CUBE

Cloud Engineer

• Act as a senior, hands-on engineer in designing, building, and operating systems within the team's scope.
• Design and manage cloud infrastructure in Microsoft Azure, with a strong focus on Landing Zone architecture and governance.
• Build, deploy, and operate containerised applications using Docker and Kubernetes.
• Develop and maintain infrastructure-as-code using Terraform to enable consistent, repeatable deployments.
• Implement and support CI/CD pipelines using Azure DevOps and GitHub, and manage source code through Git.
• Design and maintain scalable search and analytics solutions using Elasticsearch.
• Develop automation scripts using Bash or PowerShell to streamline operational tasks.
• Contribute to system tooling and automation using a programming language such as Python or Golang.
• Implement monitoring, alerting, and observability using tools such as Prometheus or New Relic.
• Ensure systems meet standards for reliability, performance, security, compliance, and recoverability.
• Take ownership of systems across their lifecycle (build and run), including incident response and root cause analysis.
• Design and maintain reusable infrastructure patterns and self-service modules for development teams.
• Plan and implement system changes using structured change control and deployment practices.
• Maintain and validate backup, recovery, and resilience mechanisms.
• Identify risks, bottlenecks, and technical debt, and drive continuous improvement.
• Collaborate with Software Engineers, QA Engineers, and Platform Engineers to align systems with business and application needs.
• Actively adopt and champion AI-assisted engineering tools (e.g. Claude Code, Cowork) to accelerate delivery and improve quality — reducing instability, errors, and lead times — while helping the wider team upskill.
• Mentor junior engineers and promote best practices in systems engineering and operations.

Senior Platform Engineer, Cloud

Product Manager

• Own your product area end to end: from understanding the problem and shaping the solution through delivery, launch, and iteration.
• Get close to customers and the problem space: run discovery interviews, dig into usage data, and develop a sharp, evidence-based point of view on what to build and why.
• Prototype ideas early and often: use AI-generated prototypes, or whatever it takes to make an idea tangible, test assumptions fast, and avoid building the wrong thing.
• Write detailed, well-reasoned requirements that give engineering and design exactly what they need. Define success metrics upfront and track them through to delivery.
• Stay close to the work through delivery: collaborate daily with engineering and design, unblock problems quickly, and coordinate launches including enablement and go to market.
• Make confident scope, quality, and timeline trade-off calls: staying decisive with incomplete information and keeping the team moving.
• Communicate product plans and progress clearly to stakeholders and leadership, with the confidence to defend prioritisation decisions.

Solutions Engineer

• Engage with prospects to understand their business case and requirements
• Deliver engaging and bespoke product demonstrations to prospects, addressing technical and business value
• Design and present proof-of-concept solutions tailored to client environments
• Serve as technical expert and point of contact during the sales cycle
• Partner with cross-functional teams such as product and engineering teams to relay customer feedback and iterations
• Co-own (with Enterprise Sales Director) the RFP/RFI development and responses
• Participate in industry events, webinars and customer workshops as needed
• Stay up to date on financial services regulations technologies and emerging trends

Customer Support

• Manage the CUBE Oden regional customer support function day-to-day, coordinating operations, overseeing support queues, and ensuring consistent, high-quality service delivery.
• Recruit, onboard, mentor, and develop a high-performing regional team of Support Specialists in line with evolving business and customer needs.
• Coach the team through complex technical and functional support issues, ensuring effective troubleshooting, clear customer communication, and adherence to service standards.
• Develop and maintain strong cross-functional relationships with Engineering, Product, Customer Success, Operations, and other business functions to drive timely case resolution and meet customer SLAs.
• Build and maintain a comprehensive knowledge base for CUBE Oden and extend it as the product evolves, including content for customers migrating from legacy platforms.
• Lead the implementation and adoption of AI-driven support tools to improve efficiency, self-service capability, and scalability.
• Manage escalations and executive communications effectively, ensuring stakeholders are kept informed and issues are resolved promptly.
• Establish service standards, monitor operational performance metrics, and implement continuous improvements to process, tooling, and documentation.
• Proactively manage customer expectations, satisfaction, and retention by identifying risks early and taking appropriate preventive and corrective actions.
• Act as the voice of the customer internally, translating feedback, requirements, and priorities into clear improvement actions for Product, Engineering, and Operations.
• Drive best practices that improve scalability, operational efficiency, and customer experience across the global support organisation.
• Foster a collaborative, accountable, and customer-focused team culture aligned with CUBE's values.

Customer Support Manager

Data Analyst

• Maintain and update master data across core business systems, ensuring accuracy, completeness, and consistency.
• Perform data quality checks, validations, reconciliations, and cleansing activities.
• Investigate and resolve data issues raised by business users in a timely manner.
• Support regulatory and compliance requirements through well-governed data management practices.
• Collaborate with business and technology teams to understand data requirements and ensure correct data setup.
• Analyse data trends, anomalies, and quality issues to identify root causes and recommend solutions.
• Support data migrations, system enhancements, and testing activities.
• Contribute to the development of data standards, processes, documentation, and governance practices.
• Assist with the adoption of AI-enabled tools and automation solutions to improve operational efficiency.
• Help deliver reliable, high-quality data that supports both internal operations and customer-facing processes.

Master Data Analyst

Sales

• Drive high-value strategic partnerships and revenue growth through integration and redistribution of CUBE’s regulatory content.
• Identify and cultivate high-impact partnerships with consulting firms and financial services enterprises.
• Lead complex commercial negotiations, structuring multi-year agreements that drive sustained growth.
• Collaborate closely with executive leadership, product development, and marketing teams to align sales initiatives with corporate strategy.

