Contract IT Specialist

Customer.io

Part-time IT Specialist contractor for fast-growing SaaS company, managing IT operations and ensuring system security. Focused on automating workflows and providing technical support.

Posted 7/21/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and systems administration, with a strong focus on identity and access management, MDM solutions, and compliance with SOC 2, ISO, and HIPAA standards. Proven ability to automate workflows and improve processes while maintaining device fleet health and providing exceptional customer service.

Highest-signal resume keywords

IT Support ExperienceIdentity And Access ManagementMDM SolutionsAutomation And Process ImprovementCompliance Support (SOC 2, ISO, HIPAA)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

MDM SolutionsIdentity And Access ManagementSSOAutomation ScriptingTroubleshooting (macOS)Workflow ToolsAccess Framework DevelopmentDevice ComplianceEndpoint ProtectionControl Adherence

Soft Skills

Customer-Service MindsetCross-Functional CollaborationAdaptability

Tools & Technologies

OktaJiraNotionLinear

Industry Keywords

B2B SaaSTech CompanySOC 2ISOHIPAA

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset
Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement
Administer identity and access management: provisioning, SSO, group and role-based access across core systems
Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence
Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests
Create and update operational documentation for owned workflows
Partner with People, Security, and Engineering on cross-functional projects

Requirements

What you’ll need

3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company
Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
Experience with identity and access management (Okta strongly preferred), SSO, and role-based access - bonus if you've helped build an access framework, not just operated inside one
Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms)
Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence); familiarity with audit tooling is a plus, direct program ownership is not required
Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly
Strong troubleshooting on macOS (Windows a plus).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Customer.io Website LinkedIn All Job Openings 51 - 200 employees Founded 2012 ☁️ SaaS 💰 Series A on 2022-03 SaaS
Marketing Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally. Contract IT Specialist Job not on LinkedIn 🔥 3 hours ago 🇺🇸 United States – Remote 💵 $45 - $50 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset
Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement
Administer identity and access management: provisioning, SSO, group and role-based access across core systems
Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence
Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests
Create and update operational documentation for owned workflows
Partner with People, Security, and Engineering on cross-functional projects 🎯 Requirements
3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company
Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
Experience with identity and access management (Okta strongly preferred), SSO, and role-based access - bonus if you've helped build an access framework, not just operated inside one
Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms)
Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence); familiarity with audit tooling is a plus, direct program ownership is not required
Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly
Strong troubleshooting on macOS (Windows a plus). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior IT Project Manager – Contractor 🕒 June 26 Protera 201 - 500 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Senior Project Manager leading impactful infrastructure and cloud migration projects on a contract basis. Coordinating teams and managing stakeholder communications to ensure successful delivery. 🇺🇸 United States – Remote 💰 $10M Series A on 2021-07 ⏳ Contract/Temporary 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor IT Chat Specialist 🕒 June 24 ThirdChannel 51 - 200 🛒 Retail 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings IT Chat Specialist providing support for online customers at Capacity. Sharing passion and knowledge to enhance online shopping experiences while working remotely from anywhere. 🇺🇸 United States – Remote 💵 $16 - $21 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💻 IT Support Help Desk Technician 🕒 June 24 Level One Personnel 51 - 200 Website LinkedIn All Job Openings Help Desk Technician providing end-user support remotely via phone, email, and web. Resolving problems and tracking incidents while ensuring systems are configured properly. 🇺🇸 United States – Remote 💵 $11 - $12 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💻 IT Support Enterprise Architect – SAP GROW, SAP S/4HANA Public Cloud 🕒 June 19 KATBOTZ® 1 - 10 🤖 Artificial Intelligence 📚 Education Website LinkedIn All Job Openings Enterprise Architect leading enterprise-wide transformation initiatives centered around SAP GROW and SAP S/4HANA Public Cloud. Define architecture and governance strategies, ensuring alignment with business objectives. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟠 Senior 🔴 Lead 💻 IT Support IT Systems Audit Manager 🕒 June 16 Enterprise Horizon Consulting Group 11 - 50 🏢 Enterprise 🏛️ Government ☁️ SaaS Website LinkedIn All Job Openings IT Systems Audit Manager at EHCG serving as Audit Subject Matter Expert for federal clients. Leading complex audit projects and ensuring high-quality, compliant deliverables. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs