Cox Enterprises

Manager

• Provide strategic and operational leadership for consultative cloud solution delivery and implementation
• Partner cross-functionally with Sales, Architecture, Support, and Product teams to deliver successful customer outcomes
• Drive standardization, scalability, and continuous improvement across delivery processes and methodologies
• Ensure adherence to architectural standards, security best practices, and product-aligned delivery frameworks
• Oversee department operations, including resource planning, financial performance, and budget accountability
• Lead, develop, and mentor a high-performing team through coaching, performance management, and career development
• Serve as the primary escalation point for customer delivery issues, ensuring timely and effective resolution
• Manage and prioritize multiple concurrent projects and initiatives across diverse customer environments
• Identify opportunities to automate and optimize delivery processes to improve efficiency and consistency
• Maintain awareness of emerging technologies and industry trends to drive innovation within delivery practices

Senior Manager, Solution Delivery – RapidScale

Analyst

• Lead planning, architecture discussions, and execution of complex integrations with external lender partners on the Dealertrack platform
• Serve as the senior technical liaison for high‑visibility partner implementations and platform migrations
• Provide advanced pre‑sales technical consultation to support solution design and ensure alignment with Dealertrack capabilities and partner requirements
• Coordinate, manage, and track all project deliverables using internal tools such as Salesforce and Rally
• Oversee upgrades, conversions, and large-scale partner transitions, ensuring minimal disruption and high-quality outcomes
• Own escalated issues end-to-end, ensuring cross-functional alignment, timely updates, and complete resolution
• Guide and coordinate cross-functional teams—including Engineering, Product, and Support—to execute strategic partner initiatives
• Maintain strong relationships with engineering teams to prioritize fixes, enhancements, and production support needs
• Maintain expertise in Dealertrack products, integration frameworks, and support protocols
• Identify and champion process improvements to reduce service issues, accelerate timelines, and improve partner experience
• Contribute to best practices, documentation, and standards for integration and support workflows
• Support production deployments, partner cutovers, and critical outages as needed, including off-hours and on-call coverage
• Mentor and provide technical guidance to systems integration analysts across the team

Senior Systems Integration Analyst

Solutions Engineer

• Lead RapidScale’s national pre-sales and solution strategy organization for our cloud managed services business
• Define how RapidScale designs, positions, and delivers cloud and modernization solutions across public cloud (AWS, Azure, GCP), private/hosted cloud, and hybrid environments
• Oversee regional and domain-aligned architecture leaders across Private Cloud, Public Cloud, AI, Data, Application, and Security practices
• Define and execute the national Solutions Architecture strategy that underpins RapidScale’s managed cloud and modernization business objectives
• Lead and mentor senior Solutions Architecture leaders and their teams
• Drive alignment between Sales, Marketing, Product, and Service Delivery
• Engage with enterprise clients at the executive level
• Serve as the executive sponsor for strategic pursuits
• Evolve and standardize architecture methodologies to support repeatable, scalable solution design across all service lines
• Collaborate with Product and Operations teams to refine managed service offerings based on field and client feedback
• Represent RapidScale’s technical vision at key industry events, partner summits, and client advisory boards
• Measure impact through KPIs — including technical win rates, attach rate of managed services, and architecture influence on revenue and gross margin

Senior Director, Solutions Architecture – RapidScale

• Lead and mentor a team of Solutions Architects, including regional managers and specialist roles
• Define and execute the overall Solutions Architecture strategy aligned to RapidScale’s sales and product goals
• Partner with Product and Delivery leadership to ensure offerings are designed for scalability, cost efficiency, and customer success
• Support the field sellers through executive-level customer engagement, solution validation, and thought leadership presentations
• Collaborate with Sales leadership to drive pipeline growth, accelerate deal velocity, and improve conversion rates
• Represent RapidScale at conferences, partner events, and industry panels to evangelize our cloud, AI, and data capabilities
• Standardize architecture methodologies, frameworks, and documentation to ensure consistency and quality across engagements
• Provide feedback to product management and engineering based on customer and field insights

Director, Solutions Architecture – RapidScale

• Manage and grow a portfolio of dealer clients with lines of credit ranging from $50,000 to $2.5M
• Build and maintain relationships with clients
• Optimize clients' use of the line of credit
• Identify and mitigate pre-default account risk
• Support post-default collections on defaulted accounts
• Collect and analyze client financial information
• Collaborate with Risk and Recovery department for pre-default risk mitigation
• Conduct physical inspections of inventory
• Serve as a fiduciary for the company by identifying and reporting non-compliance
• Document all relevant conversations and activities in Salesforce
• Ensure positive onboarding experience for new clients

Portfolio Manager

Director

• Manage and grow a $2.5MM+ commercial dealer base
• Build and maintain relationships with commercial clients
• Optimize the portfolio through the clients’ use of the line of credit
• Identify and mitigate pre-default account risk
• Support post default collections on defaulted accounts
• Collaborate with internal partners to drive revenue and maximize profitability

