Customer.io

IT Support

• Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset
• Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement
• Administer identity and access management: provisioning, SSO, group and role-based access across core systems
• Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
• Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence
• Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests
• Create and update operational documentation for owned workflows
• Partner with People, Security, and Engineering on cross-functional projects

Contract IT Specialist

Full-stack Engineer

• Build and evolve Customer.io's SDKs across platforms
• Lead SDK initiatives end to end
• Improve SDK delivery infrastructure
• Partner closely with product and design
• Use AI agents to make multi-file changes
• Bring strong customer empathy to the role

Senior Fullstack SDK Engineer

Revenue Operations

• Own the monthly revenue close across subscription, consumption-based, and hybrid arrangements — from journal entries through deferred revenue reconciliation.
• Maintain deferred revenue waterfalls, schedules, and SSP allocation documentation as our product and billing models evolve.
• Flag revenue recognition implications on new contracts and deals, escalating complex or non-standard structures to the Senior Controller.
• Partner with Rev Ops, Deal Desk, and Legal on deal reviews, contract terms, and non-standard payment structures.
• Prepare clean, audit-ready workpapers for revenue transactions and support the annual audit.
• Bring an AI-forward mindset to the close — spot opportunities to automate rev rec entries, reconciliations, and reporting.

Revenue Manager

Technical Program Manager

• Build and own GTM integrations: Design, implement, and troubleshoot integrations across our marketing and revenue stack using APIs, webhooks, native integrations, automation platforms, and lightweight scripts.
• Create reliable automation workflows: Build multi-step workflows in tools like Customer.io, Salesforce Flow, n8n, Zapier, and other GTM systems. Incorporate branching logic, payload transformations, retries, error handling, alerts, and documentation so automations can scale beyond one-off hacks.
• Debug data and workflow failures: Investigate broken syncs, missing fields, malformed payloads, API errors, rate limits, attribution gaps, and automation edge cases. You should be comfortable reading logs, testing endpoints, and tracing data across systems.
• Support GTM systems architecture: Help define how tools should connect, where data should live, how fields should map, and how teams should use systems consistently across marketing, sales, success, and RevOps.
• Improve data quality and accessibility: Build processes that improve data hygiene, enrichment, segmentation, attribution, reporting, and operational visibility across the GTM organization.
• Write lightweight operational scripts: Use Python, JavaScript, SQL, or similar tools to automate recurring tasks, process CSVs, call APIs, restructure data, and solve problems that are too custom for standard no-code tools.
• Collaborate with GTM teams: Partner with Growth, Marketing, Sales, Customer Success, Product, and RevOps to understand business needs and translate them into reliable technical solutions.

Technical Marketing Operations Manager

Backend Engineer

• Design and evolve distributed systems in Go to handle billions of daily events and messages and store and index petabytes of data
• Lead architectural decisions around performance, reliability, and real-time event processing
• Improve service-to-service communication through better APIs, messaging systems, and event-driven patterns
• Work across teams to uncover bottlenecks and system issues, and lead initiatives to resolve them for a smoother customer experience
• Tackle high-throughput challenges across data pipelines, queues, and scheduling infrastructure
• Able to debug production systems at scale using effective instrumentation, and resolve issues quickly and confidently
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Leverage AI tools to prototype, move faster, and make better decisions.

Senior Software Engineer – Backend Platform

AI Engineer

• Alpha-to-production ownership — take newly built agents from working v1 to production-ready: write evals, harden prompts and tool definitions, and refactor prototype scaffolding into clean, production-quality code.
• Observability & stability — instrument tracing, logging, and monitoring across the agent fleet so we catch regressions before our 120+ GTM users do.
• Deployment & infrastructure — stand up and maintain the pipelines that get agents into users' hands without surprises, owning environment parity and release hygiene on our GCP stack.
• Database administration — own how agents read from and write to our databases, safely and at scale.
• Fleet maintenance — monitor agent behavior in production, triage issues, and ship the steady stream of improvements that make an agent indispensable rather than just useful.
• Partner closely with the GTM AI team — free up our agent builders to stay in their zero-to-one wheelhouse while you own scale and reliability.
• Bring an outside point of view — tell us what we built wrong, and back it up with a plan to fix it.

