Technical Marketing Operations Manager

Customer.io

Technical Marketing Operations Manager at Customer.io focusing on GTM integrations and automation workflows. Collaborating with various teams to improve data quality and enable scalable solutions.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $105,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Build and own GTM integrations: Design, implement, and troubleshoot integrations across our marketing and revenue stack using APIs, webhooks, native integrations, automation platforms, and lightweight scripts.
Create reliable automation workflows: Build multi-step workflows in tools like Customer.io, Salesforce Flow, n8n, Zapier, and other GTM systems. Incorporate branching logic, payload transformations, retries, error handling, alerts, and documentation so automations can scale beyond one-off hacks.
Debug data and workflow failures: Investigate broken syncs, missing fields, malformed payloads, API errors, rate limits, attribution gaps, and automation edge cases. You should be comfortable reading logs, testing endpoints, and tracing data across systems.
Support GTM systems architecture: Help define how tools should connect, where data should live, how fields should map, and how teams should use systems consistently across marketing, sales, success, and RevOps.
Improve data quality and accessibility: Build processes that improve data hygiene, enrichment, segmentation, attribution, reporting, and operational visibility across the GTM organization.
Write lightweight operational scripts: Use Python, JavaScript, SQL, or similar tools to automate recurring tasks, process CSVs, call APIs, restructure data, and solve problems that are too custom for standard no-code tools.
Collaborate with GTM teams: Partner with Growth, Marketing, Sales, Customer Success, Product, and RevOps to understand business needs and translate them into reliable technical solutions.

Requirements

What you’ll need

2 to 5 years in Marketing Operations, Revenue Operations, Sales Operations, CX Operations, Solutions Engineering, or a similarly technical GTM systems role, ideally at a B2B SaaS company.
Strong hands-on experience working with APIs, webhooks, automation platforms, CRMs, marketing automation tools, and data systems.
Comfort reading API documentation, testing requests, inspecting payloads, troubleshooting errors, and understanding how data moves between systems.
Experience building automations in tools like Customer.io, Salesforce Flow, n8n, Zapier, Make, Airtable, or similar platforms.
Ability to write or modify lightweight scripts for operational tasks, such as batch data updates, CSV transformations, API calls, enrichment jobs, or one-off workflow fixes.
Strong problem-solving skills and the ability to independently diagnose ambiguous systems issues across multiple tools.
Excellent documentation habits, with the ability to explain technical systems clearly to non-technical stakeholders.
Comfort operating in a fast-growing startup environment where systems change quickly and practical judgment matters.

Benefits

Comp & perks

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
Professional development budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIsWebhooksAutomation PlatformsPythonJavaScriptSQLCustomer.ioSalesforce FlowN8nZapier

Soft Skills

Problem-SolvingDocumentationCollaboration