Portfolio Director

Full-stack Engineer

• Contribute to coding tasks by writing unit and system tests, participating in pair programming, and using AI tools to support code generation, documentation, and troubleshooting
• Work within your team to understand and break down epics, features, and stories
• Learn and apply spec-driven development (SDD) practices by participating in specification reviews
• Develop foundational skills across the team's core technology stack — including Java, TypeScript, and Python
• Build familiarity with AWS cloud services and begin learning infrastructure-as-code concepts (Terraform, AWS CDK)
• Gain exposure to relational and non-relational data stores (SQL/NoSQL) and caching concepts (Redis/Valkey)
• Learn to troubleshoot issues using traditional debugging techniques and AI-assisted root-cause exploration
• Support platform modernization efforts by assisting with legacy code updates and migration tasks
• Document processes, patterns, and best practices
• Communicate status, challenges, and dependencies clearly

Software Engineer I

Systems Engineer

• Build, maintain, and evolve a cross-platform design system.
• Manage design token architecture.
• Build and utilize MCP tools, skills, AI agents, and internal tooling.
• Create and maintain documentation, interactive playgrounds, and component showcases.
• Mentor engineers on design system best practices.
• Champion accessibility and infrastructure.
• Collaborate with product designers to bridge design intent and engineering implementation.

Senior Design System Engineer

Business Development Rep

• Responsible for devising and executing strategies and tactics for vAuto’s Pricing capability within Inventory Management Solutions (IMS)
• Drive go-to-market execution, commercial strategy, and operational rigor for the product
• Partner closely with Product & Tech, Sales, Marketing, Finance, Support, and Implementation to deliver strong customer outcomes and profitable growth
• Own the roadmap, revenue plan, and key KPIs for Pricing and related data
• Focus on profitable growth, KPI performance, and market share expansion
• Define targets, track performance, and drive actions in partnership with cross-functional stakeholders
• Identify and execute integration, bundling, and packaging opportunities that improve customer value for Pricing
• Translate complex business and customer needs into clear commercial plans
• Remove obstacles to execution, and ensure internal alignment from concept through launch

Senior Director, Business Development – Inventory Management Solutions

Customer Support

• Proficient in all knowledge base requirements
• Manage high volume of inbound calls, emails and SMS
• Identify client needs, research issue and provide solutions and/or alternatives
• Meet and/or exceed quality guidelines and key performance criteria
• Work across the organization as needed to resolve client requests
• Effectively communicate how to use any of our customer facing tools
• Perform other task and duties as requested by management
• Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data

Customer Care Specialist II

Cloud Engineer

• Deliver cloud solutions across client engagements including assessments, migrations (rehost, replatform, refactor), and modernization initiatives
• Implement Azure environments aligned to security, compliance, performance, and cost optimization best practices
• Partner with Solution Architects to translate designs into scalable, executable solutions
• Troubleshoot and resolve technical challenges during implementation and deployment
• Support transition of client environments to Managed Services, including documentation, diagrams, and knowledge transfer
• Contribute to automation, process improvements, and internal capability development within the Professional Services team

Lead Azure Engineer

• Manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center
• Handle routine customer questions relating to product usage, as well as technical support issues
• Maintains expert-level knowledge of Dealertrack Solutions and Products
• Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
• Accurately logs all customer information in the CRM customer ticketing system
• Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
• Follow-up skills
• Facilitate communication from Support Team to other departments as needed to complete Cases

Technical Customer Care Specialist I – Dealertrack DMS

Copywriter

• Researches automotive news, information, and trends using online research techniques
• Develops engaging and persuasive content by working with internal client focused teams to understand the concepts that the client(s) want to portray
• Writes and/or generates (with in-house AI tool) multiple unique pieces of content daily while adhering to strict deadlines
• Proofreads work to ensure proper spelling and grammatically correct quality of all authored content
• Reviews all content to be compliant with standards specified by automotive OEM (original equipment manufacturers) against a database of OEM brand standards
• Edits content from in-house AI generation source for quality assurance and uniqueness
• Publishes completed and proofread content to client dealership websites

Claims Specialist

• Receive guidance and coaching from your first day
• Coordinate and validate customer returns and claims
• Review customer claims for verification
• Investigate basic, less complex cases
• Interface with departments involved in complaints
• Use resources to facilitate inspections and communication
• Evaluate claims and prepare communication for resolution
• Mediate disputes and negotiate solutions
• Monitor and maintain accurate files for arbitration cases
• Engage with supervisors for escalations
• Perform other duties as assigned

Auto Claims Specialist I

• Provide troubleshooting assistance for customers regarding equipment
• Resolve issues on the first call to enhance customer satisfaction
• Educate customers on product functionalities and services
• Assess customer needs and suggest appropriate solutions
• Maintain world-class customer service standards in every interaction