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Tech Stack
Tools & technologiesITSMMacOSPython
About the role
Key responsibilities & impact- Deliver comprehensive M365, end-user compute, and workplace systems support to our global staff.
- 1st and 2nd line support for hardware, software, M365 and connectivity across UK and remote staff.
- Manage and prioritise a personal ticket queue to SLA using Jira Service Management.
- Troubleshoot Windows and macOS endpoints, mobile devices, and AV/conferencing equipment.
- Support VPN, conditional access, and remote access solutions.
- Investigate and escalate complex infrastructure or security issues.
- Administer Exchange Online, Teams, SharePoint, OneDrive and Intune.
- Manage Entra ID — user accounts, groups, role assignments and licence allocation.
- Execute end-to-end Joiner, Mover and Leaver processes — device provisioning, account creation/deactivation and access control.
- Maintain asset records and manage hardware shipping and recovery.
- Triage endpoint security alerts and coordinate remediation with the security team.
- Provide first-line support for key business applications (Salesforce, HiBob, Confluence, Jira).
Requirements
What you’ll need- 2+ years’ IT support experience (1st/2nd line) in a SaaS or technology organisation.
- Hands-on knowledge of Microsoft 365 — Entra ID, Intune, Defender, Exchange Online, SharePoint and Teams.
- Experience managing Windows 10/11 and macOS endpoints in an enterprise environment.
- Familiarity with Jira Service Management or equivalent ITSM tooling, working to SLA targets.
- PowerShell or Python scripting for automation and familiar with AI automation methods and techniques.
- Able to produce clear, accurate technical documentation and procedures.
- Self-managing — able to prioritise and execute independently.
- Strong communicator; confident and professional with staff at all levels.
- Organised, deadline-conscious and comfortable with competing priorities.
- Exposure to IT operations frameworks: ITIL, ISO 27001 or SOC 2.
- Desirable: Microsoft certifications (e.g. MS-900, MS-102, MD-102, SC-900).
Benefits
Comp & perks- CUBE is a globally recognized brand at the forefront of Regulatory Technology.
- Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally.
- Fast-paced, high-performing team that thrives on pushing boundaries.
- Employees empowered to take ownership of their career and accelerate personal and professional development from day one.
- Commitment to diversity, collaboration, and purpose in our success.
ATS Keywords
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Hard Skills & Tools
M365Windows 10Windows 11macOSPowerShellPythonVPNendpoint securityIT supportautomation
Soft Skills
communicationself-managementorganisationprioritisationdocumentationindependenceprofessionalismdeadline-consciousproblem-solvingcollaboration
Certifications
MS-900MS-102MD-102SC-900