Enterprise Sales Director

Growth Marketing

• Own end-to-end sales cycles across enterprise and growth segments.
• Run executive-level conversations with Heads of Compliance and Chief Risk Officers.
• Tailor the CUBE value story to specific regulatory drivers and buying contexts.
• Partner with Solutions Engineering to deliver compelling technical demonstrations and responses to complex RFPs.
• Build and iterate on the sales motion — defining the playbook and identifying the right channels.

Enterprise & Growth Sales Director – Asia Pacific & Japan

Accounts Payable

• Process vendor invoices accurately and efficiently across multiple entities and currencies.
• Raise Purchase Orders (POs) and perform three-way matching (PO, goods receipt, and invoice), resolving discrepancies before posting.
• Code invoices to the appropriate entity, general ledger account, and cost centre.
• Flag and validate tax treatments (VAT, GST, WHT) across multiple jurisdictions for review.
• Manage vendor statement reconciliations and resolve outstanding discrepancies.
• Maintain vendor master data, including independent verification of supplier bank account changes.
• Process employee expense claims and out-of-pocket reimbursements across multiple entities.
• Review and validate transactions within expense and travel systems.
• Ensure compliance with company policies and accurate coding to relevant entities, cost centres, and GL accounts.
• Support continuous improvements to T&E and expense management processes.
• Coordinate payment approvals with department heads and senior stakeholders.
• Monitor payment due dates and prepare payment runs across multiple entities.
• Support treasury activities through bank account reconciliations and payment execution.
• Assist with credit card reconciliations across multiple currencies.
• Perform vendor, bank, and balance sheet reconciliations.
• Support month-end and year-end close activities.
• Assist with AP accruals and reconciliation processes.
• Maintain strong internal controls and compliance with finance policies.
• Respond to supplier queries professionally and promptly.
• Build effective relationships with vendors and internal stakeholders.
• Support ad hoc finance and operational initiatives as required.

Accounts Payable Analyst

• Own the EMEA mid-market number — new logo, retention and expansion
• Lead and coach a team of quota-carrying reps, setting the standard for how mid-market is sold at CUBE
• Build the onboarding and ramp programme that gets new reps to first close in under three months
• Establish the pipeline discipline, qualification standards and forecast rigour the business can rely on for board-level reporting
• Drive conversion improvement across the funnel — not just pipeline volume
• Partner with customer success to grow NRR within the installed base through retention and expansion

Head of Sales – EMEA

Support Engineer

• Deliver comprehensive M365, end-user compute, and workplace systems support to our global staff.
• 1st and 2nd line support for hardware, software, M365 and connectivity across UK and remote staff.
• Manage and prioritise a personal ticket queue to SLA using Jira Service Management.
• Troubleshoot Windows and macOS endpoints, mobile devices, and AV/conferencing equipment.
• Support VPN, conditional access, and remote access solutions.
• Investigate and escalate complex infrastructure or security issues.
• Administer Exchange Online, Teams, SharePoint, OneDrive and Intune.
• Manage Entra ID — user accounts, groups, role assignments and licence allocation.
• Execute end-to-end Joiner, Mover and Leaver processes — device provisioning, account creation/deactivation and access control.
• Maintain asset records and manage hardware shipping and recovery.
• Triage endpoint security alerts and coordinate remediation with the security team.
• Provide first-line support for key business applications (Salesforce, HiBob, Confluence, Jira).

Workplace IT Support Engineer

• Support the end-to-end sales process through detailed qualification and discovery conversations with prospects
• Conduct product demonstrations tailored to prospect needs and use cases
• Answer technical questions and explain implementation approaches
• Build deep product expertise across CUBE capabilities and integrations
• Maintain meaningful contextual knowledge of compliance processes
• Own functional RFP responses, delivering high quality, contextual value statements
• Support proof-of-concept activities and technical evaluations
• Develop skills in customer engagement and solution design
• Maintain demonstration environments and pre-sales technical content
• Gather and communicate customer feedback to product teams
• Ensure smooth handover of technical requirements to delivery teams

Senior Solutions Consultant

Content Manager

• Produce and maintain accurate regulatory, technical, or editorial content aligned to CUBE standards.
• Edit and structure content for clarity, consistency, and usability across products and formats.
• Apply taxonomy and metadata standards to improve discoverability and downstream use.
• Perform quality checks before publication, ensuring clarity, consistency, and usability across products and formats.
• Manage deadlines and workloads to meet timeliness and quality expectations.
• Review regulatory content for scope.
• Assign work to team members.
• Collaborate with stakeholders across CUBE to support content workflows and platform requirements.
• Contribute to process improvements, including by leading projects, identifying gaps or inconsistencies in coverage and editorial processes and proposing possible solutions.
• Contribute to the maintenance of clear documentation of editorial guidelines, workflows, and quality checks.
• Support urgent and ad-hoc client requests.
• Support performance and development through training, regular feedback, coaching and mentoring.

Senior Platform Engineer, Cloud

Product Manager

Solutions Engineer

Customer Support Manager

Solutions Engineer

Solutions Engineer

Master Data Analyst

Enterprise Sales Director

Enterprise & Growth Sales Director – Asia Pacific & Japan

Accounts Payable Analyst

Head of Sales – EMEA

Workplace IT Support Engineer

Senior Solutions Consultant

Lead Content Editor