Senior Manager, Data Science, Analytics

Customer.io

Manager, Data Science & Analytics leading and evolving data function at Customer.io. Collaborating with teams to support business decisions through data-driven insights and analytics.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $170,000 - $200,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience.
Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts, helping teams understand customer behavior, evaluate product performance, and prioritize roadmap investments.
Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models used across the business.
Partner with our data engineering team to manage our internal agentic data analytics platform, Smarty, supporting self-serve data access and analytics.
Define standards and best practices for analytics and data science, and refine operational frameworks to drive efficiency and scale across the team.

Requirements

What you’ll need

7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field, including experience leading and developing high-performing teams.
Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics.
Advanced SQL skills and proficiency with Python or similar analytical tools.
Experience defining metrics, measurement frameworks, and analytical approaches that support product, growth, and business decision-making.
Demonstrated ability to partner with senior leaders, influence strategy, and communicate complex findings clearly to technical and non-technical audiences.
Comfortable balancing strategic leadership with hands-on analytical work when needed.
Experience working with modern analytics platforms and data warehouses, including Snowflake, dbt, and product analytics tools.
Experience in B2B SaaS, PLG, or subscription-based businesses preferred.
Based in the Americas, remote-friendly.

Benefits

Comp & perks

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
unlimited PTO
stipends for remote work and wellness
a professional development budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data ScienceAnalyticsProduct AnalyticsStatistical AnalysisExperimentationForecastingSQLPythonMetrics DefinitionMeasurement Frameworks

Soft Skills

LeadershipTeam DevelopmentStrategic InfluenceCommunicationAnalytical ThinkingCollaborationProblem SolvingAdaptabilityHands-on WorkStakeholder Engagement