive guidelines for usage, anatomy, behavior, accessibility, and content.
• Establish voice, tone, and content standards for component documentation—creating templates and patterns that scale across the system.
• Collaborate with the Design Systems Lead to prioritize components, understand design decisions, and ensure guidelines reflect real-world usage.
• Define and document content patterns for common UI scenarios (error states, empty states, CTAs, validation messages, etc.).
• Create before/after examples that demonstrate best practices and common pitfalls for each component.
• Work cross-functionally with Product and Engineering to ensure guidelines are practical, implementable, and aligned with how teams actually build.
• Improve discoverability and organization of design system documentation in Figma and Notion.

Contract UX Writer

• Own and evolve Brand Studio’s operational framework, setting standards for intake, prioritization, and resourcing across marketing.
• Independently lead large, cross-functional campaign programs, aligning inputs, deliverables, timelines, and reporting across multiple marketing functions.
• Own strategy and execution of repeatable marketing programs (swag, gifting, holiday, customer marketing), ensuring scalability and measurable impact.
• Partner with the Events Manager to lead operational strategy and execution of flagship and field events.
• Create and maintain reporting dashboards that provide visibility into capacity, performance, and outcomes for Marketing leadership.
• Design and optimize workflows, service levels, and accountability structures that elevate cross-team collaboration.
• Manage vendors, contractors, and freelancers to ensure seamless delivery of high-visibility programs.
• Anticipate risks and resource gaps, propose solutions early, and influence prioritization at the leadership level.

Senior Marketing Program Manager

Solutions Engineer

• Serve as technical resource and product expert supporting Account Executives and Sales Enablement to close premium deals
• Assist Account Executives with technical pre-sales calls, emails, and thought leadership
• Build and document proofs of concepts in the Customer.io platform for customer use cases
• Articulate and present ideas and recommendations to prospective customers via written and video formats
• Deliver custom solutions for integrations and core use cases and answer technical questions on the frontline
• Advocate for qualified leads and ensure a smooth transition from pre-sale to post-sale working with Customer Success
• Contribute to improvements of Sales-owned demo account(s) to meet strategic objectives
• Create collateral, documentation, and other technical sales materials as needed
• Spend ~75% of time working on deals and ~25% creating collateral and documentation for the team

Presales Solutions Architect

Director

• Lead the global CS and TS teams, setting vision, structure, and priorities;Define and execute strategies for both scaled/digital customer engagement and high-touch executive partnerships;Partner with senior executives at our customers to strengthen relationships, influence adoption, and ensure long-term retention;Oversee the evolution of our technical support function, ensuring responsiveness, efficiency, and a customer-first approach;Create clear swimlanes across CS, TS, and Account Management to reduce friction and improve the customer journey;Hire, coach, and retain high-performing leaders and ICs across both functions;Partner with Product, Engineering, Sales, and Marketing to ensure a seamless end-to-end customer experience;Serve as key member of the CRO leadership team and help shape company-wide decisions as company scales toward $500M ARR.

Senior Director, Success and Support

Data Scientist

• Design and deploy predictive models that improve customer acquisition, conversion, and retention (e.g., lead scoring, customer health, product adoption forecasts)
• Partner with Product, Revenue, and CX teams to identify opportunities where modeling and experimentation can drive measurable business outcomes
• Build prototypes and production-ready models in Python, leveraging our modern data stack (Snowflake, dbt, etc.) for scalable development and deployment
• Collaborate with data engineering to ensure clean, reliable, and extensible data pipelines for advanced analytics and ML use cases
• Translate modeling outputs into clear recommendations and decision frameworks for senior leaders
• Contribute to the design of analytics capabilities that can extend into our products, creating differentiated customer-facing insights

Senior Data Scientist

Account Executive

• Represent Customer.io to largest prospective customers and manage full sales cycle—from prospecting to demo to close
• Partner with a dedicated Sr. SDR to source opportunities and collaborate on account targeting, sales strategy, and prospecting
• Manage qualified leads from inbound and outbound teams; run discovery calls (using MEDDPICC) and drive full-cycle deals to close
• Schedule and deliver compelling online demos for qualified prospects
• Uncover customer business needs and position Customer.io’s solutions effectively
• Own your numbers: track and report on sales activity, pipeline health, and revenue performance
• Self-source pipeline as needed to stay on track for quota attainment
• Use value-based selling to clearly communicate the features and benefits of the platform
• Hand off onboarded customers to Customer Success and Technical Support teams