GTM AI Engineer

Events

• Own Customer.io's North America events calendar - field events, hosted dinners, sponsored conferences, and virtual sessions
• Partner with the Events Manager and marketing team to define goals, audiences, formats, and success metrics
• Evaluate sponsorships, speaking slots, and new opportunities aligned to our demand and pipeline goals
• Own day-to-day logistics: vendor coordination, timelines, run-of-show, speaker prep, and on-the-ground support
• Manage registration flows, pre-event comms, and the attendee experience from first touch to follow-up
• Work closely with Sales, CS, Brand, and Content to keep every event well-scoped, on-message, and supported with the right assets
• Lead planning and execution of customer-focused events - hosted dinners, Suite Series experiences, and curated roundtables for our most strategic accounts
• Collaborate with CS and AM to identify and invite the right customers, build post-event follow-up workflows, and capture feedback that deepens relationships and supports expansion pipeline
• Identify opportunities to grow the customer event program and increase its impact on retention and advocacy
• Track event performance - registrations, attendance, engagement, and pipeline impact
• Share insights and recommendations to improve ROI and attendee experience
• Maintain documentation, templates, and repeatable workflows that make running events more scalable

Event Marketing Coordinator

Account Executive

• Drive new business through a mix of self-sourced outbound and inbound leads; run discovery calls (qualifying through MEDDPICC) and own the full sales cycle to close
• Work closely with SDR and BDR support, reviewing account targeting, sales strategy, and prospecting progress to assist in scheduling new meetings with key brands within our ICP
• Schedule and perform online demos with qualified prospects
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Own your outbound motion - consistently self-source pipeline and take pride in building opportunities from the ground up
• Explain and demonstrate the features and merits of our products and services through value-based selling
• Leverage AI tools to work smarter - whether that's prospecting, research, call prep, or follow-up, we want people who are actively incorporating AI into how they sell

Senior Account Executive

Data Scientist

• Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience.
• Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts, helping teams understand customer behavior, evaluate product performance, and prioritize roadmap investments.
• Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models used across the business.
• Partner with our data engineering team to manage our internal agentic data analytics platform, Smarty, supporting self-serve data access and analytics.
• Define standards and best practices for analytics and data science, and refine operational frameworks to drive efficiency and scale across the team.

Senior Manager, Data Science, Analytics

People Operations

• Support day-to-day People Ops tasks including onboarding, offboarding, and HRIS record maintenance
• Participate in rotation days across People Experience, L&D, and Recruiting — observing, asking questions, and documenting takeaways
• Own one capstone project end-to-end: scoping, stakeholder interviews, deliverable, and final presentation to leadership
• Communicate proactively in a remote environment — weekly updates, flagging blockers early, and coming prepared to every check-in

People Intern

Legal Assistant

• Triage and respond to inbound Legal requests and external notices, tracking deadlines so nothing gets missed
• Own legal calendaring across filings, renewals, and compliance obligations
• Coordinate invoice processing and vendor payments with Finance
• Manage physical mail, board prep logistics, and note-taking for key Legal meetings
• Maintain Legal's document and contract repositories in Google Drive - naming conventions, folder structure, access controls
• Manage DocuSign workflows: track envelope status, store completed agreements, keep records clean
• Support document migrations, system cleanups, and privacy-related documentation (DPAs, GDPR requests, data flows)
• Leverage AI tools and automation to reduce manual work, improve document retrieval, and increase consistency across Legal processes
• Proactively identify gaps in document management and suggest improvements
• Track corporate records, manage filing deadlines, and ensure timely submissions across jurisdictions
• Maintain compliance calendars with visibility across Finance, HR, and Legal
• Review MNDAs, amendments, and order form exceptions, flagging issues for attorney review
• Apply AI tools to support contract review - identifying non-standard terms, summarizing provisions, and flagging risks for attorney review
• Partner with the Sr. Legal Ops Manager to identify and ship process improvements
• Proactively identify new AI automation opportunities and help drive implementation alongside the Sr. Legal Ops Manager
• Act as a coordination point across Legal initiatives, keeping things organized and moving.

• Build and manage a pipeline through self-sourced leads and SDR-supported leads
• Lead the entire sales process from prospecting and discovery through demo and closing
• Conduct discovery calls to understand customer business challenges and goals
• Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support
• Own and report on individual sales metrics, including pipeline status and progress towards targets

Mid-Market Account Executive

Product Marketing

• Own go-to-market strategy for your product areas — positioning, messaging, launch execution, and measurement
• Partner embedded with EPD squads to shape feature narratives
• Drive product adoption and activation
• Own competitive intelligence for your domain
• Collaborate with demand gen, growth, and sales enablement
• Build deep customer and product expertise

Senior Product Marketing Manager

3D Artist

• Own motion execution for product launches: animated videos, promotional content, and brand storytelling pieces
• Create website animations and interactive motion elements in close collaboration with our Senior Web Engineer
• Develop animated assets for digital and out-of-home advertising, from display and social ads to large-format campaign moments
• Lead our AI video capability from the ground up, evaluating tools, establishing workflows, and producing content that raises the bar on speed and quality
• Build and maintain a library of motion templates and reusable animation assets
• Translate briefs from Product Marketing and Demand Generation into motion-first creative concepts, executed end-to-end
• Support branded motion for events and conferences: signage loops, intro sequences, and promotional clips
• Occasionally support on-site shoots and event coverage