Legal Assistant

Customer.io

Legal Assistant supporting the Legal team at Customer.io with document management and administrative tasks. Collaborating across departments and leveraging AI tools for efficiency.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $78,000 - $89,000 per yearWebsite

About the role

Key responsibilities & impact

Triage and respond to inbound Legal requests and external notices, tracking deadlines so nothing gets missed
Own legal calendaring across filings, renewals, and compliance obligations
Coordinate invoice processing and vendor payments with Finance
Manage physical mail, board prep logistics, and note-taking for key Legal meetings
Maintain Legal's document and contract repositories in Google Drive - naming conventions, folder structure, access controls
Manage DocuSign workflows: track envelope status, store completed agreements, keep records clean
Support document migrations, system cleanups, and privacy-related documentation (DPAs, GDPR requests, data flows)
Leverage AI tools and automation to reduce manual work, improve document retrieval, and increase consistency across Legal processes
Proactively identify gaps in document management and suggest improvements
Track corporate records, manage filing deadlines, and ensure timely submissions across jurisdictions
Maintain compliance calendars with visibility across Finance, HR, and Legal
Review MNDAs, amendments, and order form exceptions, flagging issues for attorney review
Apply AI tools to support contract review - identifying non-standard terms, summarizing provisions, and flagging risks for attorney review
Partner with the Sr. Legal Ops Manager to identify and ship process improvements
Proactively identify new AI automation opportunities and help drive implementation alongside the Sr. Legal Ops Manager
Act as a coordination point across Legal initiatives, keeping things organized and moving.

Requirements

What you’ll need

2+ years of experience in a legal assistant, paralegal, or similar operational role (in-house or law firm).
Strong organizational skills and high attention to detail — you catch things others miss.
Genuine comfort with AI tools, and a proactive mindset toward using technology to improve how you work.
Experience managing documents, calendars, and administrative workflows at volume.
Ability to juggle multiple workstreams and shift priorities without dropping the ball.
Clear communication skills and comfort working cross-functionally.
Demonstrated experience managing high-volume document systems (Google Drive, etc.) with strong discipline around structure, naming, and accessibility.

Benefits

Comp & perks

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
Professional development budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

document managementcalendar managementinvoice processingcontract reviewdata privacy documentationcompliance trackingprocess improvementAI automationnote-takinglegal research

Soft Skills

organizational skillsattention to detailproactive mindsetclear communicationability to juggle multiple workstreamscross-functional collaborationproblem-solvingtime managementadaptabilityinitiative