Senior Account Executive

Account Manager

• Develop the international growth strategy for LATAM and APAC, with a clear roadmap for market entry, partner recruitment, and revenue scaling.
• Identify priority countries, industries, and partner types to align with Customer.io’s Ideal Customer Profile (ICP) and Ideal Partner Profile (IPP).
• Establish foundational playbooks for international expansion that can be scaled across additional regions.
• Recruit, onboard, and activate regional partners and distributors, leveraging their market expertise to accelerate adoption of Customer.io.
• Build joint go-to-market plans with partners, including co-selling, co-marketing, and demand generation activities.
• Define and operationalize the partner journey (onboarding → enablement → co-selling → revenue contribution).
• Represent Customer.io externally with partners, building strong executive-level relationships.
• Drive partner-sourced and partner-influenced pipeline in LATAM and APAC, ensuring consistent progression to closed revenue.
• Meet or exceed revenue quota targets tied to international partner growth.
• Establish and track program KPIs to measure partner health, engagement, and ROI.
• Collaborate with Marketing to launch localized co-marketing and demand generation campaigns.
• Partner with CX to ensure customer success through partner-delivered services.
• Work with Product to prioritize regional integration requirements and localization needs.
• Partner with Finance to build ROI models, reporting frameworks, and forecast contributions from international regions.
• Start as an individual contributor while laying program foundations and, over time, hire and lead a team of international Channel Account Managers (CAMs).

Senior Director, International Partnerships

Sales

• Lead and scale a team of Account Executives focused on mid-market and early enterprise accounts
• Coach team to move beyond features, uncover business challenges, and align Customer.io to meaningful outcomes
• Guide strategic selling motions using frameworks like MEDDICC, Challenger, or SPIN
• Develop and execute territory plans to create healthy pipeline and support sustained growth
• Lead and coach on outbound sales motion to build majority of pipeline through outbound prospecting
• Partner cross-functionally with Marketing, Sales Development, and Partnerships
• Coach and enable team across the full sales cycle with emphasis on discovery and solution design
• Forecast with accuracy and provide leadership visibility into pipeline health and deal progress
• Hire, onboard, and develop exceptional talent, fostering a culture of integrity, collaboration, and high performance

Director, Sales

IT Support

• Shape and execute IT systems, processes, and tools focused on security, scalability, and employee experience
• Partner across People Experience, Security, Legal, Engineering, and Sales to define IT priorities and implement secure workflows
• Own day-to-day technical support in a tiered IT model, including software provisioning, hardware troubleshooting, and application support for remote employees
• Collaborate with People Experience to optimize onboarding, offboarding, and lifecycle IT workflows
• Maintain and evolve IT infrastructure: user management, device compliance, endpoint protection, and security policy enforcement via MDM tools
• Implement and manage identity and access management (IAM), single sign-on (SSO), and role-based access controls across systems
• Partner with Security and Compliance to adhere to internal controls and standards (SOC 2, ISO 27001, HIPAA, GDPR)
• Proactively identify and remediate vulnerabilities across company-managed systems and applications
• Align IT strategy with broader business priorities and translate technical initiatives into tangible business impact
• Report to the Director of IT & Security as a senior individual contributor role

IT Manager

• Proactively source and build pipelines of passive candidates for Revenue & GTM roles
• Partner with recruiters and hiring managers to understand role requirements and team priorities
• Engage candidates through personalized outreach, social channels, referrals, and creative sourcing strategies
• Screen resumes and conduct initial outreach calls to qualify interest and alignment
• Maintain accurate pipeline tracking and share insights to refine sourcing strategies
• Build and nurture long-term relationships with candidates for current and future opportunities
• Represent Customer.io as the first point of contact, ensuring a thoughtful and inclusive candidate experience

Contract Talent Sourcer – Revenue and Go-to-Market

Data Engineer

• Own and evolve our semantic layer: design, document, and optimize dbt models;Administer and improve our data stack (Snowflake, dbt, Sigma, Stitch, Fivetran);Partner with analytics and product teams to deliver trusted, AI-ready data;Lead improvements in efficiency and governance: streamline dbt runtimes, refactor inefficient SQL, reduce Snowflake costs, implement RBAC and documentation standards;Evaluate and shape the future of our orchestration and data infrastructure;Deliver clean, documented dbt models that define core business metrics;Ensure reliable pipelines from key systems into Snowflake;Improve query performance and reduce data costs;Establish basic governance and documentation standards;Enable analysts to build trusted dashboards;Lay groundwork for AI/ML by structuring data for future use cases;

Staff Data Engineer

Customer Success Manager

• Manage onboarding and implementation for a portfolio of customers, acting as the project manager from kickoff to go-live
• Host transition and planning calls with stakeholders to understand business goals and map data + messaging strategies in Customer.io
• Partner with customers to create and execute effective campaigns, newsletters, and data workflows that align with their objectives
• Serve as your customer’s first point of contact for dedicated support and troubleshooting; collaborate with Technical Support, Product, and Engineering to get questions answered
• Proactively follow up with customers after onboarding, checking in ~1x/month to keep them on track toward renewal
• Advise on best practices for campaign design, segmentation, integrations, and lifecycle messaging
• Support our contracts team by setting up renewals for success with healthy, engaged customers

• Oversee the day-to-day operations of the account management team, ensuring a high standard of customer engagement and success.
• Coach and mentor account managers to improve skills in relationship building, account planning, and upselling/cross-selling, helping them better align customer needs with our product capabilities.
• Support customer retention efforts by proactively identifying risks and working with account managers to address challenges before they escalate.
• Attend customer calls as appropriate to elevated customer care and sponsorship in order to strengthen relationships.
• Collaborate with cross-functional teams (e.g., Sales, Customer Success, Product) to address customer needs, resolve escalations, and enhance the overall customer journey.
• Partner closely with the Customer Success leaders to strategize over retention and expansion outcomes; closely aligning on key touch points in a customer’s post-sales journey
• Assist in defining and tracking key performance indicators (KPIs) to evaluate renewal performance, account health, and team revenue performance.
• Partner with the Director of Account Management to implement and refine strategic account plans, ensuring alignment with company goals.
• Stay informed about customer feedback, industry trends, and competitor activities to identify potential improvements or innovations for the team.
• Explore and apply AI tools thoughtfully to streamline admin-heavy tasks, experiment with efficiency improvements, and free up more time for impactful customer and team work.

Manager, Account Management

Product Designer

• About Customer.io: Over 7,500 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
• We’re a product-led company on a mission to help our customers deliver magical communications at scale—and we’re hiring a Design Manager to help us shape the next generation of user experience for our platform.
• What you’ll do: Own high-impact design initiatives (IA overhaul, app UI evolution); Manage and mentor a team of 3–6 product and systems designers; Drive design rituals; Collaborate with PMs and Engineers; Uphold design quality; Evolve our design system (Pluma); Shape culture around feedback and async-first communication.
• What we’re looking for: 10+ years in product design; 5+ years managing or mentoring designers; Proven leadership of complex initiatives; Experience with design systems, component libraries, and Figma workflows; Strong communicator in remote/async environments; Skilled in accessibility, responsive UI, and UX best practices; Background in B2B SaaS, MarTech, or data-rich product environments.
• Compensation & Benefits: Starting salary is $170k-$195k USD; 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family; 16 weeks paid parental leave; unlimited PTO; stipends for remote work and wellness; professional development budget.
• Our Process: 30-min recruiter call; 30-min HR partner call; 1-hour portfolio walkthrough + strategy Q&A; 1-hour Hiring Manager interview.
• Join us: See our careers page for more information about why you should come work with us and our values.

Product Design Manager

Executive Assistant

About Customer.io: Over 7,500 companies use our platform to send emails, push notifications, in-app messages, and SMS
Partner with four execs to manage calendars, communication, meetings, travel, and events
Own end-to-end calendar management for 3–4 executives
Join select leadership and team meetings to capture notes and ensure follow-through
Coordinate logistics for internal events, offsites, and external meetings
Triage emails, manage expense approvals, and handle follow-up tasks across exec workflows
Partner with leaders to streamline intake and build repeatable processes
Act as a point of coordination across departments during planning cycles or launches
Leverage AI tools for scheduling, summarizing, travel research

Senior Executive Assistant

• We’re looking for a part-time Customer Success contractor to support a scaling team as our business grows. As a contractor, you’ll be asked to step in to support the team with high volumes of customers requests in our pooled model and provide capacity coverage for team members on periods of leave.
• We provide world class service to our customers and understand how much of an impact Customer.io has on their relationship with their audience. We prioritize an experience that leaves our customers feeling supported and empowered to get more out of our tool.
• This is a fast growing team and a great opportunity to get exposure to digital-led Customer Success. You will have the chance to grow new skills in working with interesting customers and a powerful platform while collborating alongside side an amazing and growth-minded team!
• Triage and respond to customer tickets via email and Zoom
• Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
• Identify complex issues and escalate to our technical support teams as appropriate
• Advise on Customer.io strategy and best practices
• Facilitate topic-focused onboarding calls and one-off support sessions as needed
• Self-starter who dives into new technology and isn’t shy about asking well formed questions to get clarity
• Clear communicator who turns complex concepts into end-user friendly guidance
• Customer advocate who balances empathy with efficiency
• Get’s a kick out of being able to impact many small businesses in the same day with thoughtful responses

Contract Customer Success Manager

• Design, implement, and iterate digital onboarding flows aligned to CS strategy and priorities
• Build and maintain automated lifecycle campaigns (email, in-app notifications) to drive adoption milestones
• Partner with CX Ops to scope, test, and launch new digital CS features and tooling
• Serve as the CS internal champion for our digital stack
• Support CS team members on digital lifecycle execution, ensuring alignment with human-driven playbooks
• Pilot A/B tests on messaging cadence, content, and in-app experiences to boost engagement and measure impact
• Analyze digital engagement data to surface patterns, friction points, and opportunities to influence product and CS roadmap decisions
• Document and standardize digital lifecycle best practices to scale across CS team
• Champion a test-and-learn culture within CS, continuously experimenting with channels, cadences, and content to drive better outcomes
• Own digital programs across the customer lifecycle, from activation to renewal, with a focus on pooled segments